Conneqt Business Solutions Interview Questions, Process, and Tips

Q1. Can you provide a self-introduction?
Ans. 
I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong understanding of product knowledge and troubleshooting techniques

• I am proficient in using CRM systems and ticketing platforms

• I strive to ensure...read more
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Q2. About native
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A face-to-face self-introduction along with additional details.

Q1. What are your qualifications?
Ans. 
I have a Bachelor's degree in Business Administration and 2 years of experience in BPO industry.
• Bachelor's degree in Business Administration

• 2 years of experience in BPO industry
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Q2. What motivated you to choose this job?
Ans. 
I was motivated to choose this job because of the opportunity to work in a dynamic and fast-paced environment, utilize my communication skills, and grow professionally.
• Opportunity to work in a dynamic and fast-paced environment

• Utilize my communication skills

• Opportunity for professional growth
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Q3. Can you speak English for a minute?
Ans. 
Yes, I can speak English fluently for a minute.
• I am fluent in English and can confidently speak for a minute.

• I have good communication skills and can articulate my thoughts clearly.

• I have experience in customer service roles where English communication was essential.
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Q4. How many years will you work at this company?
Ans. 
I am committed to contributing my skills and expertise to the company for the long term, aiming to grow and advance within the organization.
• I plan to work at this company for the foreseeable future, as I see great potential for growth and development here.

• I am dedicated to building a successful career within this organization and am excited about the opportunities it offers.

• My goal is to establish myself as a valuable ...read more
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Q1. Introduce yourself?
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
• Experienced in handling customer inquiries and complaints

• Skilled in resolving issues efficiently and effectively

• Strong communication and problem-solving skills

• Ability to work well under pressure and in a fast-paced environment
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Q1. Self introduction
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Q2. Any topic other than self introduction
Ans. 
Discuss your experience with handling difficult customers.
• Stay calm and listen actively to the customer's concerns

• Empathize with the customer and show understanding

• Offer solutions or alternatives to resolve the issue

• Seek assistance from a supervisor if needed

• Follow up with the customer to ensure satisfaction
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Q1. Self introduction
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Q2. Family information
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