iEnergizer Sales Support Executive Interview Questions and Answers

Q1. Basic Introduction
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Q2. About Experience
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Q1. Normal introduction
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Q2. Career Objectives and experience
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My career objective is to utilize my experience in customer support to provide excellent service and contribute to the success of the company.
• Experienced in handling customer inquiries and resolving issues efficiently

• Strong communication skills to effectively interact with customers and team members

• Goal-oriented mindset to achieve targets and exceed expectations

• Seeking opportunities for professional growth and developm
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Q3. Qualifications and problem solving
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Q4. Manager round and skill questions.
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Q1. What is SOLID principle
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SOLID is a set of principles for designing software that promotes maintainability, extensibility, and reusability.
• S - Single Responsibility Principle: A class should have only one reason to change.

• O - Open-Closed Principle: Software entities should be open for extension but closed for modification.

• L - Liskov Substitution Principle: Subtypes must be substitutable for their base types.

• I - Interface Segregation Principle:...read more
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Q2. Use of joins in sql
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Joins in SQL are used to combine rows from two or more tables based on a related column between them.
• Joins are used to retrieve data from multiple tables in a single query

• Common types of joins include inner join, left join, right join, and full outer join

• Joins are performed using the JOIN keyword and specifying the related columns

• Joins can be used to fetch data based on matching values or non-matching values between ta
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Q1. Explain current project and role
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How exicutive will solve the problems of customer and typing test

On one topic which management will give. We need to talk for the topic with 150words

Q1. Normal regular questions
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Q1. About network related Am coordinating with field engineers and also service providers to resolve network issue. If modem is gone faulty coordinate with concern problem work done.
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Q2. Any question u ask If i knows ll share the answer with true.
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Q3. Know about infosys
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Q4. Any questions related to my family members
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Q5. Previous job related and my job journey
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Q6. Coordinate with field engineers to solve the issue
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Q7. Any questions u want to ask.
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Q1. What are you hobbies?tell me about your family members
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Q2. What are your hobbies?
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Q1. What is your decision making skills?
Ans. 
My decision-making skills are strong and effective.
• I have the ability to analyze situations and gather relevant information before making a decision.

• I consider the potential outcomes and consequences of each decision.

• I am able to prioritize tasks and make decisions in a timely manner.

• I am open to seeking input and advice from others when necessary.

• I am confident in my ability to make decisions independently.

• Example: In...read more
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Q1. Introduce yourself
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I am a dedicated and experienced chat support executive with strong communication skills and a passion for helping customers.
• Experienced in providing customer support via chat, email, and phone

• Strong communication skills and ability to multitask

• Proficient in using CRM systems and ticketing platforms

• Ability to troubleshoot technical issues and provide solutions

• Passionate about delivering excellent customer service

• Exampl...read more
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Q2. Speak in english about any random topic
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The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Comparison to others on social media can negatively affect mental health

• Cyberbullying on social media platforms can have serious consequences

• Taking breaks from social media can improve mental well-being
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Q1. What is Virtual private network?
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Q2. What is the basic network topologies?
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