Southend By TGI Interview Questions and Answers

I will remain calm and professional, listen to their concerns, and try to find a solution to their problem.

• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Apologize for any inconvenience caused

• Offer a solution or alternative

• Follow up to ensure their satisfaction

A customer service executive should have good communication skills, empathy, patience, problem-solving ability, and product knowledge.

• Good communication skills to understand customer's issues and provide solutions

• Empathy to understand customer's perspective and provide personalized solutions

• Patience to handle difficult customers and resolve issues calmly

• Problem-solving ability to identify the root cause of the problem and provide effective solutions

• Product knowledge to provid...read more

Customer service involves providing assistance and support to customers before, during, and after a purchase.

• Customer service is all about meeting the needs and expectations of customers

• It involves effective communication, problem-solving, and conflict resolution skills

• Examples of customer service include answering customer inquiries, handling complaints, and providing product recommendations

• Good customer service can lead to customer loyalty and positive word-of-mouth marketi...read more

The benefits of meditation

• Meditation reduces stress and anxiety

• Improves focus and concentration

• Increases self-awareness and mindfulness

• Enhances emotional well-being

• Can lower blood pressure and improve heart health

Handling an irritated customer requires patience, empathy, and active listening.

• Remain calm and composed

• Listen actively and empathize with their situation

• Apologize for any inconvenience caused

• Offer a solution or alternative

• Follow up to ensure their satisfaction

• Avoid taking their behavior personally