Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

Essencea Infoserv

Compare button icon Compare button icon Compare
2.6

based on 133 Reviews

Filter interviews by

Essencea Infoserv Customer Support Executive Interview Questions and Answers

Updated 4 Dec 2024

Essencea Infoserv Customer Support Executive Interview Experiences

3 interviews found

Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 4 Dec 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself self
    • Add your answer
  • Q2. Asking some personal questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s good I’m select first round currently I’m working WHF

Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 3 Apr 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Group Discussion 

The training is for 20 days. After training there is a certification round, candidates are selected for certification. The selected one is approved for the job.

Round 2 - Certification test 

(2 Questions)

  • Q1. Certification is nothing unless you understand what the training teaches.
    • Add your answer
  • Q2. Attend the training well
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Attend the training well. Then certification is easy for this company .

Customer Support Executive Interview Questions Asked at Other Companies

asked in Tech Mahindra
Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
View answers (21)
asked in Teleperformance
Q2. If customer is angry how can you make him understand
View answers (33)
asked in Teleperformance
Q3. Customer satisfaction how can you provide.
View answers (12)
asked in Tech Mahindra
Q4. Do you have aadhaar card with phone number linked with it?
View answers (12)
asked in Tech Mahindra
Q5. 1.what is customer support?
View answers (25)
View All

Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 23 Jul 2021

I applied via Naukri.com and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What you know about customer service..
  • Ans. 

    Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

    • Customer service involves actively listening to customers and addressing their concerns

    • It is important to be knowledgeable about the product or service being offered

    • Effective communication and problem-solving skills are essential

    • Providing timely and efficient service can lead to customer satisfaction and lo...

    • Answered by AI
    Add your answer
  • Q3. How long will you work for us ..
    • Add your answer
  • Q4. Previous experience .. what is bpo
    • Add your answer
  • Q5. How to handle an angry customer..
  • Ans. 

    Listen actively, empathize, apologize, offer a solution, and follow up.

    • Stay calm and composed

    • Listen actively and let the customer vent

    • Empathize with the customer's situation

    • Apologize for the inconvenience caused

    • Offer a solution or alternatives to resolve the issue

    • Follow up with the customer to ensure their satisfaction

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself.. Quite easy... Prepare normal basic questions about bpo & customer service.. you can crack easily..

Customer Support Executive Jobs at Essencea Infoserv

View all

Top trending discussions

View All
Interview Tips & Stories
2d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
Got a question about Essencea Infoserv?
Ask anonymously on communities.

Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 16 Mar 2018

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
    • Add your answer
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
    • Add your answer
  • Q3. Salary discussion
    • Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 22 Apr 2021

I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What did you do yesterday?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The intervier is understood me and they was asked me about myself, customer support role and related to any relevant topics

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Group discussion
    • Add your answer
  • Q2. Operational round
    • Add your answer
  • Q3. HR and salary discussion
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 19 Jun 2021

Interview Questionnaire 

1 Question

  • Q1. Self introduction, about our native special and college days etc
    • Add your answer

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 8 Mar 2022

I was interviewed before Mar 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. What are your strengths and weaknesses?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. What is your family background?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, positive and be real

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 14 Sep 2022

I applied via Job Portal

Round 1 - Group Discussion 

Having one Topic , so we need to share our opinions on that topic , The thing is they will only check our speaking level of confidence , not what we are saying

Round 2 - HR 

(2 Questions)

  • Q1. Hr will ask different types of Questions
    • Add your answer
  • Q2. Self introduction. Languages
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - In Tech Mahindra you can easily selected , if you have good communication skills, The thing you need to Take so much stress and pain in Ojt

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image smilingbluebird

posted on 3 Sep 2022

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(8 Questions)

  • Q1. Can you introduce yourself?
    • Add your answer
  • Q2. How do you want to join our organisation?
    • Add your answer
  • Q3. How many years of experience do you have?
    • Add your answer
  • Q4. Tell me about your family.
    • Add your answer
  • Q5. Where are you from and why your place is famous?
    • Add your answer
  • Q6. Tell me about XYZ topics for 2 minutes.
    • Add your answer
  • Q7. Are you flexible on the night shift?
    • Add your answer
  • Q8. Are you ready for a rotational week off?
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary Discussion and expectations.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to be flexible for night shifts and for rotational shifts and you should have good English communication skills.
More about working at Essencea Infoserv

Essencea Infoserv Interview FAQs

How many rounds are there in Essencea Infoserv Customer Support Executive interview?
Essencea Infoserv interview process usually has 2 rounds. The most common rounds in the Essencea Infoserv interview process are Resume Shortlist, Group Discussion and HR.
How to prepare for Essencea Infoserv Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Essencea Infoserv. The most common topics and skills that interviewers at Essencea Infoserv expect are Inbound Calls, inbound voice process, Inbound Process, Bpo Voice and Communication Skills.
What are the top questions asked in Essencea Infoserv Customer Support Executive interview?

Some of the top questions asked at the Essencea Infoserv Customer Support Executive interview -

  1. What you know about customer service...read more
  2. How to handle an angry custome...read more
  3. Certification is nothing unless you understand what the training teach...read more

Tell us how to improve this page.

Essencea Infoserv Interviews By Designations

Interview Questions for Popular Designations

Essencea Infoserv Customer Support Executive Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

Customer Support Executive Interview Questions from Similar Companies

Tech Mahindra Customer Support Executive Interview Questions
3.5
 • 91 Interviews
Wipro Customer Support Executive Interview Questions
3.7
 • 13 Interviews
Accenture Customer Support Executive Interview Questions
3.8
 • 9 Interviews
TCS Customer Support Executive Interview Questions
3.7
 • 6 Interviews
Infosys Customer Support Executive Interview Questions
3.6
 • 5 Interviews
Cognizant Customer Support Executive Interview Questions
3.8
 • 5 Interviews
HRH Next Services Customer Support Executive Interview Questions
3.1
 • 4 Interviews
Mas Callnet Customer Support Executive Interview Questions
3.8
 • 3 Interviews
Capgemini Customer Support Executive Interview Questions
3.7
 • 2 Interviews
LTIMindtree Customer Support Executive Interview Questions
3.8
 • 2 Interviews
View all
Essencea Infoserv Customer Support Executive Salary
based on 29 salaries
₹1 L/yr - ₹3 L/yr
40% less than the average Customer Support Executive Salary in India
View more details

Essencea Infoserv Customer Support Executive Reviews and Ratings

based on 14 reviews

1.9/5

Rating in categories

2.2

Skill development

1.8

Work-life balance

1.8

Salary

1.5

Job security

1.9

Company culture

1.6

Promotions

1.9

Work satisfaction

Explore 14 Reviews and Ratings
Customer Support Executive Jobs at Essencea Infoserv
Customer Support Executive - Gujarati

Ahmedabad

1-3 Yrs

₹ 1.5-2 LPA

Explore more jobs
Essencea Infoserv Salaries in India
Customer Support Executive
29 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Sales Associate
25 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Service Executive
21 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Support Associate
19 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Customer Care Executive
17 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Essencea Infoserv with

TCS

3.7
Compare

Infosys

3.6
Compare

Wipro

3.7
Compare

HCLTech

3.5
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview