Essencea Infoserv Customer Support Associate Interview Questions and Answers

Q1. They will check your communication skill only,they will give you a topic you have to speak out over that topic
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Q2. Normal question they will ask
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Q1. Introduction and experience if any
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Q1. Same questions as round one would be asking more about company? Why BPO or frontizo?
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Q1. Questions similar to round 1 and 2 manager would like to know about your future plans in company and questions regarding stability
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Q1. Listening and speaking test where you hear certain words or sentences of which you can reply or repeat according to the question. So listen carefully each and every questions
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Q1. Previous job experience and details
Ans. 
I have over three years of experience in customer service, focusing on resolving issues and enhancing customer satisfaction.
• Worked at XYZ Corp as a Customer Service Representative, handling over 50 calls daily.

• Implemented a new ticketing system that reduced response time by 30%.

• Trained new hires on customer interaction best practices, improving team performance.

• Received 'Employee of the Month' for exceptional customer
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Q1. Why should we hire you?
Ans. 
I bring a unique blend of skills, experience, and passion for customer service that aligns perfectly with your company's values.
• Proven track record in customer service: In my previous role, I consistently achieved a 95% customer satisfaction rating.

• Strong communication skills: I effectively resolved customer issues by actively listening and providing clear solutions.

• Adaptability: I thrive in fast-paced environments, qu...read more
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Questions about tge job role

Q1. Situations related to the job role
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Q1. Situatiion related to the job role
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Why are you looking for a change?
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Q6. Where do you see yourself in 5 years?
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Q7. What are your strengths and weaknesses?
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Q8. Tell me about yourself.
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Q9. Well, I am Vishal, I have completed my diploma in computers.
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Interview for communication skill body language etc

Q1. Why you are doing this job
Ans. I replied that I want to take th
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Q1. Baisc intoducation and about exprince
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Q2. Normal testing about you knowladge and paitent ..
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Q1. Why you want to work in customer support. Tell me about your self in English and Hindi.
Ans. 
I want to work in customer support because I enjoy helping people and solving problems.
• I have excellent communication skills and enjoy interacting with people.

• I am patient and empathetic, which helps me understand and address customer concerns.

• I am a good problem solver and enjoy finding solutions to challenges.

• I have previous experience in customer service roles and have received positive feedback from customers.

• I bel...read more
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Q2. Tell your thoughts about women empowerment and child labor.
Ans. 
Women empowerment and child labor are important social issues that require attention and action.
• Women empowerment is the process of empowering women to participate fully in economic, social, and political spheres.

• It involves providing equal opportunities, rights, and resources to women, enabling them to make independent decisions and have control over their lives.

• Empowered women can contribute to the development of soc...read more
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