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Frontizo Business Services
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Frontizo Business Services Customer Care Executive Interview Questions and Answers
Frontizo Business Services Customer Care Executive Interview Experiences
3 interviews found
Obed James
Selected
I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 5 interview rounds.
(1 Question)
- Q1. Introduction and experience if any
(1 Question)
- Q1. Same questions as round one would be asking more about company? Why BPO or frontizo?
(1 Question)
- Q1. Questions similar to round 1 and 2 manager would like to know about your future plans in company and questions regarding stability
(1 Question)
- Q1. Listening and speaking test where you hear certain words or sentences of which you can reply or repeat according to the question. So listen carefully each and every questions
Interview Preparation Tips
Anonymous
Selected
I was interviewed before Mar 2024.
(1 Question)
- Q1. Previous job experience and details
- Ans.
I have over three years of experience in customer service, focusing on resolving issues and enhancing customer satisfaction.
Worked at XYZ Corp as a Customer Service Representative, handling over 50 calls daily.
Implemented a new ticketing system that reduced response time by 30%.
Trained new hires on customer interaction best practices, improving team performance.
Received 'Employee of the Month' for exceptional customer
(1 Question)
- Q1. Why should we hire you?
- Ans.
I bring a unique blend of skills, experience, and passion for customer service that aligns perfectly with your company's values.
Proven track record in customer service: In my previous role, I consistently achieved a 95% customer satisfaction rating.
Strong communication skills: I effectively resolved customer issues by actively listening and providing clear solutions.
Adaptability: I thrive in fast-paced environments, qu...
I applied via Recruitment Consulltant and was interviewed in Sep 2021. There were 2 interview rounds.
(9 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why should we hire you?
- Q5. Why are you looking for a change?
- Q6. Where do you see yourself in 5 years?
- Q7. What are your strengths and weaknesses?
- Q8. Tell me about yourself.
- Q9. Well, I am Vishal, I have completed my diploma in computers.
Interview Preparation Tips
reflect on your experience
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Interview questions from similar companies
I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Short introduction
- Q2. What do you mean by customer service
- Ans.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer queries and concerns
It includes providing product information and resolving complaints
Good customer service can lead to customer loyalty and positive word-of-mouth
Examples include answering phone calls, responding to emails, and providing live chat support
- Q3. Scenario based questions
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself.
- Q2. What is your family background?
- Q3. Share details of your previous job.
Interview Preparation Tips
- Customer Service
I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction about the process
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
7 Questions
- Q1. (1)what is sales?
- Ans.
Sales is the process of selling products or services to customers in exchange for money.
Sales involves identifying potential customers and their needs
It also involves promoting and demonstrating the benefits of the product or service
Closing the sale by convincing the customer to make a purchase
Following up with customers to ensure satisfaction and encourage repeat business
Examples include selling cars, insurance polici
- Q2. (2) what is E-commerce?
- Ans.
E-commerce refers to buying and selling of goods and services online.
E-commerce involves online transactions through websites or mobile apps.
It eliminates the need for physical stores and allows businesses to reach a wider audience.
Examples include Amazon, eBay, and Alibaba.
E-commerce has grown rapidly in recent years due to the convenience it offers to customers.
- Q3. (3) what is the advantages and disadvantages of online shopping?
- Q4. (4) what is online shopping?
- Ans.
Online shopping is the process of buying goods or services over the internet.
Online shopping allows customers to browse and purchase products from the comfort of their own homes.
Customers can compare prices and read reviews before making a purchase.
Popular online shopping websites include Amazon, eBay, and Walmart.
Online shopping has become increasingly popular due to its convenience and accessibility.
Payment methods f...
- Q5. (5) Tell us some name of e-commerce site.
- Ans.
E-commerce sites are online platforms where you can buy and sell products and services.
Amazon - one of the largest e-commerce sites in the world
eBay - an online auction and shopping website
Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services
Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...
- Q6. (6) Tell us about yourself?
- Q7. (7) what is your strength and weekends?
Interview Preparation Tips
Skills evaluated in this interview
I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.
Typing test
(2 Questions)
- Q1. What is your family background?
- Q2. Tell me about yourself.
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.
Typing test
(1 Question)
- Q1. Ss hiukd be more careful
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.
Typing test
(1 Question)
- Q1. Self introduction about introduction
Interview Preparation Tips
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Frontizo Business Services Customer Care Executive Interview Process
based on 2 interviews
Interview experience
Customer Care Executive Interview Questions from Similar Companies
Frontizo Business Services Customer Care Executive Reviews and Ratings
based on 10 reviews
Rating in categories
|
Customer Service Associate
64
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Care Executive
41
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
38
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Team Manager
25
salaries
| ₹0 L/yr - ₹0 L/yr |
|
C.S.A
21
salaries
| ₹0 L/yr - ₹0 L/yr |
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