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Essencea Infoserv

Compare

2.5

based on 123 Reviews

Filter reviews by

Essencea Infoserv Customer Support Associate Reviews

based on 11 reviews

Updated 3 Jan, 2025

Overall Rating

3.2/5

How AmbitionBox ratings work?

Category Ratings

3.2

Skill development

3.2

Company culture

3.1

Work-Life balance

3.0

Job Security

2.8

Promotions/Appraisal

2.8

Salary & Benefits

2.6

Work Satisfaction

11 reviews found

Sort by: Popular

Customer Support Associate in Warangal (working remotely)

Full Time

Customer Success, Service & Operations - Other Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 01 Oct 2024

Likes

Average work life balance .

Dislikes

Salary hike

Customer Support Associate (working remotely)

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 15 Nov 2024

Likes

Nothing

Dislikes

They say it's rotational shift but they don't follow it. Monthly one leave is there but they don't give if you take the leave they hold the salary. They force to do OT otherwise threat you they will not help further concerns.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Customer Support Associate in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 11 Aug 2023

Likes

Work from home

Dislikes

Staff not supporting.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Associate (working remotely)

Full Time

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 03 Jan 2025

Likes

I have worked in this company in porter and my experience is very bad,i was like I'm going to die then I quit

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Associate (working remotely)

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 02 Dec 2024

Likes

I really liked Essence's work environment

Dislikes

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Support Associate (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

4.0

Work-Life Balance

posted on 09 Nov 2024

Likes

Staff is so supported and very friendly with employee's

Dislikes

Work hard salary low

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Support Associate in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 18 Jan 2021

Likes

worrest

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Essencea Infoserv.

Customer Support Associate (working remotely)

Full Time

Customer support associate Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

3.0

Job Security

1.0

Work-Life Balance

posted on 25 Dec 2022

Likes

Nothing except from this company

Dislikes

Everything i dislike in company

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Support Associate (working remotely)

Full Time

Customer support associate Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 03 Sep 2022

Likes

It's good company no target but we have to solve customer queries

Dislikes

Work pressure

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate (working remotely)

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 26 Jul 2023

Likes

Everything,no politics

Dislikes

Everything, no work culture

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Support Associate (working remotely)

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 11 Aug 2022

Likes

Good working

Dislikes

I would like to work in your company but on night shift working i don't like it.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

I recently graduated in 2024 with a Bachelor of Engineering degree in Computer Science and Engineering. I have secured a job as a Business Analyst at an eCommerce brand with a salary package of 4.5 LPA. Considering I graduated from a tier 3 college and got the job off-campus, is this a good package? What should I focus on next: skill development or switching skills? If I choose to skill up, how should I go about it? Should I join a course or pursue certifications? Additionally, I am curious about pursuing further studies—should I opt for an M.Tech or an MBA?

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Essencea Infoserv Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 Essencea Infoserv reviews submitted by Essencea Infoserv employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Essencea Infoserv is the right company for you. 74% o...Read more

Home >
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Essencea Infoserv Reviews >
Essencea Infoserv Customer Support Associate Reviews

Gender Based Ratings for Essencea Infoserv Customer Support Associate

based on 11 reviews

Rated 2.6 for Job Security and 2.6 for Skill Development

Rated 3.4 for Company Culture and 3.4 for Skill Development

Working Days for Essencea Infoserv Customer Support Associate

based on 11 reviews

Rotational Shift

74%

Monday to Friday

13%

Other

13%

Work Timings for Essencea Infoserv Customer Support Associate

based on 11 reviews

Flexible timing

Strict (2pm - 12.30am)

Strict (10am - 7pm)

50%

17%

16% employees reported other strict timings

Shift Timings for Essencea Infoserv Customer Support Associate

based on 11 reviews

Day shift

Night shift

67%

33%

Business Travel for Essencea Infoserv Customer Support Associate

based on 11 reviews

No travel

100%

Essencea Infoserv Customer Support Associate Salary

based on 18 salaries

₹1.3 L/yr - ₹2.4 L/yr

45% less than the average Customer Support Associate Salary in India

View more details

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