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Concentrix Corporation
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Concentrix Corporation Customer Service Representative Interview Questions and Answers for Freshers
Concentrix Corporation Customer Service Representative Interview Experiences for Freshers
5 interviews found
Customer Service Representative Interview Questions & Answers
Philem Deepak Meetei
posted on 15 Jun 2023
Selected
I applied via Referral and was interviewed in May 2023. There were 3 interview rounds.
(1 Question)
- Q1. Introduction, study background,any work experience
(1 Question)
- Q1. Repeat sentence Story retelling One question Fill in the blank Sentence correction Sentence rearranging
Interview Preparation Tips
All the best 👍
Nimishaa Jha
Selected
I applied via Company Website and was interviewed before Feb 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Your work experience why you left previous conversation
(3 Questions)
- Q1. What's the reason behind your late graduation
- Q2. What do you know about customer service
- Ans.
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is about meeting the needs and expectations of customers.
It involves listening to customers, addressing their concerns, and finding solutions to their problems.
Good customer service can lead to customer satisfaction, loyalty, and repeat business.
Examples: answering phone calls, responding to ema...
- Q3. What are the customer serviceKPI
- Ans.
Customer service KPIs are key performance indicators used to measure the effectiveness of customer service operations.
Some common customer service KPIs include customer satisfaction score (CSAT), Net Promoter Score (NPS), first response time, resolution time, and customer retention rate.
CSAT measures the satisfaction level of customers after interacting with customer service.
NPS measures the likelihood of customers to ...
Selected
I applied via Walk-in and was interviewed before Feb 2023. There were 3 interview rounds.
(1 Question)
- Q1. Self introduction, last weekend, woman empowerment, daily routine, delhi metro, delhi population
Typing, grammer, email writing
(1 Question)
- Q1. Introduction, question on your education, experiences, family, gap in carrer, why you join concentrix, process related
What people are saying about Concentrix Corporation
Selected
I applied via Walk-in and was interviewed before Aug 2022. There were 4 interview rounds.
(2 Questions)
- Q1. They will ask Just basic question tell me about yourself
- Q2. You can easily tell your self intro
Typing test or small analytical test depends upon the process you're hiring for.
(2 Questions)
- Q1. Tell me about yourself, they ask you to speak on some topic and they will ask you why concentrix.
- Q2. You can easily speak about these basic questions
Interview Preparation Tips
Concentrix Corporation interview questions for designations
I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me about yourself Why Concentrix
- Q2. What do you know about bpo and why bpo?
- Ans.
BPO stands for Business Process Outsourcing. It is a practice of hiring a third-party company to handle non-core business activities.
BPO helps companies to focus on their core competencies and reduce costs.
It provides access to a larger talent pool and specialized skills.
BPO services include customer support, technical support, data entry, and back-office operations.
Examples of BPO companies are Accenture, Genpact, and...
- Q3. Further plans about education
- Q4. Family background and general questions
- Q5. How long you see your self in the company
Interview Preparation Tips
- Grammar
- English Typing
Interview questions from similar companies
I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.
(1 Question)
- Q1. Speak about the given topic for 1 minute
- Ans.
The importance of active listening in customer service
Active listening involves paying full attention to the customer and understanding their needs
It helps build rapport and trust with the customer
Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback
Active listening can lead to better problem-solving and conflict resolution
It is important to avoid interrupting the custom
(1 Question)
- Q1. You must give the answer within 5 seconds on the phone
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Teleperformance
Anonymous
posted on 15 Sep 2021
I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Why you have choosen BPO sector
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
IKS Health
Anonymous
posted on 7 Jun 2023
(2 Questions)
- Q1. Tell me about yourself? Why should we hire you? Do you know eob?
- Q2. What was your last job?
Customer Service Representative Interview Questions & Answers
R1 RCM
Anonymous
posted on 22 Nov 2024
Selected
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
(2 Questions)
- Q1. What do you know about customer service
- Ans.
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is all about meeting the needs and expectations of customers.
It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.
Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...
- Q2. Why do you wanna work here
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
iEnergizer
Anonymous
posted on 30 Sep 2024
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.
Just basic details about myself has been asked to ke
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Proven track record of exceeding customer satisfaction goals
Example: Successfully resolved a customer complaint by offering a refund and personal
- Q2. What you understand by banking
- Ans.
Banking involves financial transactions, services, and products provided by banks to individuals and businesses.
Banking involves accepting deposits from customers and providing loans and other financial services.
Banks play a crucial role in the economy by facilitating the flow of money and credit.
Services offered by banks include savings accounts, checking accounts, loans, credit cards, and investment products.
Banking ...
Concentrix Corporation Interview FAQs
The duration of Concentrix Corporation Customer Service Representative interview process can vary, but typically it takes about less than 2 weeks to complete.
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Concentrix Corporation Customer Service Representative Interview Process for Freshers
based on 4 interviews
2 Interview rounds
- Resume Shortlist Round
- HR Round
Customer Service Representative Interview Questions from Similar Companies
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Concentrix Corporation Customer Service Representative Reviews and Ratings
based on 427 reviews
Rating in categories
|
Customer Service Executive
3.8k
salaries
|  ₹1 L/yr - ₹7.8 L/yr |
|
Advisor
3.5k
salaries
| ₹0.9 L/yr - ₹6 L/yr |
|
Assistant Manager
3.3k
salaries
| ₹2.9 L/yr - ₹10.2 L/yr |
|
Content Moderator
3.1k
salaries
| ₹1.7 L/yr - ₹5 L/yr |
|
Senior Representative
3k
salaries
| ₹1.6 L/yr - ₹6.7 L/yr |
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