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Firstsource Solutions Senior Customer Service Associate Interview Questions and Answers for Experienced
Firstsource Solutions Senior Customer Service Associate Interview Experiences for Experienced
7 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed in Jun 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Job description if previous role
Accent assessment & English grammar
Live chat or call discussion
(2 Questions)
- Q1. Self introduction
- Q2. Process related and job description
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2023. There were 3 interview rounds.
(1 Question)
- Q1. Personal life last work experience overall skills
Need to write on given topic about 400 words in 30 minutes or 40 minutes I guess.
(2 Questions)
- Q1. Personal life professional life experience how to deal with problems general topic on life. Hobbies
- Q2. He is one the coolest operations manager I'm working with first one was at ICICI Lombard. Humble guy down to earth. More focused on lady's 😜 Overall made me comfortable in interview. Took some gap to an...
Interview Preparation Tips
I appeared for an interview before Jan 2024.
(1 Question)
- Q1. Anatomy and physiology
I applied via Recruitment Consulltant and was interviewed in Oct 2021. There were 3 interview rounds.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Tell me about yourself.
(1 Question)
- Q1. Ops round with the manager
Interview Preparation Tips
Firstsource Solutions interview questions for designations
Senior Customer Service Associate Interview Questions & Answers
pranita gajbhiye
posted on 13 Nov 2022
I applied via Walk-in and was interviewed before Nov 2021. There were 5 interview rounds.
They take 2 sets of aptitude test regarding voice process.
1. Knowledge of BPO and communication skills with customer.
2. English grammar and communication skills.
(3 Questions)
- Q1. Tell me about yourself in English?
- Ans. Give your introduction in English language.
- Q2. Tell me about yourself in Hindi?
- Ans. Give your introduction in Hindi language.
- Q3. Do you know numbers in Hindi?
- Ans.
Yes, I know numbers in Hindi.
I am fluent in Hindi and can easily understand and communicate numbers in Hindi.
I can count from 1 to 100 in Hindi.
I am familiar with the Hindi number system and can assist customers in Hindi if needed.
(1 Question)
- Q1. They give a paragraph on computer to check my typing speed.
- Ans. Typing speed must have atleast 20 words per second.
(4 Questions)
- Q1. Where you stay in Bangalore?
- Q2. Why we hire you for this post?
- Ans. Tell your communication skills are very good which this post need the most and how you can manage your post.
- Q3. Can you daily travel and come to the office without any leave?
- Q4. What's your salary expectations?
- Ans. I am flexible with the company policy.
Interview Preparation Tips
- All questions related BPO
- Hindi numbers
- English grammar
- Typing practice
I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. What makes you perfect for the job
Interview Preparation Tips
I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself?
- Q2. What do you know about uk?
- Q3. Why you do you wanna join first source
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Referral and was interviewed before Oct 2020. There were 5 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What is Non-PO?
- Ans.
Non-PO refers to purchases made without a purchase order.
Non-PO purchases are made without a formal purchase order.
These purchases are typically made for urgent or small items.
Non-PO purchases may require additional approval or documentation.
Examples of Non-PO purchases include office supplies, travel expenses, and minor repairs.
- Q2. What does FB03 stand for in SAP?
- Ans.
FB03 is a transaction code in SAP used to display financial accounting documents.
FB03 is used to view accounting documents such as invoices, credit memos, and payment receipts.
It allows users to search for documents based on various criteria such as document number, posting date, and company code.
FB03 also provides options to display document details, line items, and accounting entries.
It is commonly used by finance an...
- Q3. What are the types of Fixed Assets?
- Ans.
Fixed assets can be categorized into tangible and intangible assets.
Tangible assets include property, plant, and equipment (PPE), such as buildings, machinery, and vehicles.
Intangible assets include patents, copyrights, trademarks, and goodwill.
Fixed assets are long-term assets that are not intended for sale and are used in the production of goods or services.
Fixed assets are recorded on the balance sheet and are subje...
Interview Preparation Tips
Skills evaluated in this interview
I applied via Walk-in and was interviewed in Oct 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Only questions related to their profile.
Interview Preparation Tips
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself.
- Q2. Do you believe in Team Work or Individual work.
- Q3. Tell me about previous experience & unforgettable movement in previous company .
Interview Preparation Tips
Firstsource Solutions Interview FAQs
Some of the top questions asked at the Firstsource Solutions Senior Customer Service Associate interview for experienced candidates -
The duration of Firstsource Solutions Senior Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Firstsource Solutions Senior Customer Service Associate Interview Process for Experienced
based on 3 interviews
2 Interview rounds
- HR Round
- Aptitude Test Round
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Firstsource Solutions Senior Customer Service Associate Reviews and Ratings
based on 247 reviews
Rating in categories
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Senior Analyst
2.2k
salaries
|  ₹2 L/yr - ₹7.5 L/yr |
|
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1.7k
salaries
| ₹1.9 L/yr - ₹6 L/yr |
|
Customer Service Associate
1.1k
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| ₹0.9 L/yr - ₹5 L/yr |
|
Associate
1.1k
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| ₹1.5 L/yr - ₹5.2 L/yr |
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Senior Associate
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