Essencea Infoserv Customer Service Associate Interview Questions and Answers

BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.

• BPO companies offer services such as customer support, technical support, sales, and back-office operations.

• Outsourcing to BPO companies can help businesses save costs and focus on core activities.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO...read more

I will speak about the importance of customer service in building brand loyalty.

• Customer service plays a crucial role in retaining customers and building brand loyalty.

• Providing excellent customer service can lead to positive word-of-mouth recommendations.

• Personalized interactions and timely responses are key components of good customer service.

• Brands that prioritize customer service often have higher customer satisfac...read more

Yes, I have a laptop with a broadband connection.

• Yes, I have a laptop with a broadband connection for remote work.

• I use my laptop and broadband connection for online communication and research.

• Having a reliable laptop and broadband connection is essential for providing efficient customer service.