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Essencea Infoserv

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2.5

based on 117 Reviews

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Essencea Infoserv Customer Care Executive Interview Questions and Answers

Updated 26 Oct 2023

Essencea Infoserv Customer Care Executive Interview Experiences

3 interviews found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 2 Nov 2021

I applied via Referral and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Is the porter service is more effective?
  • Ans. 

    It depends on the situation and the needs of the customer.

    • Porter service can be more effective for customers who need assistance with their luggage or have mobility issues.

    • However, if the customer values privacy and independence, they may prefer to handle their own luggage.

    • Ultimately, the effectiveness of the porter service depends on the individual customer's needs and preferences.

    • Answered by AI
    Add your answer
  • Q2. The porter service available for 500 km outstation travel
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Not bad service provides by porter and not even pay the insensitive to its employees

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 26 Oct 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Tell me something about your best friend
    • Add your answer

Customer Care Executive Interview Questions & Answers

user image Asmat Begam

posted on 30 Dec 2021

I applied via Naukri.com and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. They asked me about myself and which languages do I know?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident enough to give answers they are very helpful and kind!

Top trending discussions

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Interview Tips & Stories
1d
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
Got a question about Essencea Infoserv?
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

HRH Next Services user image Medha Bhat

posted on 21 Nov 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Bref about home town or Bangalore
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice plz donot go to these company these is two torcher company plz guys donot go

Customer Care Executive Interview Questions & Answers

Mas Callnet user image Anonymous

posted on 25 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. ABOUT YOUR SELF
    • Add your answer
  • Q2. What is your name
    • Add your answer
  • Q3. Where are you from
    • Add your answer
  • Q4. Your last company
    • Add your answer
  • Q5. What is Your hobbies
    • Add your answer

Customer Care Executive Interview Questions & Answers

Cogenthub user image Md Salim

posted on 10 Oct 2023

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Indeed and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

The test was easy to clear as it only contained logical questions.

Round 3 - One-on-one 

(1 Question)

  • Q1. The first round was good. You may feel like you have got the job. And way they will speak you'll agree to everything.
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. They asked me about my previous experiences and what kind of job I was doing. They are not providing drops in Howrah as if it is out of West Bengal or too far beyond their reach. Even if you agree to bring...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - PLEASE FOR GOD"S SAKE DO NOT GO FOR INTERVIEW IN COGENTHUB.

Customer Care Executive Interview Questions & Answers

Frontizo Business Services user image Obed James

posted on 17 May 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction and experience if any
    • Add your answer
Round 3 - Behavioral 

(1 Question)

  • Q1. Same questions as round one would be asking more about company? Why BPO or frontizo?
    • Add your answer
Round 4 - Technical 

(1 Question)

  • Q1. Questions similar to round 1 and 2 manager would like to know about your future plans in company and questions regarding stability
    • Add your answer
Round 5 - Versant 

(1 Question)

  • Q1. Listening and speaking test where you hear certain words or sentences of which you can reply or repeat according to the question. So listen carefully each and every questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They just want to know about your fluency and confidence in English. Just prepare about yourself and about company?

Customer Care Executive Interview Questions & Answers

Data Entry user image Pooja Sharma

posted on 13 Jul 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Current working somewhere
    • Add your answer
  • Q2. Dislike and like about your job profile
    • Add your answer
Round 3 - Aptitude Test 

Comfortable job work from home or office

Interview Preparation Tips

Interview preparation tips for other job seekers - Be realistic,and confident

Customer Care Executive Interview Questions & Answers

Magus Customer Dialog user image Anonymous

posted on 28 Apr 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Ne confident and good communication skills
    • Add your answer
  • Q2. Tell about the previous company
  • Ans. 

    I worked at XYZ Company, a leading telecommunications company.

    • XYZ Company is known for its excellent customer service and innovative products.

    • I was responsible for handling customer inquiries and resolving issues.

    • I received positive feedback from customers for my prompt and efficient assistance.

    • I also collaborated with other departments to ensure smooth operations and customer satisfaction.

    • For example, I worked closely...

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

VXI Global Solutions user image Anonymous

posted on 8 Oct 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Need to discuss any topic for 2 min
    • Add your answer
Round 3 - Typing Test 

(1 Question)

  • Q1. Must have typing speed
    • Add your answer
More about working at Essencea Infoserv

Essencea Infoserv Interview FAQs

How many rounds are there in Essencea Infoserv Customer Care Executive interview?
Essencea Infoserv interview process usually has 2 rounds. The most common rounds in the Essencea Infoserv interview process are Resume Shortlist and Technical.
How to prepare for Essencea Infoserv Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Essencea Infoserv. The most common topics and skills that interviewers at Essencea Infoserv expect are BPO Hiring, Bulk Hiring, Recruitment and Sourcing Profiles.
What are the top questions asked in Essencea Infoserv Customer Care Executive interview?

Some of the top questions asked at the Essencea Infoserv Customer Care Executive interview -

  1. Is the porter service is more effectiv...read more
  2. The porter service available for 500 km outstation tra...read more

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Essencea Infoserv Interviews By Designations

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People are getting interviews through

based on 3 Essencea Infoserv interviews
Job Portal
Referral
67%
33%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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Essencea Infoserv Customer Care Executive Salary
based on 19 salaries
₹1.1 L/yr - ₹2.1 L/yr
38% less than the average Customer Care Executive Salary in India
View more details

Essencea Infoserv Customer Care Executive Reviews and Ratings

based on 13 reviews

2.0/5

Rating in categories

2.0

Skill development

2.0

Work-Life balance

1.7

Salary & Benefits

1.7

Job Security

1.7

Company culture

1.6

Promotions/Appraisal

1.7

Work Satisfaction

Explore 13 Reviews and Ratings
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