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Frontizo Business Services
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Frontizo Business Services Customer Care Executive Interview Questions and Answers
Frontizo Business Services Customer Care Executive Interview Experiences
3 interviews found
Obed James
Selected
I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 5 interview rounds.
(1 Question)
- Q1. Introduction and experience if any
(1 Question)
- Q1. Same questions as round one would be asking more about company? Why BPO or frontizo?
(1 Question)
- Q1. Questions similar to round 1 and 2 manager would like to know about your future plans in company and questions regarding stability
(1 Question)
- Q1. Listening and speaking test where you hear certain words or sentences of which you can reply or repeat according to the question. So listen carefully each and every questions
Interview Preparation Tips
Selected
I appeared for an interview before Mar 2024.
(1 Question)
- Q1. Previous job experience and details
- Ans.
I have over three years of experience in customer service, focusing on resolving issues and enhancing customer satisfaction.
Worked at XYZ Corp as a Customer Service Representative, handling over 50 calls daily.
Implemented a new ticketing system that reduced response time by 30%.
Trained new hires on customer interaction best practices, improving team performance.
Received 'Employee of the Month' for exceptional customer
(1 Question)
- Q1. Why should we hire you?
- Ans.
I bring a unique blend of skills, experience, and passion for customer service that aligns perfectly with your company's values.
Proven track record in customer service: In my previous role, I consistently achieved a 95% customer satisfaction rating.
Strong communication skills: I effectively resolved customer issues by actively listening and providing clear solutions.
Adaptability: I thrive in fast-paced environments, qu...
I applied via Recruitment Consulltant and was interviewed in Sep 2021. There were 2 interview rounds.
(9 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why should we hire you?
- Q5. Why are you looking for a change?
- Q6. Where do you see yourself in 5 years?
- Q7. What are your strengths and weaknesses?
- Q8. Tell me about yourself.
- Q9. Well, I am Vishal, I have completed my diploma in computers.
Interview Preparation Tips
reflect on your experience
Interview questions from similar companies
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Anonymous
posted on 28 Apr 2023
Selected
I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Ne confident and good communication skills
- Q2. Tell about the previous company
- Ans.
I worked at XYZ Company, a leading telecommunications company.
XYZ Company is known for its excellent customer service and innovative products.
I was responsible for handling customer inquiries and resolving issues.
I received positive feedback from customers for my prompt and efficient assistance.
I also collaborated with other departments to ensure smooth operations and customer satisfaction.
For example, I worked closely...
I applied via AmbitionBox and was interviewed in Mar 2022. There was 1 interview round.
(2 Questions)
- Q1. Why should we hire you and what is your qualities which attracts us
- Ans.
I should be hired because of my excellent communication skills, problem-solving abilities, and customer-centric approach.
Excellent communication skills: I have a strong command over multiple languages and can effectively communicate with customers from diverse backgrounds.
Problem-solving abilities: I have a knack for identifying and resolving customer issues promptly and efficiently.
Customer-centric approach: I priorit...
- Q2. How will you handle an irritated customer if we will hire you fir the role
- Ans.
I will handle an irritated customer by actively listening to their concerns, empathizing with their frustration, and offering a solution to their problem.
Listen attentively to the customer's complaint without interrupting
Show empathy and understanding towards their frustration
Apologize for any inconvenience caused and take responsibility
Offer a solution or alternatives to resolve their issue
Ensure the customer is satis...
Interview Preparation Tips
- Communication Skills
- Problem Solving
- Empathy
- Fluency
- English Language
- English Typing
- Patience
- Listening
I applied via Apna Jobs and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Self introduction
- Q2. Why you want to join cogent hub?
Interview Preparation Tips
I applied via Referral and was interviewed before Feb 2021. There was 1 interview round.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Tell me about yourself.
- Q3. Do you have any experience?
Interview Preparation Tips
Md Salim
I applied via Indeed and was interviewed in Sep 2023. There were 4 interview rounds.
The test was easy to clear as it only contained logical questions.
(1 Question)
- Q1. The first round was good. You may feel like you have got the job. And way they will speak you'll agree to everything.
(1 Question)
- Q1. They asked me about my previous experiences and what kind of job I was doing. They are not providing drops in Howrah as if it is out of West Bengal or too far beyond their reach. Even if you agree to bring...
Interview Preparation Tips
(1 Question)
- Q1. Why are you want to join bpo sector ?
(1 Question)
- Q1. Salary discussion
(5 Questions)
- Q1. ABOUT YOUR SELF
- Q2. What is your name
- Q3. Where are you from
- Q4. Your last company
- Q5. What is Your hobbies
Frontizo Business Services Interview FAQs
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Frontizo Business Services Customer Care Executive Interview Process
based on 2 interviews
Interview experience
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Frontizo Business Services Customer Care Executive Reviews and Ratings
based on 10 reviews
Rating in categories
|
Customer Service Associate
65
salaries
|  ₹1.2 L/yr - ₹5 L/yr |
|
Customer Care Executive
43
salaries
| ₹1.1 L/yr - ₹3.6 L/yr |
|
Customer Service Executive
37
salaries
| ₹1.5 L/yr - ₹4.5 L/yr |
|
Team Manager
25
salaries
| ₹8.3 L/yr - ₹11.6 L/yr |
|
C.S.A
21
salaries
| ₹1.5 L/yr - ₹3.6 L/yr |
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