40+ Probus Insurance Broker Private limited Interview Questions and Answers

Yes, I can rearrange the sentences on basic given parts of sentences.

• I have experience in rearranging sentences to improve clarity and coherence.

• I can identify the subject, verb, and object in a sentence and rearrange them accordingly.

• For example, 'The dog chased the cat' can be rearranged as 'The cat was chased by the dog'.

Yes, I can repeat a paragraph I hear in brief.

• I have good listening skills and can summarize information accurately.

• I can ask clarifying questions to ensure I understand the main points.

• For example, if a customer is explaining an issue with their product, I can repeat the problem back to them to confirm I have it right.

Laws related to censorship, discrimination, and privacy should be removed.

• Remove laws restricting freedom of speech and expression

• Eliminate laws that allow discrimination based on race, gender, or sexual orientation

• Revoke laws that infringe on individuals' right to privacy, such as surveillance without consent

The customer has not received their items yet.

• Apologize for the inconvenience caused to the customer

• Ask for the order details to track the shipment

• Offer to investigate the issue and provide a resolution

• Provide alternative solutions such as a refund or replacement

• Ensure the customer that their satisfaction is a top priority

I will discuss the importance of effective communication in customer service and provide examples.

• Effective communication is key in understanding customer needs and resolving issues

• Active listening and empathy are crucial skills for customer service associates

• Clear and concise communication helps in providing accurate information and building trust with customers

Science and technology have both positive and negative impacts on today's world.

• Science and technology have greatly improved communication, transportation, and healthcare.

• They have also led to environmental degradation, privacy concerns, and job displacement.

• For example, advancements in medical technology have saved countless lives, but also raised ethical questions about genetic engineering.

• On the other hand, social media has connected people globally, but also contributed t...read more

BPO stands for Business Process Outsourcing. It is a practice of hiring a third-party company to handle non-core business activities.

• BPO helps companies to focus on their core competencies and reduce costs.

• It provides access to a larger talent pool and specialized skills.

• BPO services include customer support, technical support, data entry, and back-office operations.

• Examples of BPO companies are Accenture, Genpact, and Infosys.

• BPO industry is growing rapidly and is expected t...read more

Yes, I can handle pressure effectively.

• I have experience working in high-pressure environments and have consistently met deadlines and targets.

• I am able to stay calm and focused under pressure, which allows me to make rational decisions and provide excellent customer service.

• I prioritize tasks and manage my time efficiently to handle multiple responsibilities and meet customer needs.

• I am adaptable and can quickly adjust to changing situations or unexpected challenges.

• I have r...read more

The latest operating system is Windows 11 and troubleshooting hardware and software involves identifying and resolving issues with computer components and programs.

• Stay updated on the latest operating system versions and features

• Use diagnostic tools to identify hardware and software issues

• Update drivers and software to fix compatibility problems

• Check for malware and viruses that may be causing issues

• Provide user support and guidance on troubleshooting steps

Customer support involves providing assistance and resolving issues for customers.

• Customer support is essential for maintaining customer satisfaction and loyalty.

• It involves responding to inquiries, troubleshooting problems, and providing solutions.

• Effective communication and empathy are key skills for customer support representatives.

• Examples of customer support channels include phone, email, chat, and social media.

• Metrics such as response time, resolution time, and customer...read more

A young wizard attends a magical school and uncovers a dark secret threatening the wizarding world.

• The movie follows the journey of a young wizard named Harry Potter.

• Harry attends Hogwarts School of Witchcraft and Wizardry.

• He discovers his connection to the dark wizard Lord Voldemort.

• Harry and his friends must work together to defeat Voldemort and save the wizarding world.

• The movie is based on the popular book series by J.K. Rowling.

US and Indian health insurance claims differ in terms of coverage, cost, and claim process.

• US health insurance is typically more expensive than Indian health insurance.

• US health insurance often covers a wider range of medical procedures and treatments.

• Indian health insurance may require more paperwork and documentation for claims.

• US health insurance claims are often processed more quickly than Indian health insurance claims.

• US health insurance may have higher deductibles and ...read more

Concentrix is a global business services company that provides customer engagement, technology, and analytics solutions.

• Concentrix is headquartered in Fremont, California.

• It has over 225 locations across 40 countries.

• The company offers services in industries such as automotive, banking and financial services, healthcare, retail, and technology.

• Concentrix has won several awards for its customer service and employee engagement, including the 2020 Stevie Awards for Sales and Cus...read more

BSOD, troubleshooting, no boot, no post issues are common computer problems.

• BSOD (Blue Screen of Death) is an error screen displayed on Windows systems when a fatal system error occurs.

