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ICICI Bank Customer Care Executive Interview Questions and Answers for Freshers

Updated 1 Aug 2024

ICICI Bank Customer Care Executive Interview Experiences for Freshers

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. What is the credit
  • Ans. 

    Credit is the ability to borrow money or obtain goods or services before payment, based on the trust that payment will be made in the future.

    • Credit is a financial arrangement where a borrower receives something of value now and agrees to repay the lender at a later date.

    • It allows individuals and businesses to make purchases or investments without having to pay the full amount upfront.

    • Credit can come in various forms su...

  • Answered by AI
  • Q2. How many types of credit card use
  • Ans. 

    There are several types of credit cards available, each with different features and benefits.

    • Types of credit cards include rewards cards, cashback cards, travel cards, secured cards, and business cards.

    • Each type of credit card offers different perks and benefits to suit different needs and preferences.

    • Some examples of popular credit card issuers include Visa, Mastercard, American Express, and Discover.

  • Answered by AI
  • Q3. What is the bank
  • Ans. 

    A bank is a financial institution that accepts deposits from the public and creates credit.

    • Provides various financial services such as loans, mortgages, and investment accounts

    • Facilitates transactions such as deposits, withdrawals, and transfers

    • Issues credit cards and offers online banking services

  • Answered by AI
Round 2 - Case Study 

Candidate. Work and beehive how solved customer s

I applied via Other and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Introduce yourself
  • Q2. Have u ever given an interview before in bank
  • Q3. Do u have any relatives working in icici bank
  • Q4. Do u know how to drive

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be cool the interview is not hard they just ask a few simple questions about you

Customer Care Executive Interview Questions Asked at Other Companies for Fresher

Q1. Tell me about this product how will sell to the customer
Q2. How will you handle irrated customers?
asked in Amazon
Q3. What is customer service, how do we deal with customer service
asked in iEnergizer
Q4. Difference between inbound and outbound processes?
Q5. How much is the shipping to Canada ? Was to place the order at th ... read more

Interview questions from similar companies

I applied via Other

Interview Questionnaire 

1 Question

  • Q1. Why u are being here for this job...can u say a reason??
  • Ans. 

    I am passionate about sales and have a proven track record of exceeding targets in previous roles.

    • Passionate about sales and enjoy the challenge of meeting targets

    • Proven track record of exceeding sales targets in previous roles

    • Excited about the opportunity to contribute to the growth of the company

  • Answered by AI

Interview Preparation Tips

General Tips: Dont tell the simple answer that it was my personal choice..so tell them about your colleague or friends who working in best way in that company
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I appeared for an interview before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Growth prospects and compensation

Interview Preparation Tips

Round: Test
Duration: 25 minutes
Total Questions: 40

Round: Group Discussion
Tips: You should show how you can stand out in the competitive crowd
Duration: 5 minutes

Skills: Selling Skills, Analytical Skills

I applied via Campus Placement and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. Sell me this pen
  • Ans. 

    This pen is a must-have for anyone who wants to make a lasting impression with their writing.

    • This pen has a sleek and professional design that will make you stand out in any business meeting.

    • It writes smoothly and effortlessly, making your handwriting look neat and tidy.

    • The ink is long-lasting and won't smudge or smear, ensuring that your writing stays legible for years to come.

    • It's also refillable, so you can use it a...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be clam and tell each and every thing about yourself to interviewer

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What you know about credit card
  • Ans. 

    Credit card is a plastic card that allows you to borrow money from a bank or financial institution to make purchases.

    • Credit cards have a credit limit, which is the maximum amount of money you can borrow.

    • You have to pay back the borrowed amount along with interest and other charges.

    • Credit cards offer various benefits like cashback, reward points, discounts, etc.

    • Credit cards can be used for online and offline transaction...

  • Answered by AI
  • Q2. Credit card is used for shopping on credit basis

Interview Preparation Tips

Interview preparation tips for other job seekers - Just do your best

Interview Questionnaire 

8 Questions

  • Q1. IAM in Kurnool Location
  • Q2. IAM interested sir
  • Q3. One off year experience in
  • Q4. IAM ready sir
  • Q5. Kurnool
  • Q6. Credit department one year
  • Q7. My completed bsc computer
  • Q8. Previous Hdfc bank in work ing
  • Ans. 

    I have previous experience working at HDFC Bank.

    • Worked as a Sales Executive at HDFC Bank

    • Achieved sales targets consistently

    • Developed strong relationships with clients

    • Trained new team members on sales techniques

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - IAM interested Sir

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Why should we hire you?
  • Q2. What are your salary expectations?
  • Q3. What is your family background?
  • Q4. Share details of your previous job.
  • Q5. Why we are hired you ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Whatever you want to do overall life future growth job

I applied via Referral and was interviewed in May 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. If join for asset so how to do Casa

Interview Preparation Tips

Interview preparation tips for other job seekers - I am happy with offer letter but kindly check your offer letter is it on roll of au bank or is it a management traniee. M join as a sales executive in asset as my previous experience of homeloans but now my senior pressure for retail banking like Fd,casa,rd,li,hi and all the product of retail just one suggestion to all please if u join be prepared for each and everything are in bank like assets retail and every product I got a great carrier of 5 months in this bank that destroyed my cv

I applied via Recruitment Consultant and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why you are interested in this Housing Sector?

Interview Preparation Tips

Interview preparation tips for other job seekers - Good job good career senior behavior also very good but there is one issue only salary getting monthly other quarterly incentive are not available and pay also low comparison to other financial institution

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Customer Care Executive interview for freshers?
ICICI Bank interview process for freshers usually has 2 rounds. The most common rounds in the ICICI Bank interview process for freshers are HR and Case Study.
What are the top questions asked in ICICI Bank Customer Care Executive interview for freshers?

Some of the top questions asked at the ICICI Bank Customer Care Executive interview for freshers -

  1. How many types of credit card ...read more
  2. What is the cre...read more
  3. What is the b...read more

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ICICI Bank Customer Care Executive Interview Process for Freshers

based on 1 interview

Interview experience

5
  
Excellent
View more
ICICI Bank Customer Care Executive Salary
based on 110 salaries
₹1.5 L/yr - ₹5 L/yr
21% more than the average Customer Care Executive Salary in India
View more details

ICICI Bank Customer Care Executive Reviews and Ratings

based on 36 reviews

4.4/5

Rating in categories

4.2

Skill development

3.7

Work-life balance

4.0

Salary

4.1

Job security

4.2

Company culture

4.3

Promotions

4.1

Work satisfaction

Explore 36 Reviews and Ratings
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