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Essencea Infoserv Customer Care Executive Interview Questions and Answers
Essencea Infoserv Customer Care Executive Interview Experiences
3 interviews found
I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Tell me something about your best friend
I applied via Referral and was interviewed in Oct 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Is the porter service is more effective?
- Ans.
It depends on the situation and the needs of the customer.
Porter service can be more effective for customers who need assistance with their luggage or have mobility issues.
However, if the customer values privacy and independence, they may prefer to handle their own luggage.
Ultimately, the effectiveness of the porter service depends on the individual customer's needs and preferences.
- Q2. The porter service available for 500 km outstation travel
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jan 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. They asked me about myself and which languages do I know?
Interview Preparation Tips
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I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Share details of your previous job.
- Q2. What are your salary expectations?
- Q3. Tell me about yourself.
(1 Question)
- Q1. Same question were asked by the operation manager.
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Allset Business Solutions
Anonymous
posted on 10 Jul 2021
I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. General knowledge
- Q2. About your self
- Q3. What's you habbies
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Magus Customer Dialog
Anonymous
posted on 17 May 2021
I applied via Referral and was interviewed before May 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. About my college days
Interview Preparation Tips
I applied via Referral and was interviewed before Feb 2021. There was 1 interview round.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Tell me about yourself.
- Q3. Do you have any experience?
Interview Preparation Tips
Pooja Sharma
(2 Questions)
- Q1. Current working somewhere
- Q2. Dislike and like about your job profile
Comfortable job work from home or office
Interview Preparation Tips
I applied via AmbitionBox and was interviewed in Mar 2022. There was 1 interview round.
(2 Questions)
- Q1. Why should we hire you and what is your qualities which attracts us
- Ans.
I should be hired because of my excellent communication skills, problem-solving abilities, and customer-centric approach.
Excellent communication skills: I have a strong command over multiple languages and can effectively communicate with customers from diverse backgrounds.
Problem-solving abilities: I have a knack for identifying and resolving customer issues promptly and efficiently.
Customer-centric approach: I priorit...
- Q2. How will you handle an irritated customer if we will hire you fir the role
- Ans.
I will handle an irritated customer by actively listening to their concerns, empathizing with their frustration, and offering a solution to their problem.
Listen attentively to the customer's complaint without interrupting
Show empathy and understanding towards their frustration
Apologize for any inconvenience caused and take responsibility
Offer a solution or alternatives to resolve their issue
Ensure the customer is satis...
Interview Preparation Tips
- Communication Skills
- Problem Solving
- Empathy
- Fluency
- English Language
- English Typing
- Patience
- Listening
(5 Questions)
- Q1. ABOUT YOUR SELF
- Q2. What is your name
- Q3. Where are you from
- Q4. Your last company
- Q5. What is Your hobbies
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Essencea Infoserv Customer Care Executive Interview Process
based on 1 interview
Interview experience
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Essencea Infoserv Customer Care Executive Reviews and Ratings
based on 19 reviews
Rating in categories
|
Customer Support Executive
29
salaries
|  ₹1 L/yr - ₹3 L/yr |
|
Customer Service Executive
21
salaries
| ₹1.3 L/yr - ₹2.5 L/yr |
|
Customer Support Associate
20
salaries
| ₹1 L/yr - ₹3.2 L/yr |
|
Customer Care Executive
18
salaries
| ₹1.1 L/yr - ₹2.2 L/yr |
|
Sales Associate
17
salaries
| ₹1.9 L/yr - ₹3.2 L/yr |
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