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Essencea Infoserv

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2.5

based on 117 Reviews

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Essencea Infoserv Customer Service Associate Interview Questions and Answers

Updated 26 Oct 2024

Essencea Infoserv Customer Service Associate Interview Experiences

2 interviews found

Customer Service Associate Interview Questions & Answers

user image Abhik Nath

posted on 26 Oct 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Speak any topic in English for 2 min
  • Ans. 

    I will speak about the importance of customer service in building brand loyalty.

    • Customer service plays a crucial role in retaining customers and building brand loyalty.

    • Providing excellent customer service can lead to positive word-of-mouth recommendations.

    • Personalized interactions and timely responses are key components of good customer service.

    • Brands that prioritize customer service often have higher customer satisfac...

    • Answered by AI
    Add your answer
  • Q3. Marital Status Qns
    • Add your answer
  • Q4. Rotational shift and Rotational Week related Qns Interested or not
    • Add your answer
  • Q5. Do you have laptop/Desktop and Broadband Connection
  • Ans. 

    Yes, I have a laptop with a broadband connection.

    • Yes, I have a laptop with a broadband connection for remote work.

    • I use my laptop and broadband connection for online communication and research.

    • Having a reliable laptop and broadband connection is essential for providing efficient customer service.

    • Answered by AI
    View 3 more amswers

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview Process is - Telephonic Round.

Customer Service Associate Interview Questions & Answers

user image DAYANAND MANDAL

posted on 26 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself ?
    • Add your answer
  • Q2. What do you know about BPO?
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.

    • BPO companies offer services such as customer support, technical support, sales, and back-office operations.

    • Outsourcing to BPO companies can help businesses save costs and focus on core activities.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples of BPO...

    • Answered by AI
    Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. What is your highest qualification and skills?
    • Add your answer
  • Q2. Tell me about the role of Customer support executive?
    • Add your answer

Top trending discussions

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Interview Tips & Stories
1d
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
Got a question about Essencea Infoserv?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Frontizo Business Services user image Anonymous

posted on 20 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Monster and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Assignment 

Questions about tge job role

Round 2 - One-on-one 

(1 Question)

  • Q1. Situations related to the job role
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Situatiion related to the job role
    • Add your answer

Customer Service Associate Interview Questions & Answers

HRH Next Services user image Anonymous

posted on 11 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self introduction
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice

Customer Service Associate Interview Questions & Answers

Frontizo Business Services user image Anonymous

posted on 7 Nov 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Baisc intoducation and about exprince
    • Add your answer
  • Q2. Normal testing about you knowladge and paitent ..
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be confidant due interview be honest

Customer Service Associate Interview Questions & Answers

HRH Next Services user image Anonymous

posted on 31 Jan 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

They will give a paragraph we need to type within 120sec of time and we need understand the para and we should describe in our own words and finally there are some 10-15 fill the blanks which are difficult to answer them

Round 3 - HR 

(4 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and customer-focused individual with strong communication skills and a passion for providing excellent service.

    • I have experience working in customer service roles, where I have honed my problem-solving and conflict resolution skills.

    • I am adept at handling difficult customers and ensuring their needs are met.

    • I am a good listener and can effectively communicate with customers to understand their concerns...

    • Answered by AI
    View 1 more amswer
  • Q2. Why should we hire you
  • Ans. 

    I have excellent communication skills, a strong customer service background, and a passion for helping others.

    • I have a proven track record of providing exceptional customer service in my previous roles.

    • I am a good listener and can effectively understand and address customer needs.

    • I am highly empathetic and can handle difficult situations with patience and professionalism.

    • I am a quick learner and can adapt to new system...

    • Answered by AI
    View 1 more amswer
  • Q3. If we hire your friend instead of you then how do you feel?
  • Ans. 

    I would feel disappointed but I would understand that the decision was based on the qualifications and fit for the role.

    • I would feel disappointed but I would not let it affect my professionalism or commitment to the job.

    • I would focus on my own skills and strengths and continue to strive for excellence in my work.

    • I would be supportive of my friend and congratulate them on their success.

    • I would use the opportunity to lea...

    • Answered by AI
    View 1 more amswer
  • Q4. Any questions from your end.
  • Ans. Sir/ mam what qualities you prefer most while hiring??
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - *Maintain discipline
*Behaviour
*Language you spoke
*Be strong and loyal to the work
*Confidence should look in your face before the answering the panel questions
*Maintain Body posture
*Keep Smiling where it needs.

Customer Service Associate Interview Questions & Answers

Frontizo Business Services user image Anonymous

posted on 5 Apr 2022

I applied via Walk-in and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. They will check your communication skill only,they will give you a topic you have to speak out over that topic
    • Add your answer
  • Q2. Normal question they will ask
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They will assist you friendly ,

Customer Service Associate Interview Questions & Answers

HRH Next Services user image Anonymous

posted on 4 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I was interviewed before Sep 2022.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Slef introduction why you are interested in this job
    • Add your answer
  • Q2. Are you flexible for rotational shifts
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident don't fear be humble honest and crack your interview with your communication skills

Customer Service Associate Interview Questions & Answers

Frontizo Business Services user image Anonymous

posted on 26 Dec 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Interview for communication skill body language etc

Round 3 - HR 

(1 Question)

  • Q1. Why you are doing this job
  • Ans. I replied that I want to take th
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You can trust on the organisation.

Customer Service Associate Interview Questions & Answers

HRH Next Services user image Anonymous

posted on 6 May 2021

Interview Questionnaire 

2 Questions

  • Q1. Any questions to check your communication will be thrown at you
    • Add your answer
  • Q2. Be confident while answering
    • Add your answer
More about working at Essencea Infoserv

Essencea Infoserv Interview FAQs

How many rounds are there in Essencea Infoserv Customer Service Associate interview?
Essencea Infoserv interview process usually has 2 rounds. The most common rounds in the Essencea Infoserv interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Essencea Infoserv Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Essencea Infoserv. The most common topics and skills that interviewers at Essencea Infoserv expect are Inbound Calls, Hindi, Bpo Voice, Customer Relationship and Customer Service.
What are the top questions asked in Essencea Infoserv Customer Service Associate interview?

Some of the top questions asked at the Essencea Infoserv Customer Service Associate interview -

  1. Do you have laptop/Desktop and Broadband Connect...read more
  2. What do you know about B...read more
  3. speak any topic in English for 2 ...read more

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Essencea Infoserv Customer Service Associate Salary
based on 7 salaries
₹1.2 L/yr - ₹2 L/yr
48% less than the average Customer Service Associate Salary in India
View more details

Essencea Infoserv Customer Service Associate Reviews and Ratings

based on 7 reviews

2.0/5

Rating in categories

3.3

Skill development

2.0

Work-Life balance

2.0

Salary & Benefits

2.4

Job Security

2.4

Company culture

1.7

Promotions/Appraisal

2.0

Work Satisfaction

Explore 7 Reviews and Ratings
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