Conneqt Business Solutions Interview Questions, Process, and Tips

Q1. Requirements elicitation, stakeholders management, team management
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A case study is requested concerning the search function of an e-commerce business.

Q1. Tell me something about yourself
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I excel in communication and problem-solving skills

• I am known for my ability to remain calm and patient in challenging situations

• I strive to provide excellent service and exceed customer expectations

• I am a team player and enjoy collaborating with colleagues to achieve goal
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Q2. Family background
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Q1. Work experience
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Q2. Last drone salary
Ans. 
My last drone salary was $50,000 per year.
• My last drone salary was $50,000 per year

• I received a salary of $50,000 annually for my work with drones

• My previous salary working with drones was $50,000 per year
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Versant with minimum 4 band

Q1. Why you are interested in our company
Ans. 
I am interested in your company because of its reputation for innovation and commitment to employee development.
• I admire your company's track record of success in the industry.

• I am impressed by the opportunities for growth and advancement within your organization.

• I value the emphasis your company places on fostering a positive work culture.

• I believe my skills and experience align well with the values and goals of your
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Q2. Where you see yourself in next 5 years
Ans. 
In the next 5 years, I see myself advancing to a senior HR leadership role within the organization, contributing to strategic decision-making and driving employee engagement initiatives.
• Continuing to enhance my skills and knowledge through professional development opportunities

• Building strong relationships with key stakeholders and senior leaders

• Leading large-scale HR projects such as organizational restructuring or cu...read more
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Q1. What do you mean by customer support
Ans. 
Customer support refers to the assistance provided to customers before, during, and after a purchase.
• Customer support involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes offering technical support, troubleshooting, and product information.

• Customer support can be provided through various channels such as phone, email, chat, and social media.

• Good customer support leads to customer...read more
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Q2. How you will handle angry customer
Ans. 
Listen to their concerns, empathize with them, remain calm, offer solutions, follow up.
• Listen actively to the customer's concerns without interrupting.

• Empathize with the customer by acknowledging their feelings.

• Remain calm and composed, even if the customer is being aggressive.

• Offer solutions or alternatives to address the customer's issue.

• Follow up with the customer to ensure their satisfaction and resolve any remaini
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Q1. Tell me About yourself
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Q2. What is your salary expectations
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Q1. What was your KRA and KPI in your last organisation?
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Q2. How do you calculate throughput?
Ans. 
Throughput is calculated by dividing the total number of units produced by the total time taken to produce them.
• Calculate the total number of units produced during a specific time period.

• Determine the total time taken to produce those units.

• Divide the total number of units by the total time taken to get the throughput.

• For example, if 100 units are produced in 10 hours, the throughput would be 10 units per hour.
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Q1. Can you describe your previous working experience?
Ans. 
I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Provided product support and guidance to customers

• Collaborated with other departments to ensure customer satisfaction

• Utilized CRM software to track customer interactions and
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Q2. What are mock calls, and could you describe a specific call scenario?
Ans. 
Mock calls are simulated customer service calls used for training purposes.
• Mock calls involve role-playing scenarios where one person acts as the customer and another as the customer care executive.

• They help trainees practice handling various customer situations, such as complaints, inquiries, or technical issues.

• Feedback is provided after the mock call to help improve communication and problem-solving skills.

• Mock call...read more
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