Go4customer Customer Service Executive Interview Questions and Answers

Q1. What is your favorite season and why?
Ans. 
My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.
• I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

• The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

• Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

• I enjoy the festive...read more
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Q2. Which movie is your favorite and why
Ans. 
My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.
• The Shawshank Redemption is a classic film directed by Frank Darabont.

• The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

• The film explores themes of friendship, h...read more
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It was a typing test on a computer

Q1. Tell us about yourself
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Q2. How much salary expectation
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Q1. Why Alorica and how?
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Q2. It is new opportunity for me !
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Q3. Customer Service experience?
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Q4. Do you like being on the phone with clients?
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Information exchange

Q1. Documentation included as lot
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Basic grammar and reasoning test.

SRT based typing chat test.

Q1. Tell me about yourself.
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Q1. Tell about urself
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Familiarity with CRM systems and ticketing platforms
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Q2. Tell about u r project
Ans. 
My project involved implementing a new customer relationship management system to improve customer service efficiency.
• Researched different CRM systems to find the best fit for our company

• Collaborated with IT team to customize the CRM system to meet our specific needs

• Trained customer service team on how to use the new system effectively
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Q1. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional service.
• I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.

• I am highly skilled in active listening and problem-solving, which allows me to understand customer needs and provide effective solutions.

• I am adept at building rapport with customer...read more
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Q2. TELL ME SOMETHING ABOUT SELF?
Ans. 
I am a dedicated and empathetic customer service executive with excellent communication skills.
• I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.

• I am skilled in active listening and problem-solving, ensuring customer satisfaction.

• I have a friendly and approachable demeanor, which helps in building rapport with customers.

• I am proficient in using customer ...read more
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Written test with basically spelling with grammatical test and finding of appropriate meaning

First introduce yourself then they ask your knowledge then they decide how good you are