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Firstsource Solutions

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3.6

based on 4.7k Reviews

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Firstsource Solutions Senior CSA Interview Questions and Answers for Freshers

Updated 4 Feb 2025

Firstsource Solutions Senior CSA Interview Experiences for Freshers

1 interview found

Senior CSA Interview Questions & Answers

user image Kavya. C

posted on 5 Nov 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduced about yourself
    • Add your answer
  • Q2. What is your salary expection
  • Ans. 

    My salary expectation is based on my experience, skills, and the market rate for this position.

    • Consider my years of experience in the industry

    • Take into account my relevant skills and qualifications

    • Research the current market rate for Senior CSA positions

    • Open to negotiation based on benefits and opportunities for growth

    • Answered by AI
    Add your answer
Round 2 - Assessment 

(1 Question)

  • Q1. Random stories where question will be asked based on the story after some allinged minutes
    • Add your answer
Round 3 - Manger round 

(2 Questions)

  • Q1. Why do you want to work in BPO
  • Ans. 

    I want to work in BPO because I enjoy interacting with people, solving problems, and providing excellent customer service.

    • Enjoy interacting with people

    • Solving problems

    • Providing excellent customer service

    • Answered by AI
    Add your answer
  • Q2. Why did you resign the previous work
  • Ans. 

    I resigned from my previous job to pursue new opportunities for growth and development.

    • Seeking new challenges and opportunities for career advancement

    • Desire for professional growth and development

    • Company restructuring or changes in job responsibilities

    • Relocation to a new city or country

    • Better work-life balance or personal reasons

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's really friendly interview which was virtual for me and all this 3 rounds were conducted in 2 days
HR will help you throughout your all rounds of interview

Top trending discussions

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Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Senior CSA Interview Questions & Answers

iEnergizer user image Anonymous

posted on 5 May 2022

I applied via Walk-in and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Was a online test

Interview Preparation Tips

Topics to prepare for iEnergizer Senior CSA interview:
  • Company preview
Interview preparation tips for other job seekers - Be confident and sure of what ur saying.
Before they ask for ur documents they talk to you 1st ur impressions matters more than anything else

Senior CSA Interview Questions & Answers

Teleperformance user image Anonymous

posted on 31 Jan 2022

I applied via Naukri.com and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How to handle an extremely angry customer
  • Ans. 

    To handle an extremely angry customer, listen actively, empathize, apologize, offer a solution, and follow up.

    • Remain calm and professional

    • Listen actively and let the customer vent

    • Empathize with the customer's frustration

    • Apologize for the situation, even if it's not your fault

    • Offer a solution or options to resolve the issue

    • Follow up with the customer to ensure their satisfaction

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Customer centric , empathetic as the mostly there will be scenario based question

Senior CSA Interview Questions & Answers

Teleperformance user image Anonymous

posted on 3 Sep 2020

I applied via Referral and was interviewed before Sep 2019. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Salary will be credited or debit
  • Ans. 

    Salary will be credited or debit - Answer the question.

    • Salary will be credited to your account

    • Debit is a transaction that reduces your account balance

    • Salary is a credit transaction that increases your account balance

    • Answered by AI
    View 1 more answer
  • Q2. Do you know what is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

    • Answered by AI
    Add your answer
  • Q3. Customer service is solving queries of customer with professional manner and in customer service customer should be satisfied with our efforts
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Whenever you will give interview so always be confident , your confidence is everything .

Senior CSA Interview Questions & Answers

Teleperformance user image Anonymous

posted on 3 Apr 2021

I applied via Recruitment Consultant and was interviewed in Oct 2020. There were 7 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Aptttitude test
    • Add your answer
  • Q2. Communication skill test
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence and fluency over your command in English will do wonders for employees who are applying!

Senior CSA Interview Questions & Answers

Teleperformance user image Mamta Patel

posted on 17 Nov 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Communication skills test
    • Add your answer
Round 3 - Aptitude Test 

Logical, grammar, calculation

Senior CSA Interview Questions & Answers

Teleperformance user image Anonymous

posted on 12 Dec 2022

I applied via Walk-in and was interviewed before Dec 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. What is Expected salary?
    • Add your answer
  • Q2. Where do you stay in the city?
    • Add your answer
  • Q3. Tell me about yourself?
    • Add your answer
  • Q4. Why did you leave your last job?
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Tell me about yourself?
    • Add your answer
Round 4 - Technical 

(1 Question)

  • Q1. Typing speed how much
  • Ans. 

    Typing speed is an important skill for a Senior CSA.

    • Typing speed should be at least 50-60 words per minute.

    • Accuracy is equally important as speed.

    • Proficiency in typing software like Microsoft Word and Excel is a plus.

    • Practice and training can improve typing speed and accuracy.

    • Answered by AI
    Add your answer
Round 5 - Typing Test 

(1 Question)

  • Q1. What is your typing speed?
  • Ans. 

    My typing speed is 80 words per minute.

    • I have been practicing typing regularly to improve my speed.

    • I am comfortable typing on both a keyboard and a touch screen.

    • I am able to maintain accuracy while typing quickly.

    • I have experience transcribing audio recordings.

    • My typing speed has been tested and verified at 80 words per minute.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just stay chill during interview and be confident,....,.....................

Associate Interview Questions & Answers

WNS user image Anonymous

posted on 6 Jun 2021

I applied via Referral and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How will you resolve conflict ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be confident while soft skills are important.

Senior Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 1 Nov 2021

I applied via Walk-in and was interviewed before Nov 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Can you take the pressure of work here
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's. A great place to work as in individual

Senior Associate Interview Questions & Answers

WNS user image Anonymous

posted on 6 Sep 2022

I applied via Referral and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Introduction bout self, work experience, process knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Typing skills and confident,and make sure to describe your previous role clearly
More about working at Firstsource Solutions

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Senior CSA interview for freshers?
Firstsource Solutions interview process for freshers usually has 3 rounds. The most common rounds in the Firstsource Solutions interview process for freshers are HR.
How to prepare for Firstsource Solutions Senior CSA interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Communication Skills, Non Voice Process and US Healthcare.
What are the top questions asked in Firstsource Solutions Senior CSA interview for freshers?

Some of the top questions asked at the Firstsource Solutions Senior CSA interview for freshers -

  1. This test is based on what position you're applying for so in my case I was app...read more
  2. What are the different types of fraud and how do they differ from one anoth...read more
  3. Random stories where question will be asked based on the story after some allin...read more

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Firstsource Solutions Senior CSA Interview Process for Freshers

based on 1 interview

Interview experience

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Excellent
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Firstsource Solutions Senior CSA Salary
based on 350 salaries
₹1 L/yr - ₹5 L/yr
At par with the average Senior CSA Salary in India
View more details

Firstsource Solutions Senior CSA Reviews and Ratings

based on 92 reviews

3.5/5

Rating in categories

3.7

Skill development

3.6

Work-life balance

3.3

Salary

3.7

Job security

3.4

Company culture

3.0

Promotions

3.7

Work satisfaction

Explore 92 Reviews and Ratings
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