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Should always point the best in the group discussion
I started my career in training by obtaining a degree in education and gaining experience in instructional design.
Obtained a degree in education or related field
Gained experience in instructional design
Participated in training programs or workshops
Developed strong communication and presentation skills
Built a portfolio of successful training programs
Stayed updated on industry trends and best practices
Service desk is a centralized point of contact for users to get help with IT issues and requests.
Provides technical support and assistance to users
Handles incidents and service requests
Logs and tracks issues in a ticketing system
Resolves issues or escalates to higher level support
Communicates with users regarding status and resolution
ITSM stands for Information Technology Service Management, which is a set of practices for managing IT services.
ITSM focuses on aligning IT services with the needs of the business
It involves processes such as incident management, problem management, change management, and service level management
ITSM frameworks like ITIL (Information Technology Infrastructure Library) provide guidelines for implementing best practices
ITIL V4 is the latest version of the Information Technology Infrastructure Library, a framework for IT service management.
ITIL V4 focuses on integrating ITIL guidance with best practices from the worlds of DevOps, Agile, and Lean.
It emphasizes the importance of collaboration, automation, and streamlining processes to improve IT service delivery.
ITIL V4 introduces the Service Value System (SVS) which helps organizations...
I applied via Approached by Company and was interviewed before Oct 2022. There were 2 interview rounds.
posted on 11 Apr 2023
I applied via Job Portal
posted on 15 Oct 2022
I applied via Referral and was interviewed before Oct 2021. There were 4 interview rounds.
Challenges faced in Sr. Manager Training and actions implemented
One of the biggest challenges was adapting to remote training due to COVID-19
Implemented virtual training sessions using video conferencing tools like Zoom and Microsoft Teams
Another challenge was ensuring consistent training across multiple locations
Developed standardized training materials and conducted train-the-trainer sessions
Also faced challenges wit...
posted on 28 Jul 2023
I applied via Naukri.com and was interviewed before Jul 2022. There were 3 interview rounds.
based on 2 reviews
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