Bpo Convergence Agent Interview Questions and Answers for Experienced

Q1. Introduction, past experience, what do you kbow about the company and profile
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Listening test for quality Analyst position

Q1. Listen to the call and abs the questions
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Q1. Tell me something about yourself
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Q2. Why do you want to join etech
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Q1. General Questions about your qualifications and experience
Ans. Also, they will ask about expected CTC
Answered by Neha Chauhan
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Q2. They will ensure that you will be flexible with shift timings
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Q1. Questions about Sales.
Ans. Questions to check Excel knowledge like Vlookup H lookup
Answered by Neha Chauhan
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Q2. Questions about Sales KPIs
Ans. Average handling time, good communication, best customer service
Answered by Neha Chauhan
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Q3. Some scenario based questions about team work
Ans. To work as a team and support everyone whenever needed
Answered by Neha Chauhan
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Q1. Tell me about your previous job
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Q2. Why would you like a job in a changed domain
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Q1. Can you take me through your profile.
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Q2. What is your salary expectation
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Q1. How good you are with languages
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Q1. What will your strategies to increase the performance of your team mates.
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Q2. How do you deal with a bottom performer
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Q1. Basic questions like "Tell me something about yourself" and other questions related to your CV like about your experience in previous organisation, etc.
Ans. Always be authentic to these questions. Never lie. If there was a career break, then mention the actual reason and not something made up. If there was education gap, like me, do not lie, I confidently informed that I could not pursue my course. HR is only checking your communication skills and authenticity, nothing else. So be you.
Answered Anonymously
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Q1. For Team Lead position, they will test your basic knowledge like Shrinkage, Attrition, their formulas, etc just to check whether you are aware of the KPIs and KRAs or not. Then they will check your handlin...read more
Ans. You have to be extremely confident while answering these questions because interviewer should not feel that you have recently read the answer. Always be elaborative in your answers in Ops round and try to back your answer with examples. Always be logical and accept if you don't know the answer instead of saying random things.
Answered Anonymously
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Q1. About my profile and experiance.
Ans. Clearly take the HR through your profile and experiences your carry.
Answered by Imran Hussain
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Q2. Your job roles and responsibilities.
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Q3. Explain your previous job roles and responsibilities.
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Q4. Your strengths and capabilities.
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Q5. Point out your strength and capabilities, skills.
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