Concentrix Corporation Interview Questions, Process, and Tips for Freshers

Q1. Introduction and Education.
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Q2. How you spent your last day. Or last birthday?
Ans. 
I spent my last birthday surrounded by family, enjoying a homemade dinner and sharing laughter over a cake decorated with my favorite theme.
• Started the day with a relaxing morning, sipping coffee while reading a book.

• Had a small family gathering in the evening with a homemade dinner.

• Enjoyed a cake decorated with a theme from my favorite movie.

• Played board games and shared stories, creating lasting memories.

• Received tho...read more
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Q3. How you spent your last day.
Ans. 
On my last day, I focused on wrapping up projects, sharing knowledge with colleagues, and reflecting on my journey.
• Completed final tasks: I ensured all my projects were up to date and documented for a smooth transition.

• Knowledge sharing: I held a brief meeting to share insights and tips with my team, helping them with ongoing challenges.

• Personal reflection: I took time to reflect on my experiences, noting key lessons l...read more
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Email writing, Fill in the blanks, Paragraph writing, Versant round (hear the audio in american accent) and repeat or typing.

Q1. It was operational round
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Q2. Here they ask about your work experience and your interests and knowledge about your job role on which you are hired. Supposed you are hired for a laptop technical chat support, they will ask everything ab...read more
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It is easy and straightforward, unlike carving a sculpture from a mountain.

Q1. Introduce yourself.
Ans. 
Enthusiastic customer support professional with a passion for helping others and a strong background in problem-solving.
• Background in customer service: Worked at XYZ Company for 2 years, assisting customers with inquiries and resolving issues.

• Strong communication skills: Regularly received positive feedback for clear and empathetic communication with customers.

• Problem-solving abilities: Successfully handled complex cus...read more
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Q2. If you switching your industry then why do you want to switch?
Ans. 
I want to switch industries to leverage my skills in customer support and pursue my passion for helping others.
• Desire for growth: I seek new challenges that can enhance my professional development.

• Passion for customer service: I have always enjoyed helping people and resolving their issues.

• Transferable skills: My experience in communication and problem-solving can be valuable in any industry.

• Interest in the new industr...read more
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Q3. What type of work you used to do in your previous role?
Ans. 
In my previous role, I provided customer support, resolved inquiries, and ensured customer satisfaction through effective communication.
• Handled customer inquiries via phone, email, and chat, ensuring timely responses.

• Resolved technical issues by guiding customers through troubleshooting steps, such as resetting devices.

• Maintained detailed records of customer interactions in the CRM system for future reference.

• Collabora...read more
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Q1. What is your understanding of Office 365?
Ans. 
Office 365 is a cloud-based subscription service offered by Microsoft that includes productivity tools like Word, Excel, Outlook, and Teams.
• Office 365 is a suite of cloud-based productivity tools and services provided by Microsoft.

• It includes popular applications like Word, Excel, PowerPoint, Outlook, and Teams.

• Users can access Office 365 applications and services from any device with an internet connection.

• Office 365 ...read more
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Q2. How does Exchange or SharePoint Online function?
Ans. 
Exchange and SharePoint Online are cloud-based services provided by Microsoft for email and collaboration.
• Exchange Online is a cloud-based email service that allows users to access their emails, calendars, and contacts from anywhere with an internet connection.

• SharePoint Online is a cloud-based platform for collaboration, document management, and workflow automation.

• Both Exchange and SharePoint Online are part of Micro...read more
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Q1. Salary discussion
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Q2. Documents update
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Q1. Basic communication test
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Q1. About windows server, adds, dhcp, dns
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Versant test for communication