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Essencea Infoserv Customer Care Executive Interview Questions and Answers

Updated 26 Oct 2023

Essencea Infoserv Customer Care Executive Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Self introduction
  • Q2. Tell me something about your best friend

I applied via Referral and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Is the porter service is more effective?
  • Ans. 

    It depends on the situation and the needs of the customer.

    • Porter service can be more effective for customers who need assistance with their luggage or have mobility issues.

    • However, if the customer values privacy and independence, they may prefer to handle their own luggage.

    • Ultimately, the effectiveness of the porter service depends on the individual customer's needs and preferences.

  • Answered by AI
  • Q2. The porter service available for 500 km outstation travel

Interview Preparation Tips

Interview preparation tips for other job seekers - Not bad service provides by porter and not even pay the insensitive to its employees

I applied via Naukri.com and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. They asked me about myself and which languages do I know?

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident enough to give answers they are very helpful and kind!

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Bref about home town or Bangalore

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice plz donot go to these company these is two torcher company plz guys donot go
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. ABOUT YOUR SELF
  • Q2. What is your name
  • Q3. Where are you from
  • Q4. Your last company
  • Q5. What is Your hobbies
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Indeed and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

The test was easy to clear as it only contained logical questions.

Round 3 - One-on-one 

(1 Question)

  • Q1. The first round was good. You may feel like you have got the job. And way they will speak you'll agree to everything.
Round 4 - One-on-one 

(1 Question)

  • Q1. They asked me about my previous experiences and what kind of job I was doing. They are not providing drops in Howrah as if it is out of West Bengal or too far beyond their reach. Even if you agree to bring...

Interview Preparation Tips

Interview preparation tips for other job seekers - PLEASE FOR GOD"S SAKE DO NOT GO FOR INTERVIEW IN COGENTHUB.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction and experience if any
Round 3 - Behavioral 

(1 Question)

  • Q1. Same questions as round one would be asking more about company? Why BPO or frontizo?
Round 4 - Technical 

(1 Question)

  • Q1. Questions similar to round 1 and 2 manager would like to know about your future plans in company and questions regarding stability
Round 5 - Versant 

(1 Question)

  • Q1. Listening and speaking test where you hear certain words or sentences of which you can reply or repeat according to the question. So listen carefully each and every questions

Interview Preparation Tips

Interview preparation tips for other job seekers - They just want to know about your fluency and confidence in English. Just prepare about yourself and about company?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Current working somewhere
  • Q2. Dislike and like about your job profile
Round 3 - Aptitude Test 

Comfortable job work from home or office

Interview Preparation Tips

Interview preparation tips for other job seekers - Be realistic,and confident
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Ne confident and good communication skills
  • Q2. Tell about the previous company
  • Ans. 

    I worked at XYZ Company, a leading telecommunications company.

    • XYZ Company is known for its excellent customer service and innovative products.

    • I was responsible for handling customer inquiries and resolving issues.

    • I received positive feedback from customers for my prompt and efficient assistance.

    • I also collaborated with other departments to ensure smooth operations and customer satisfaction.

    • For example, I worked closely...

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Need to discuss any topic for 2 min
Round 3 - Typing Test 

(1 Question)

  • Q1. Must have typing speed

Essencea Infoserv Interview FAQs

How many rounds are there in Essencea Infoserv Customer Care Executive interview?
Essencea Infoserv interview process usually has 2 rounds. The most common rounds in the Essencea Infoserv interview process are Resume Shortlist and Technical.
How to prepare for Essencea Infoserv Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Essencea Infoserv. The most common topics and skills that interviewers at Essencea Infoserv expect are BPO Hiring, Bulk Hiring, Recruitment and Sourcing Profiles.
What are the top questions asked in Essencea Infoserv Customer Care Executive interview?

Some of the top questions asked at the Essencea Infoserv Customer Care Executive interview -

  1. Is the porter service is more effectiv...read more
  2. The porter service available for 500 km outstation tra...read more

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based on 3 Essencea Infoserv interviews
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67%
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Essencea Infoserv Customer Care Executive Salary
based on 19 salaries
₹1.1 L/yr - ₹2.1 L/yr
38% less than the average Customer Care Executive Salary in India
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Essencea Infoserv Customer Care Executive Reviews and Ratings

based on 13 reviews

2.0/5

Rating in categories

2.0

Skill development

2.0

Work-Life balance

1.7

Salary & Benefits

1.7

Job Security

1.7

Company culture

1.6

Promotions/Appraisal

1.7

Work Satisfaction

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