Concentrix Corporation Customer Service Officer Interview Questions and Answers

Q1. How to talk with angry customer?
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Q2. First listen the query of the customer and Polity and cold talking with customer
Ans. Listen customer all query and provide resolutions
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How to talk with angry customer.

Q1. Tell about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for outstanding customer service
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Q2. Why the gap. Is huge?
Ans. 
The gap is huge due to various factors such as market demand, economic conditions, company restructuring, personal reasons, etc.
• Market demand for the specific skill set may be low

• Economic conditions may have led to downsizing or hiring freezes

• Company restructuring or mergers could have affected hiring

• Personal reasons such as health issues or family commitments
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Q3. Where does your husband work
Ans. 
My husband works as a software engineer at a tech company in the city.
• My husband is a software engineer

• He works at a tech company

• His workplace is located in the city
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Q4. When would you join?
Ans. 
I am available to join immediately.
• I can start as soon as possible.

• I am ready to join within a week's notice.

• I am flexible with the joining date and can accommodate as per the company's requirement.
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Q1. They will likely ask for your self-introduction and your professional experience.
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Q2. What does the assessment round entail, specifically regarding the three sections that evaluate grammar and email writing, including writing emails to both a supervisor and a customer based on provided scen...read more
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Q1. Tell me about yourself
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Q1. Why you are looking for a new job now?
Ans. 
Seeking new challenges and growth opportunities in a supportive environment.
• Looking to expand my skill set and knowledge in a new role

• Interested in working with a different team or company culture

• Seeking better work-life balance or career advancement

• Want to contribute to a company that aligns with my values and goals
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Q2. Why you become interested in our company?
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Communication skill test

Q1. Go through your Cv
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Q1. Skill test for the role
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Q1. Tell me about yourself
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Q1. Why should we hire you
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