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Concentrix Corporation
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Concentrix Corporation Chat Support Executive Interview Questions and Answers for Experienced
Concentrix Corporation Chat Support Executive Interview Experiences for Experienced
9 interviews found
Selected
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. What information do you have about Concentrix?
- Ans.
Concentrix is a global leader in customer experience solutions, providing services across various industries.
Founded in 1983, Concentrix has grown to become a major player in the business process outsourcing (BPO) sector.
They offer a wide range of services including customer engagement, technical support, and analytics.
Concentrix operates in over 40 countries, serving clients in industries such as technology, healthcar...
- Q2. Have you ever engaged in online shopping?
Urvashi Nanda
Selected
I applied via Recruitment Consulltant and was interviewed before Dec 2023. There were 3 interview rounds.
Aptitude test consist of a topic on which we have to write an essay. I written the essay in 200 to 250 words.
Their was the test that consist of the questions of English. The score of this round is very important in this interview process.
(2 Questions)
- Q1. What is your work experience?
- Ans.
I have 3 years of experience in customer service roles, including 1 year specifically in chat support.
3 years of customer service experience
1 year dedicated to chat support
Handled customer inquiries, issues, and complaints via chat platform
Provided technical support and troubleshooting assistance
Maintained high customer satisfaction ratings
- Q2. Why did you left that job
- Ans.
Seeking better growth opportunities and work-life balance.
Opportunity for career advancement was limited in previous job
Desire for a better work-life balance
Seeking a more challenging role
Mayank verma
Selected
I applied via Recruitment Consulltant and was interviewed in Jun 2023. There were 5 interview rounds.
In this round were asked questions about customer service related question and you have to reply orally in 1 minute like example
How to treat like an angry customer?
Paragraph writing in this round will give any topic and you just type 100 words.
(1 Question)
- Q1. In this round listen to all sentences and conversation during the test carefully and type its answer.
(1 Question)
- Q1. Basic questions round asked questions like tell me about yourself? Salary negotiation?and why do you want to work here? etc
What people are saying about Concentrix Corporation
Selected
I applied via Recruitment Consulltant and was interviewed before Jul 2023. There were 2 interview rounds.
Paragraph writing and find the error
(2 Questions)
- Q1. What is modem and router?
- Ans.
A modem is a device that modulates and demodulates signals to enable communication between devices over a network. A router is a device that forwards data packets between computer networks.
Modem converts digital data from a computer into analog signals for transmission over telephone lines
Router directs data packets between devices on a network
Modem is used to connect to the internet via an ISP
Router creates a local ar...
- Q2. Upselling question
Skills evaluated in this interview
Concentrix Corporation interview questions for designations
Interview Questionnaire
5 Questions
- Q1. Tell me something about yourself
- Q2. Family background
- Q3. What you want to do in future
- Q4. Your availability within one year
- Q5. What you think about this process
Interview Questionnaire
2 Questions
- Q1. Why you want to Join BPO
- Q2. What about your previous
Interview Preparation Tips
Interview Questionnaire
4 Questions
- Q1. First round - hr round It's a basically normal versant test you just need to hear the voice and reply back with the answer for chat support you have to give two versant tests one is chat versant another o...
- Q2. Tell me something about yourself
- Ans.
I am a highly motivated and customer-oriented individual with excellent communication skills.
I have experience in customer service and support roles
I am a quick learner and can adapt to new technologies and processes easily
I am a good listener and can empathize with customers to understand their needs
I am proficient in using chat and email support tools
I am a team player and can work collaboratively with colleagues to
- Q3. Why you want to join
- Ans.
I am interested in joining as a Chat Support Executive to utilize my communication skills and provide excellent customer service.
I have experience in customer service and enjoy helping people
I am a good listener and can empathize with customers
I am tech-savvy and can quickly learn new software and tools
I am a team player and can work well in a fast-paced environment
I am excited about the opportunity to work with a dyna
- Q4. Are you comfortable with rotational shift
- Ans.
Yes, I am comfortable with rotational shift.
I have previous experience working in rotational shifts
I am flexible with my schedule and can adjust accordingly
I understand the importance of providing 24/7 support to customers
I am willing to work weekends and holidays if required
I applied via Referral and was interviewed before May 2021. There were 2 interview rounds.
(1 Question)
- Q1. Why you want this job and why should we hire you?
Interview Preparation Tips
I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.
Interview Preparation Tips
Strengths
Weakness
Million rupees what will you do?
Topic of favourite city to speak.
Interview questions from similar companies
Chat Support Executive Interview Questions & Answers
Firstsource Solutions
Anonymous
posted on 19 Oct 2024
(2 Questions)
- Q1. About previous company
- Q2. How much package that I am expecting
Interview Preparation Tips
Concentrix Corporation Interview FAQs
The duration of Concentrix Corporation Chat Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Concentrix Corporation Chat Support Executive Interview Process for Experienced
based on 4 interviews
1 Interview rounds
- Aptitude Test Round
Chat Support Executive Interview Questions from Similar Companies
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Concentrix Corporation Chat Support Executive Reviews and Ratings
based on 240 reviews
Rating in categories
|
Customer Service Executive
3.8k
salaries
|  ₹1 L/yr - ₹7.8 L/yr |
|
Advisor
3.5k
salaries
| ₹0.9 L/yr - ₹6 L/yr |
|
Assistant Manager
3.3k
salaries
| ₹2.9 L/yr - ₹10.2 L/yr |
|
Content Moderator
3.1k
salaries
| ₹1.7 L/yr - ₹5 L/yr |
|
Senior Representative
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| ₹1.6 L/yr - ₹6.7 L/yr |
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