Data Entry Customer Care Executive Interview Questions and Answers

Q1. The very first question is same for all about yourself Second one they want to check communication so they asked questions like how you spend ur last day abhiut experience.thats it
Add your answer

Most probably they give you typing test if you clear then may be versant .

Q1. This is main round or we can say it is a client or technical round . In this they firstly start with intro then ask about job role , ask about your experience and give a topic to speak for 2 min.
Add your answer

Q1. Language known technical
Add your answer

Q1. Tell about your self
Add your answer

Q1. Tell about your self
Add your answer

General English ,computer basic reasoning

Q1. From Resume , tell something about your self
Add your answer
Q2. Subject questions
Add your answer

Q1. Why should we hire you and what is your qualities which attracts us
Ans. 
I should be hired because of my excellent communication skills, problem-solving abilities, and customer-centric approach.
• Excellent communication skills: I have a strong command over multiple languages and can effectively communicate with customers from diverse backgrounds.

• Problem-solving abilities: I have a knack for identifying and resolving customer issues promptly and efficiently.

• Customer-centric approach: I priorit...read more
Answered by AI
Add your answer
Q2. How will you handle an irritated customer if we will hire you fir the role
Ans. 
I will handle an irritated customer by actively listening to their concerns, empathizing with their frustration, and offering a solution to their problem.
• Listen attentively to the customer's complaint without interrupting

• Show empathy and understanding towards their frustration

• Apologize for any inconvenience caused and take responsibility

• Offer a solution or alternatives to resolve their issue

• Ensure the customer is satis...read more
Answered by AI
Add your answer

Customer satisfaction is most important

Q1. How to handle the customer anger
Ans. 
Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
• Stay calm and composed to de-escalate the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the customer's issue

• Follow up with the custo
Answered by AI
View 1 more answer

I had to do a assignment in which i had to make a video towards the explaining the company product

Q1. I had to talk to hr and they asked me about myself why I like to work in bpo and why did I choose these profession. And how to talk to irritate customer
Add your answer
Q2. Why did i choose this profession
Add your answer
Q3. Because bpo makes my communication skills better
Add your answer
Q4. Why do you choose bpo
Add your answer