• Troubleshooting involves identifying and resolving problems with hardware or software.

• No boot refers to a computer that is unable to start up properly.

• No post refers to a computer that is unable to complete the Power-On Self-Test, which is the initial hardware check performed when a computer is...read more

YouTube has multiple policies covering various aspects of content creation and community guidelines.

• YouTube has policies related to content creation, community guidelines, advertising, copyright, and more.

• These policies are constantly updated and enforced to ensure a safe and positive user experience.

• Examples of policies include the Community Guidelines, Advertiser-Friendly Content Guidelines, and Copyright Policies.

Customer service KPIs are key performance indicators used to measure the effectiveness of customer service operations.

• Some common customer service KPIs include customer satisfaction score (CSAT), Net Promoter Score (NPS), first response time, resolution time, and customer retention rate.

• CSAT measures the satisfaction level of customers after interacting with customer service.

• NPS measures the likelihood of customers to recommend a company to others.

• First response time measures...read more

My most memorable day experience was when I climbed to the top of a mountain and watched the sunrise.

• Woke up before dawn to start the hike

• Navigated through challenging terrain

• Reached the summit just in time to see the sun rise over the horizon

• Felt a sense of accomplishment and awe at the beauty of nature

const, readonly, and static are keywords used in programming to define variables with different characteristics.

• const is used to define a variable that cannot be reassigned after initialization

• readonly is used to define a variable that can only be assigned a value during initialization or in a constructor

• static is used to define a variable that belongs to the class rather than an instance of the class

My experience of hiking in the Himalayas

• I went on a 10-day trek in the Annapurna region of Nepal

• The scenery was breathtaking with snow-capped mountains and lush green forests

• I met people from all over the world and learned about their cultures

• The physical challenge of the trek was tough but rewarding

• I came back with a newfound appreciation for nature and the power of human resilience

BPO stands for Business Process Outsourcing.

• BPO involves contracting out specific business processes to a third-party service provider.

• This can include functions such as customer service, accounting, and human resources.

• BPO is often used to reduce costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.

• BPO can be done domestically or internationally, with countries like India and the Philippines being popular outsourcing destinations.

Chat Support Executive involves providing assistance to customers through online chat platforms.

• Providing real-time support to customers via chat

• Resolving customer queries and issues efficiently

• Maintaining a positive and professional attitude

• Utilizing knowledge base and resources to assist customers

• Escalating complex issues to higher levels of support

I will remain calm, listen actively, empathize with the customer, and work towards finding a solution.

• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's situation

• Avoid escalating the situation by maintaining a professional tone

• Offer solutions or escalate to a supervisor if necessary

To increase revenue and market share by expanding customer base and improving customer satisfaction.

• Increase marketing efforts to reach new customers

• Improve product quality and customer service to retain current customers

• Explore new markets and partnerships to expand reach

• Offer promotions and discounts to incentivize purchases

• Invest in sales training and development for sales team

• Analyze sales data to identify trends and opportunities

• Set realistic sales targets and track prog...read more

A single ton class refers to a ship or vessel that can carry a maximum of one ton of cargo.

• It is a classification used in the shipping industry to determine the carrying capacity of a vessel.

• A single ton class vessel can carry a maximum of one ton of cargo.

• This classification is important for determining the appropriate vessel for transporting goods.

• Examples of single ton class vessels include small boats and barges used for local transportation.

I prioritize spending on investments, experiences, and savings.

• Invest in long-term assets like stocks or real estate

• Spend on experiences like travel or education

• Save for emergencies and future goals

var and dynamic are keywords used in C# for declaring variables with implicit typing.

• var keyword allows the compiler to infer the type of the variable from the value assigned to it.

• dynamic keyword allows the variable to be resolved at runtime instead of compile time.

• var is used for local variables while dynamic is used for objects that implement the dynamic language runtime.

• Example: var num = 10; dynamic obj = new ExpandoObject();

Business process outsourcing (BPO) is the practice of hiring another company to handle business activities for you.

• BPO involves contracting out specific business processes to a third-party provider

• It can include functions such as customer service, accounting, human resources, and more

• BPO is often used to reduce costs and improve efficiency

• Examples of BPO providers include Accenture, IBM, and Infosys

Empathy is the ability to understand and share the feelings of another, while sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters.

• Empathy involves putting yourself in someone else's shoes and truly understanding their emotions.

• Sympathy is feeling sorry for someone's situation without necessarily understanding or experiencing their emotions.

• Empathy is more about connecting with the person emotionally, while sympathy is more about fe...read more

Chat concurrency refers to the ability of a customer service representative to handle multiple chat conversations simultaneously.

