Globiva Interview Questions and Answers for Freshers

Q1. Tell me about yourself ?
Ans. 
Experienced credit card executive with a strong background in financial services and a proven track record of driving revenue growth.
• Over 10 years of experience in the credit card industry

• Successfully implemented new marketing strategies to increase customer acquisition by 20%

• Led a team that achieved a 15% increase in card usage within the first year

• Expertise in risk management and compliance regulations
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Q2. How did you spend yesterday?
Ans. 
I spent yesterday working from home, exercising, cooking dinner, and watching a movie with my family.
• Worked from home on various projects

• Exercised for an hour in the morning

• Cooked a homemade dinner for my family

• Watched a movie with my family in the evening
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Q3. What is you favourite cricket player and why?
Ans. 
My favorite cricket player is Virat Kohli because of his exceptional batting skills, leadership qualities, and dedication to the game.
• Exceptional batting skills - Kohli has consistently performed well in all formats of the game and holds numerous records.

• Leadership qualities - He has successfully captained the Indian cricket team and led them to many victories.

• Dedication to the game - Kohli's work ethic and commitment ...read more
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Q4. Speak 4to5 lines about social media?
Ans. 
Social media is a powerful tool for connecting people and sharing information online.
• Social media platforms include Facebook, Twitter, Instagram, and LinkedIn.

• Users can share photos, videos, and updates with their network of friends and followers.

• Businesses use social media for marketing, customer service, and brand awareness.

• Social media can also be a source of news and information, but users should be cautious of mis...read more
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Q5. Where you looking for after 1year in this company?
Ans. 
I am looking to grow within the company, take on more responsibilities, and contribute to the success of the team.
• Seeking opportunities for advancement and career growth

• Developing new skills and expertise in the credit card industry

• Contributing to the company's success through hard work and dedication
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Q6. Why you want to join bpo?
Ans. 
I want to join BPO because of the opportunities for growth, the dynamic work environment, and the chance to develop my communication skills.
• Opportunities for career advancement

• Dynamic work environment

• Chance to develop communication skills
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Q7. What is difference credit card and debit card?
Ans. 
Credit cards allow users to borrow money from the issuer up to a certain limit, while debit cards are linked to the user's bank account and only allow spending what is available in the account.
• Credit cards allow users to borrow money up to a certain limit, while debit cards only allow spending what is available in the linked bank account.

• Credit cards charge interest on the borrowed amount if not paid in full by the due...read more
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Q8. And they asking questions for regarding the process like customer service and sales retention etc..
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Customer service how handling the customer

Customer service how handling customer

Q1. Why did you join bpo
Ans. 
I joined BPO to gain experience in customer service and communication skills.
• Opportunity to improve communication skills

• Gain experience in customer service

• Career growth potential

• Interest in working with diverse customer base
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Q2. Tell ne about your self
Ans. 
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM software and ticketing systems

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q1. Introduce yourself
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Q2. Why do you want to join this company ?
Ans. 
I admire your company's commitment to customer satisfaction and innovation, and I believe my skills align perfectly with your values.
• Your company has a strong reputation for excellent customer service, which aligns with my passion for helping others.

• I am impressed by your innovative approach to solving customer issues, as seen in your recent product launch.

• I appreciate your commitment to employee development, which sho...read more
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Q3. Tell me something about social media ?
Ans. 
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
• Social media allows users to share photos, videos, and updates with their network of friends and followers.

• Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn.

• Businesses use social media for marketing, customer service, and building brand awareness.

• Social...read more
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Q1. Introduce yourself
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Q2. What is customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and offering product recommendations.

• Good customer service can lead to cust...read more
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Q3. What is bpo ?
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Examples of BPO companies include Teleperformance, Convergys, and Accenture.
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