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Frontizo Business Services Customer Care Executive Interview Questions and Answers

Updated 6 Mar 2025

Frontizo Business Services Customer Care Executive Interview Experiences

3 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction and experience if any
Round 3 - Behavioral 

(1 Question)

  • Q1. Same questions as round one would be asking more about company? Why BPO or frontizo?
Round 4 - Technical 

(1 Question)

  • Q1. Questions similar to round 1 and 2 manager would like to know about your future plans in company and questions regarding stability
Round 5 - Versant 

(1 Question)

  • Q1. Listening and speaking test where you hear certain words or sentences of which you can reply or repeat according to the question. So listen carefully each and every questions

Interview Preparation Tips

Interview preparation tips for other job seekers - They just want to know about your fluency and confidence in English. Just prepare about yourself and about company?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Mar 2024.

Round 1 - HR 

(1 Question)

  • Q1. Previous job experience and details
  • Ans. 

    I have over three years of experience in customer service, focusing on resolving issues and enhancing customer satisfaction.

    • Worked at XYZ Corp as a Customer Service Representative, handling over 50 calls daily.

    • Implemented a new ticketing system that reduced response time by 30%.

    • Trained new hires on customer interaction best practices, improving team performance.

    • Received 'Employee of the Month' for exceptional customer

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Why should we hire you?
  • Ans. 

    I bring a unique blend of skills, experience, and passion for customer service that aligns perfectly with your company's values.

    • Proven track record in customer service: In my previous role, I consistently achieved a 95% customer satisfaction rating.

    • Strong communication skills: I effectively resolved customer issues by actively listening and providing clear solutions.

    • Adaptability: I thrive in fast-paced environments, qu...

  • Answered by AI

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

I applied via Recruitment Consulltant and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(9 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. Where do you see yourself in 5 years?
  • Q7. What are your strengths and weaknesses?
  • Q8. Tell me about yourself.
  • Q9. Well, I am Vishal, I have completed my diploma in computers.

Interview Preparation Tips

Interview preparation tips for other job seekers - meet your coworkers, set goals and learn so many things from this organization and be professional...stay organized
reflect on your experience

Interview questions from similar companies

I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Short introduction
  • Q2. What do you mean by customer service
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer queries and concerns

    • It includes providing product information and resolving complaints

    • Good customer service can lead to customer loyalty and positive word-of-mouth

    • Examples include answering phone calls, responding to emails, and providing live chat support

  • Answered by AI
  • Q3. Scenario based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not hesitate, be confident

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is your family background?
  • Q3. Share details of your previous job.

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction about the process

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be careful with with interview

I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. (1)what is sales?
  • Ans. 

    Sales is the process of selling products or services to customers in exchange for money.

    • Sales involves identifying potential customers and their needs

    • It also involves promoting and demonstrating the benefits of the product or service

    • Closing the sale by convincing the customer to make a purchase

    • Following up with customers to ensure satisfaction and encourage repeat business

    • Examples include selling cars, insurance polici

  • Answered by AI
  • Q2. (2) what is E-commerce?
  • Ans. 

    E-commerce refers to buying and selling of goods and services online.

    • E-commerce involves online transactions through websites or mobile apps.

    • It eliminates the need for physical stores and allows businesses to reach a wider audience.

    • Examples include Amazon, eBay, and Alibaba.

    • E-commerce has grown rapidly in recent years due to the convenience it offers to customers.

  • Answered by AI
  • Q3. (3) what is the advantages and disadvantages of online shopping?
  • Q4. (4) what is online shopping?
  • Ans. 

    Online shopping is the process of buying goods or services over the internet.

    • Online shopping allows customers to browse and purchase products from the comfort of their own homes.

    • Customers can compare prices and read reviews before making a purchase.

    • Popular online shopping websites include Amazon, eBay, and Walmart.

    • Online shopping has become increasingly popular due to its convenience and accessibility.

    • Payment methods f...

  • Answered by AI
  • Q5. (5) Tell us some name of e-commerce site.
  • Ans. 

    E-commerce sites are online platforms where you can buy and sell products and services.

    • Amazon - one of the largest e-commerce sites in the world

    • eBay - an online auction and shopping website

    • Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services

    • Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...

  • Answered by AI
  • Q6. (6) Tell us about yourself?
  • Q7. (7) what is your strength and weekends?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be positive.

Skills evaluated in this interview

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Typing test

Round 2 - HR 

(2 Questions)

  • Q1. What is your family background?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be prepared for more thing's

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Typing test

Round 2 - HR 

(1 Question)

  • Q1. Ss hiukd be more careful

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be more careful about the work and while giving the interview ....

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Typing test

Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction about introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - It was simple round.Where everyone can crack the done the interview easyly

Frontizo Business Services Interview FAQs

How many rounds are there in Frontizo Business Services Customer Care Executive interview?
Frontizo Business Services interview process usually has 3 rounds. The most common rounds in the Frontizo Business Services interview process are HR, Resume Shortlist and One-on-one Round.
What are the top questions asked in Frontizo Business Services Customer Care Executive interview?

Some of the top questions asked at the Frontizo Business Services Customer Care Executive interview -

  1. Listening and speaking test where you hear certain words or sentences of which ...read more
  2. well, I am Vishal, I have completed my diploma in compute...read more

Tell us how to improve this page.

Frontizo Business Services Customer Care Executive Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more
Frontizo Business Services Customer Care Executive Salary
based on 41 salaries
₹1.1 L/yr - ₹3.6 L/yr
8% more than the average Customer Care Executive Salary in India
View more details

Frontizo Business Services Customer Care Executive Reviews and Ratings

based on 10 reviews

3.5/5

Rating in categories

3.5

Skill development

3.4

Work-life balance

3.4

Salary

3.4

Job security

3.4

Company culture

3.3

Promotions

3.4

Work satisfaction

Explore 10 Reviews and Ratings
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