• It allows representatives to be more efficient and handle more customer inquiries at once

• It requires strong multitasking and communication skills

• Examples include using chat software that allows for multiple chat windows to be open at once

• It can improve customer satisfaction by reducing wait times for responses

The BPO sector, or Business Process Outsourcing sector, involves outsourcing various business functions to third-party service providers.

• BPO sector includes services like customer support, technical support, data entry, and document verification.

• Companies in the BPO sector often operate on a global scale, serving clients from different countries.

• BPO sector plays a significant role in cost reduction and efficiency improvement for businesses.

• Outsourcing non-core functions to BP...read more

QC tools are used in quality control processes to identify and solve problems in a systematic manner.

• QC tools help in analyzing data and identifying trends or patterns.

• They assist in root cause analysis and problem-solving.

• Some commonly used QC tools include Pareto charts, fishbone diagrams, control charts, and scatter plots.

• These tools aid in process improvement and ensuring product or service quality.

• QC tools can be used in various industries such as manufacturing, software...read more

Troubleshooting steps for BIOS and BSOD

• For BIOS issues, check if the hardware is properly connected and configured

• Update the BIOS firmware to the latest version

• Reset the BIOS settings to default

• For BSOD, check the error message and search for solutions online

• Check for hardware issues such as faulty RAM or hard drive

• Update drivers and software

• Perform a system restore or reinstall the operating system if necessary

A bank reconciliation statement is a document that compares the bank statement with the company's records to identify any discrepancies.

• It is used to ensure that the company's records match the bank's records.

• It lists all the transactions that have been recorded by the company but are not yet reflected in the bank statement.

• It also includes any transactions that have been recorded by the bank but are not yet reflected in the company's records.

• The purpose of the bank reconcili...read more

Wi-Fi is a wireless networking technology that allows devices to connect to the internet and communicate with each other wirelessly.

• Wi-Fi stands for Wireless Fidelity

• It uses radio waves to provide wireless high-speed internet and network connections

• Commonly used in homes, offices, public spaces, and for mobile devices

• Security protocols like WPA and WPA2 are used to protect Wi-Fi networks

• Examples of Wi-Fi devices include smartphones, laptops, routers, and smart home devices

BPO stands for Business Process Outsourcing.

• BPO involves contracting non-core business functions to a third-party provider.

• It includes services like customer support, technical support, data entry, and more.

• BPO helps companies reduce costs, improve efficiency, and focus on core business activities.

• Examples of BPO companies include Accenture, Genpact, and Infosys.

My Key Result Areas (KRAs) include designing and delivering training programs, assessing training needs, evaluating training effectiveness, and providing feedback to improve performance.

• Designing and delivering training programs tailored to meet specific learning objectives

• Assessing training needs through surveys, interviews, and performance evaluations

• Evaluating training effectiveness through feedback, assessments, and performance metrics

• Providing feedback to participants an...read more

A journal entry for a sale made on credit.

• Debit Accounts Receivable and credit Sales for the amount of the sale

• Debit Cost of Goods Sold and credit Inventory for the cost of the goods sold

• Debit Sales Tax Payable and credit Sales Tax Liability for any applicable sales tax

• Debit Cash and credit Accounts Receivable when the payment is received

Hot swap HDD refers to the ability to replace a hard drive without shutting down the system.

• Hot swap HDD allows for the replacement of a hard drive while the system is still running.

• This feature is commonly found in servers and storage systems to minimize downtime.

• Hot swap HDDs are typically connected via a hot swap bay or tray for easy removal and insertion.

• Examples include RAID arrays where a failed drive can be hot swapped with a new one without interrupting operations.

Laptop configuration depends on user requirements and budget.

• Choose the right processor (Intel or AMD) and speed

• Select the appropriate RAM size and type

• Decide on the storage type (SSD or HDD) and capacity

• Consider the graphics card for gaming or video editing

• Check for ports and connectivity options

• Choose the right screen size and resolution

• Decide on the operating system (Windows, macOS, or Linux)

Traffic congestion is a major problem in Bangalore.

• Traffic congestion is a daily issue in Bangalore due to the increasing number of vehicles on the road.

• The lack of proper infrastructure and road planning exacerbates the problem.

• Traffic jams during peak hours result in significant time wastage for commuters.

• The pollution caused by idling vehicles in traffic congestion has adverse effects on air quality.

• Efforts to improve public transportation and promote carpooling have been ...read more

Issues with bbsr cnx refer to problems with the Bhubaneswar customer service connection.

• Check for any reported outages in the Bhubaneswar area

• Verify customer account information for any discrepancies

• Offer troubleshooting steps or escalate the issue to technical support

• Provide alternative contact methods for customers to reach support