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based on 26.5k Reviews

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Concentrix Corporation Customer Service Associate (Csa) Interview Questions and Answers

Updated 19 Feb 2023

Concentrix Corporation Customer Service Associate (Csa) Interview Experiences

4 interviews found

Customer Service Associate (Csa) Interview Questions & Answers

user image Anonymous

posted on 19 Feb 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduce your self , Q related to city where you belongs to and what is role of CSA , Some Q related to concentric and MNC .Favourite games ,hobbies etc.
    • Add your answer
  • Q2. Tell me about role of CSA. Why do you want to join MNC ,what do you know about MNC
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skill matters so keep it in mind while you are interviewing

Customer Service Associate (Csa) Interview Questions & Answers

user image Anonymous

posted on 17 Dec 2020

I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. Self introduce
    • Add your answer
  • Q2. About experience
    • Add your answer
  • Q3. About customer service
    • Add your answer
  • Q4. Role of csa
    • Add your answer
  • Q5. How to deal a customer
  • Ans. 

    Dealing with customers requires active listening, empathy, and problem-solving skills.

    • Listen actively to the customer's concerns

    • Show empathy and understanding towards their situation

    • Offer solutions or alternatives to resolve their issue

    • Remain calm and professional, even in difficult situations

    • Thank the customer for their business and offer assistance in the future

    • Answered by AI
    Add your answer
  • Q6. How to handle an angry customers
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be polite, be confident

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Customer Service Associate (Csa) Interview Questions & Answers

user image Anonymous

posted on 11 Oct 2020

I applied via Recruitment Consultant and was interviewed before Oct 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What is short term goal?
    • Add your answer
  • Q2. After 5 yrs where you see yourself in this company?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Ans
1: as I said that my short term goal is i want achieve something in this year you for example you can say promotion.
2 : I said that after 5 yrs I see myself in this company as a manager.

Customer Service Associate (Csa) Interview Questions & Answers

user image Anonymous

posted on 9 Sep 2017

I was interviewed before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Work shift time, location,Traval and low salary.
    • Add your answer

Interview Preparation Tips

Round: HR Interview
Experience: Self introduction (English)
Previous company working details,regicnaction of previous company.
Tips: No

Round: HR Interview
Experience: No
Tips: No

Skills: Soft Skills

Concentrix Corporation interview questions for designations

 Customer Service Associate

 (37)

 Senior Customer Service Associate

 (3)

 Csa Analyst

 (1)

 Customer Service

 (2)

 Non Voice Customer Service Associate

 (2)

 Customer Associate

 (2)

 Customer Service Executive

 (71)

 Customer Service Representative

 (26)

Top trending discussions

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Interview Tips & Stories
2d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
Got a question about Concentrix Corporation?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Associate (Csa) Interview Questions & Answers

Teleperformance user image soniya

posted on 10 Sep 2020

Interview Questionnaire 

2 Questions

  • Q1. Why do you wants to do the job
    • Add your answer
  • Q2. When i did interview very well with full confident then also the company won't select me
    • Add your answer

Customer Service Associate (Csa) Interview Questions & Answers

Wipro user image Anonymous

posted on 27 Dec 2020

I applied via Company Website and was interviewed before Dec 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why we hire you ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you are going for interviews be confident on yourself and give your best that you are the one and perfect for this job role

Customer Service Associate (Csa) Interview Questions & Answers

IBM user image Anonymous

posted on 1 May 2021

I applied via Referral and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About your previous jobs and experience?
    • Add your answer
  • Q2. Willing to work with 24/7 day and night shifts?
    • Add your answer
  • Q3. About yourself?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident and prepare yourself in such a way as if you are going to take their interview and speak very clearly.

Customer Service Associate (Csa) Interview Questions & Answers

Teleperformance user image Anonymous

posted on 15 Feb 2022

I applied via Indeed and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Why are you looking for a change?
    • Add your answer
  • Q3. Tell me about yourself.
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why should we hire you
  • Ans. I am experienced and an quick learner, can work in any environment with efficiency.
    • Answered Anonymously
    Add your answer
  • Q2. What is credit card.
  • Ans. 

    A credit card is a plastic card that allows you to borrow money from a bank or financial institution to make purchases.

    • Credit cards have a credit limit, which is the maximum amount you can borrow.

    • You can use a credit card to make purchases online, in stores, or over the phone.

    • Credit cards charge interest on the amount you borrow, and may also have fees for late payments or going over your credit limit.

    • Some credit cards...

    • Answered by AI
    View 1 more answer
  • Q3. What is your Salary expactation
  • Ans. For fresher : As I am fresher so i dont have any salary expactation just wanted to start my career with a reputed org. Like yours. For experience; Can go as per your expactations.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. If you facing rejections so you are close to get hired.

Customer Service Associate (Csa) Interview Questions & Answers

Teleperformance user image Anonymous

posted on 1 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction, hobbies, life goals
    • Add your answer
  • Q2. They will test spoken english, they asked me to speak for 30 minutes.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare well on introduction they will ask about
1) goals
2) hobbies
3)relocation
4) process

Customer Service Associate (Csa) Interview Questions & Answers

Teleperformance user image Anonymous

posted on 8 Jun 2021

I applied via Referral and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Introduction
    • Add your answer
  • Q2. Interests
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make yourself comfort an confident enough . That's all you need . Believe in yourself .
More about working at Concentrix Corporation
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#4 Best Mega Company - 2021

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Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Customer Service Associate (Csa) interview?
Concentrix Corporation interview process usually has 2 rounds. The most common rounds in the Concentrix Corporation interview process are Resume Shortlist and HR.
What are the top questions asked in Concentrix Corporation Customer Service Associate (Csa) interview?

Some of the top questions asked at the Concentrix Corporation Customer Service Associate (Csa) interview -

  1. How to deal a custo...read more
  2. About customer serv...read more

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Concentrix Corporation Interviews By Designations

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Concentrix Corporation Customer Service Associate (Csa) Interview Process

based on 1 interview

1 Interview rounds

  • HR Round
View more

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Concentrix Corporation Customer Service Associate (Csa) Salary
based on 7 salaries
₹2.6 L/yr - ₹4.2 L/yr
51% more than the average Customer Service Associate (Csa) Salary in India
View more details

Concentrix Corporation Customer Service Associate (Csa) Reviews and Ratings

based on 12 reviews

4.5/5

Rating in categories

3.9

Skill development

3.6

Work-life balance

3.4

Salary

4.7

Job security

4.3

Company culture

3.4

Promotions

3.6

Work satisfaction

Explore 12 Reviews and Ratings
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