Cogenthub NON Voice Interview Questions and Answers

See basically they want to assess you
So they will be asking you tell something about any social media platform or any destination which you have went recently. Note : they asked me this so i don't know how other company takes the interview.

Q1. Tell me about yourself?
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Q2. Tell me about business process outsourcing?
Ans. 
Business process outsourcing (BPO) is the practice of hiring a third-party company to handle specific business processes.
• BPO is a cost-effective way for companies to handle non-core business functions such as customer service, accounting, and human resources.

• BPO companies are typically located in countries with lower labor costs, such as India and the Philippines.

• BPO can be done onshore, nearshore, or offshore dependin...read more
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Q1. What are your strengths and weaknesses?
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Q2. Where do you see yourself in 5 years?
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Q3. Why should we hire you?
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Q4. What are your qualities?
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Q5. How many years you will commit for this company?
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Customer satisfaction is most important

I had to do a assignment in which i had to make a video towards the explaining the company product

Q1. I had to talk to hr and they asked me about myself why I like to work in bpo and why did I choose these profession. And how to talk to irritate customer
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Q2. Why did i choose this profession
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Q3. Because bpo makes my communication skills better
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Q4. Why do you choose bpo
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Q1. How to handle the customer anger
Ans. 
Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
• Stay calm and composed to de-escalate the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the customer's issue

• Follow up with the custo
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Q1. Current working somewhere
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Q2. Dislike and like about your job profile
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Comfortable job work from home or office

Q1. Why should we hire you and what is your qualities which attracts us
Ans. 
I should be hired because of my excellent communication skills, problem-solving abilities, and customer-centric approach.
• Excellent communication skills: I have a strong command over multiple languages and can effectively communicate with customers from diverse backgrounds.

• Problem-solving abilities: I have a knack for identifying and resolving customer issues promptly and efficiently.

• Customer-centric approach: I priorit...read more
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Q2. How will you handle an irritated customer if we will hire you fir the role
Ans. 
I will handle an irritated customer by actively listening to their concerns, empathizing with their frustration, and offering a solution to their problem.
• Listen attentively to the customer's complaint without interrupting

• Show empathy and understanding towards their frustration

• Apologize for any inconvenience caused and take responsibility

• Offer a solution or alternatives to resolve their issue

• Ensure the customer is satis...read more
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Q1. Why you want to work in customer support. Tell me about your self in English and Hindi.
Ans. 
I want to work in customer support because I enjoy helping people and solving problems.
• I have excellent communication skills and enjoy interacting with people.

• I am patient and empathetic, which helps me understand and address customer concerns.

• I am a good problem solver and enjoy finding solutions to challenges.

• I have previous experience in customer service roles and have received positive feedback from customers.

• I bel...read more
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Q2. Tell your thoughts about women empowerment and child labor.
Ans. 
Women empowerment and child labor are important social issues that require attention and action.
• Women empowerment is the process of empowering women to participate fully in economic, social, and political spheres.

• It involves providing equal opportunities, rights, and resources to women, enabling them to make independent decisions and have control over their lives.

• Empowered women can contribute to the development of soc...read more
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Q1. About yourself, your background.
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Q2. Your communication skill
Ans. 
I have excellent communication skills, both verbal and written.
• I am able to convey complex information in a clear and concise manner

• I actively listen to customers to understand their needs and concerns

• I am able to adapt my communication style to different personalities and situations

• I am proficient in using various communication channels such as phone, email, and chat

• I am able to remain calm and professional in challen...read more
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Q3. If experienced candidate so they will ask about your last job role and responsibilities.
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