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Firstsource Solutions Customer Support Associate Interview Questions and Answers for Experienced

Updated 21 Mar 2025

Firstsource Solutions Customer Support Associate Interview Experiences for Experienced

2 interviews found

Customer Support Associate Interview Questions & Answers

user image Pathan Farooq Khan

posted on 21 Mar 2025

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. Self Introduction
  • Q2. Why BPO and Why Firstsource
  • Ans. 

    I am drawn to BPO for its dynamic environment and customer focus, and Firstsource stands out for its commitment to excellence and innovation.

    • BPO offers diverse challenges that enhance my problem-solving skills, as seen in my previous role where I handled varied customer inquiries.

    • Firstsource's reputation for employee development aligns with my career goals, demonstrated by their training programs that foster growth.

    • The...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. SELF INTRODUCTION ? WHEN YOU WORKING & WHATS YOUR COMPANY NAME BEFORE ? HOW MUCH YEAR YOUR WORK EXPERINCE BEFORE COMPANY ? WHAT YOUR SALARY BEFORE COMPANY ?
Round 2 - Coding Test 

Typing and grammar test in mobile .

Round 3 - Behavioral 

(1 Question)

  • Q1. Self introduction ? Why you get this job ? Why am select you ? How much you get this before salary ? Some English newspaper reading .

Interview Preparation Tips

Interview preparation tips for other job seekers - 2 YEAR WORKING EXPERINCE IS COMPLSORY.

Customer Support Associate Interview Questions Asked at Other Companies for Experienced

Q1. How can you tackle your customer in real time scenario?
asked in Accenture
Q2. What basic troubleshooting will you try if you are facing issues ... read more
Q3. How would you handle an angry customer?
asked in Accenture
Q4. What is safe made available in Android devices, how does it work?
asked in Accenture
Q5. What is the latest Android OS available in the market?

Customer Support Associate Jobs at Firstsource Solutions

View all

Interview questions from similar companies

I applied via Referral and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How will you resolve conflict ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be confident while soft skills are important.

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. You need to introduce yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - This company is good for freshers who wants to start their career.

I applied via Referral and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 
Round 3 - Technical 

(1 Question)

  • Q1. Explain P2P cycle in brief
  • Ans. 

    P2P cycle involves the entire process of procuring goods or services from a supplier and making payments for them.

    • P2P stands for Procure-to-Pay.

    • It starts with identifying the need for goods or services and creating a purchase requisition.

    • The requisition is then approved and converted into a purchase order.

    • The purchase order is sent to the supplier, who delivers the goods or services.

    • Upon receipt, the goods are inspecte...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good opportunity for freshers,
Excellent Communication required for this job global

I applied via Approached by company and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one 

Interview Preparation Tips

Interview preparation tips for other job seekers - The ones I interviewed ask about your old process and about the latest news

Interview Questionnaire 

1 Question

  • Q1. What do you know about company Education and other question Fluent in english is must

Interview Preparation Tips

Round: Test
Experience: Normal typing test and some aptitude question

I applied via Referral and was interviewed before Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Very First Question: Tell me About Your self ?

Interview Preparation Tips

Interview preparation tips for other job seekers - As per my Experience most of the HR's will see candidates communication, stage fear nd confident level if the candidate is fresher and if he is experienced they will see how much hd knows about the previous processes which he did nd never ever share negative thoughts about previous company or mangers. It will be a black spot. Tnx for your time to reading this.

I applied via Recruitment Consultant and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Just a short self introduction and a topic on which we have to speak 2 min with fluent English and proper Grammer.

Interview Preparation Tips

Interview preparation tips for other job seekers - Useless Company who believes in religious Discrimination.

I applied via Recruitment Consultant and was interviewed before Mar 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Previous work experience and educational qualifications.
  • Q2. About hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident while answering questions. Don't think too much.

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Customer Support Associate interview for experienced candidates?
Firstsource Solutions interview process for experienced candidates usually has 2 rounds. The most common rounds in the Firstsource Solutions interview process for experienced candidates are HR, Coding Test and Behavioral.
How to prepare for Firstsource Solutions Customer Support Associate interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are International Voice Process, Communication Skills, international bpo, BPO Voice and Voice Process.
What are the top questions asked in Firstsource Solutions Customer Support Associate interview for experienced candidates?

Some of the top questions asked at the Firstsource Solutions Customer Support Associate interview for experienced candidates -

  1. Stability and any scenario given to check ur comms and objections handl...read more
  2. Depends on ur operation mana...read more
  3. Typing test , rotational sh...read more
How long is the Firstsource Solutions Customer Support Associate interview process?

The duration of Firstsource Solutions Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Firstsource Solutions Customer Support Associate Interview Process for Experienced

based on 2 interviews

Interview experience

3
  
Average
View more
Firstsource Solutions Customer Support Associate Salary
based on 247 salaries
₹1.1 L/yr - ₹5 L/yr
9% less than the average Customer Support Associate Salary in India
View more details

Firstsource Solutions Customer Support Associate Reviews and Ratings

based on 73 reviews

3.7/5

Rating in categories

3.3

Skill development

3.1

Work-life balance

3.2

Salary

3.5

Job security

3.4

Company culture

2.6

Promotions

3.4

Work satisfaction

Explore 73 Reviews and Ratings
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