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Essencea Infoserv Customer Care Executive Interview Questions and Answers

Updated 26 Oct 2023

Essencea Infoserv Customer Care Executive Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Self introduction
  • Q2. Tell me something about your best friend

I applied via Referral and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Is the porter service is more effective?
  • Ans. 

    It depends on the situation and the needs of the customer.

    • Porter service can be more effective for customers who need assistance with their luggage or have mobility issues.

    • However, if the customer values privacy and independence, they may prefer to handle their own luggage.

    • Ultimately, the effectiveness of the porter service depends on the individual customer's needs and preferences.

  • Answered by AI
  • Q2. The porter service available for 500 km outstation travel

Interview Preparation Tips

Interview preparation tips for other job seekers - Not bad service provides by porter and not even pay the insensitive to its employees

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

I applied via Naukri.com and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. They asked me about myself and which languages do I know?

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident enough to give answers they are very helpful and kind!

Interview questions from similar companies

I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Share details of your previous job.
  • Q2. What are your salary expectations?
  • Q3. Tell me about yourself.
Round 2 - Behavioral 

(1 Question)

  • Q1. Same question were asked by the operation manager.

Interview Preparation Tips

Interview preparation tips for other job seekers - Too easy to crack the interview.

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. General knowledge
  • Q2. About your self
  • Q3. What's you habbies

Interview Preparation Tips

Interview preparation tips for other job seekers - This is our question

I applied via Referral and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About my college days

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Referral and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Tell me about yourself.
  • Q3. Do you have any experience?

Interview Preparation Tips

Interview preparation tips for other job seekers - Too easy to crack the interview.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Current working somewhere
  • Q2. Dislike and like about your job profile
Round 3 - Aptitude Test 

Comfortable job work from home or office

Interview Preparation Tips

Interview preparation tips for other job seekers - Be realistic,and confident

I applied via AmbitionBox and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why should we hire you and what is your qualities which attracts us
  • Ans. 

    I should be hired because of my excellent communication skills, problem-solving abilities, and customer-centric approach.

    • Excellent communication skills: I have a strong command over multiple languages and can effectively communicate with customers from diverse backgrounds.

    • Problem-solving abilities: I have a knack for identifying and resolving customer issues promptly and efficiently.

    • Customer-centric approach: I priorit...

  • Answered by AI
  • Q2. How will you handle an irritated customer if we will hire you fir the role
  • Ans. 

    I will handle an irritated customer by actively listening to their concerns, empathizing with their frustration, and offering a solution to their problem.

    • Listen attentively to the customer's complaint without interrupting

    • Show empathy and understanding towards their frustration

    • Apologize for any inconvenience caused and take responsibility

    • Offer a solution or alternatives to resolve their issue

    • Ensure the customer is satis...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for VOIZ Customer Care Executive interview:
  • Communication Skills
  • Problem Solving
  • Empathy
  • Fluency
  • English Language
  • English Typing
  • Patience
  • Listening
Interview preparation tips for other job seekers - Don't hesitate to answer Politely answer all the questions believe me the interview is so easy What you should need is just to make a mind set to clear it and the mentors are also very friendly and they never make a feel uncomfortable during interview and also on the job
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. ABOUT YOUR SELF
  • Q2. What is your name
  • Q3. Where are you from
  • Q4. Your last company
  • Q5. What is Your hobbies

Essencea Infoserv Interview FAQs

How many rounds are there in Essencea Infoserv Customer Care Executive interview?
Essencea Infoserv interview process usually has 2 rounds. The most common rounds in the Essencea Infoserv interview process are Resume Shortlist and Technical.
How to prepare for Essencea Infoserv Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Essencea Infoserv. The most common topics and skills that interviewers at Essencea Infoserv expect are BPO Hiring, Bulk Hiring, Recruitment and Sourcing Profiles.
What are the top questions asked in Essencea Infoserv Customer Care Executive interview?

Some of the top questions asked at the Essencea Infoserv Customer Care Executive interview -

  1. Is the porter service is more effectiv...read more
  2. The porter service available for 500 km outstation tra...read more

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Essencea Infoserv Customer Care Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Essencea Infoserv Customer Care Executive Salary
based on 18 salaries
₹1.1 L/yr - ₹2.2 L/yr
38% less than the average Customer Care Executive Salary in India
View more details

Essencea Infoserv Customer Care Executive Reviews and Ratings

based on 19 reviews

1.9/5

Rating in categories

2.0

Skill development

1.8

Work-life balance

1.7

Salary

1.6

Job security

1.7

Company culture

1.6

Promotions

1.6

Work satisfaction

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