Globiva Tele Sales Executive Interview Questions and Answers

Q1. Tell me about yourself
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Q2. What was your role and responsibilities in your previous company
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Q1. Self intro roles responsibilities
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Write about self intro and few grammar questions

Q1. About sales, just normal conversation
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Q1. What is sympathy and empathy Tell me something about yourself Why should we hire you
Ans. 
Sympathy is feeling compassion for someone's situation, while empathy is understanding and sharing their feelings.
• Sympathy is acknowledging someone's emotions and showing concern for their well-being.

• Empathy goes a step further by putting yourself in the other person's shoes and truly understanding their perspective.

• Sympathy is more about feeling sorry for someone, while empathy is about connecting with their emotions.

• ...read more
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Q2. Why are you left your previous job Describe your job role
Ans. 
I left my previous job to pursue new opportunities for growth and development.
• Seeking new challenges and opportunities for career advancement

• Desire for professional growth and development

• Exploring new industries or roles

• Relocation or personal reasons

• Company downsizing or restructuring

• Better work-life balance
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Q1. Tell me about yourself
Ans. 
I am a customer care executive with excellent communication skills and a passion for helping others.
• I have over 5 years of experience in customer service roles, where I have honed my problem-solving and interpersonal skills.

• I am skilled in handling customer inquiries, resolving complaints, and providing exceptional service.

• I have a proven track record of maintaining high customer satisfaction ratings and exceeding perf...read more
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Q2. Work experience last job done
Ans. 
I worked as a customer care executive at XYZ company for 2 years.
• Handled customer inquiries and complaints via phone, email, and chat

• Provided product information and resolved customer issues

• Maintained accurate records of customer interactions and transactions

• Collaborated with other departments to ensure customer satisfaction

• Received positive feedback from customers for excellent service
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Grammer test and hearing test writing test for international proceds

Q1. Can you introduce yourself?
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Q2. What was experience details
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Q1. Asking details in bpo
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