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Concentrix Corporation Senior Training Manager Interview Questions and Answers
Concentrix Corporation Senior Training Manager Interview Experiences
1 interview found
I applied via Referral and was interviewed before Oct 2021. There were 4 interview rounds.
(1 Question)
- Q1. Overall Experience and Domain expertise
(3 Questions)
- Q1. Walk through on Job profile
- Q2. Challenges and actions implemented
- Ans.
Challenges faced in Sr. Manager Training and actions implemented
One of the biggest challenges was adapting to remote training due to COVID-19
Implemented virtual training sessions using video conferencing tools like Zoom and Microsoft Teams
Another challenge was ensuring consistent training across multiple locations
Developed standardized training materials and conducted train-the-trainer sessions
Also faced challenges wit...
- Q3. Project work and details
(3 Questions)
- Q1. Intro and walk through of profile
- Q2. Testing scenarios about the role
- Q3. Six sigma related questions
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(4 Questions)
- Q1. What was your process into ?
- Ans.
I started my career in training by obtaining a degree in education and gaining experience in instructional design.
Obtained a degree in education or related field
Gained experience in instructional design
Participated in training programs or workshops
Developed strong communication and presentation skills
Built a portfolio of successful training programs
Stayed updated on industry trends and best practices
- Q2. What do you know about service desk?
- Ans.
Service desk is a centralized point of contact for users to get help with IT issues and requests.
Provides technical support and assistance to users
Handles incidents and service requests
Logs and tracks issues in a ticketing system
Resolves issues or escalates to higher level support
Communicates with users regarding status and resolution
- Q3. What do know about ITSM?
- Ans.
ITSM stands for Information Technology Service Management, which is a set of practices for managing IT services.
ITSM focuses on aligning IT services with the needs of the business
It involves processes such as incident management, problem management, change management, and service level management
ITSM frameworks like ITIL (Information Technology Infrastructure Library) provide guidelines for implementing best practices
- Q4. What is ITIL V4
- Ans.
ITIL V4 is the latest version of the Information Technology Infrastructure Library, a framework for IT service management.
ITIL V4 focuses on integrating ITIL guidance with best practices from the worlds of DevOps, Agile, and Lean.
It emphasizes the importance of collaboration, automation, and streamlining processes to improve IT service delivery.
ITIL V4 introduces the Service Value System (SVS) which helps organizations...
Skills evaluated in this interview
Selected
(1 Question)
- Q1. Why do you want to join Taskus
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(1 Question)
- Q1. Past experience
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Selected
I applied via Approached by Company and was interviewed before Oct 2022. There were 2 interview rounds.
(4 Questions)
- Q1. Tell me about your self
- Q2. How soon can you join
- Q3. What is your salary expectation
- Q4. Are you willing to relocate
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Training Executive Interview Questions & Answers
Firstsource Solutions
Anonymous
posted on 30 May 2022
Should always point the best in the group discussion
(1 Question)
- Q1. Basic self introduction
(2 Questions)
- Q1. What is. Your hobbies
- Q2. Dancing and writting articles
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Concentrix Corporation Senior Training Manager Reviews and Ratings
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