iEnergizer Interview Questions, Process, and Tips

It was simple, you can crack it Easley

Q1. Introduction tell me about yourself
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Q2. Tell.me about your yesterday
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Q3. Describe about the last movie you have watched
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Q1. Basic interview about yourself.
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Basic aptitude round includes reading and listening tests.

Q1. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and offering product recommendations.

• Good customer service can lead to cust
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Q2. Introduction
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Q3. What motivates you to want to join this company?
Ans. 
I am motivated to join this company because of its reputation for excellent customer service and opportunities for growth.
• Reputation for excellent customer service

• Opportunities for growth and advancement

• Desire to be part of a successful and reputable company
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Q4. What was the reason for leaving your last company?
Ans. 
Seeking new challenges and growth opportunities.
• Desire for career advancement

• Looking for a new challenge

• Seeking growth opportunities

• Company restructuring led to role changes
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Q1. Give your introduction.
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Q2. Describe your daily routine.
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Q3. What is a Bpo and customer service?
Ans. 
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Customer service is the support provided to customers before, during, and after a purchase.
• BPO involves outsourcing specific business processes to third-party service providers

• Customer service is the assistance provided to customers before, during, and after a purchase

• BPO compan...read more
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Q4. What is technical support?
Ans. 
Technical support is assistance provided to users of technology products or services to help them solve technical issues or problems.
• Technical support involves troubleshooting technical issues faced by customers.

• It may include providing guidance on how to use a product or service effectively.

• Technical support can be provided through various channels such as phone, email, chat, or in-person.

• Examples of technical support...read more
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Q5. Your most memorabale day?
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Q6. Your yesterday routine
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Q1. About intro, why should we hire u
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Q2. Why should u handle angry customer.
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Q1. Tell Me About Yourself And Test In Communication.
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Q1. What methods do you use to assess communication skills?
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Q2. NA
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Q1. Tell me about yourself
Ans. 
I am a customer-oriented individual with excellent communication skills and a passion for helping people.
• I have experience in customer service roles, where I have honed my problem-solving and conflict resolution skills.

• I am a good listener and can empathize with customers to understand their needs and concerns.

• I am a quick learner and can adapt to new situations and technologies easily.

• I am a team player and enjoy coll...read more
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Q2. Why you left your previous company
Ans. 
To explore better opportunities and career growth.
• I left my previous company to explore better opportunities and career growth.

• I felt that I had reached a plateau in my career and wanted to challenge myself in a new environment.

• I was looking for a company that aligned more closely with my values and career aspirations.

• I left on good terms and have maintained positive relationships with my former colleagues and managers
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Q1. Tell me about company
Ans. 
Our company is a leading provider of customer care services.
• We specialize in providing exceptional customer service to our clients.

• Our team of experienced professionals is dedicated to ensuring customer satisfaction.

• We offer a wide range of services, including phone, email, and chat support.

• Our company values include integrity, teamwork, and innovation.

• We have a proven track record of success, with many satisfied clien...read more
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Q2. Why you want to work here
Ans. 
I am passionate about providing excellent customer service and believe this company aligns with my values and goals.
• I have a strong desire to help people and solve problems

• I appreciate the company's commitment to customer satisfaction

• I am impressed by the company's reputation in the industry

• I am excited about the opportunity to learn and grow within the company
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