Axis Bank Customer Care Executive Interview Questions and Answers

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100 marks aptitude test

100 marks of reasoning test

Q1. Self introduction
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Q2. Expected salary
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Q1. What is the credit
Ans. 
Credit is the ability to borrow money or obtain goods or services before payment, based on the trust that payment will be made in the future.
• Credit is a financial arrangement where a borrower receives something of value now and agrees to repay the lender at a later date.

• It allows individuals and businesses to make purchases or investments without having to pay the full amount upfront.

• Credit can come in various forms su...read more
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Q2. How many types of credit card use
Ans. 
There are several types of credit cards available, each with different features and benefits.
• Types of credit cards include rewards cards, cashback cards, travel cards, secured cards, and business cards.

• Each type of credit card offers different perks and benefits to suit different needs and preferences.

• Some examples of popular credit card issuers include Visa, Mastercard, American Express, and Discover.
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Q3. What is the bank
Ans. 
A bank is a financial institution that accepts deposits from the public and creates credit.
• Provides various financial services such as loans, mortgages, and investment accounts

• Facilitates transactions such as deposits, withdrawals, and transfers

• Issues credit cards and offers online banking services
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Candidate. Work and beehive how solved customer s

Q1. Technical expecially and technical information then problem solving
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Q2. Technical issues. Customercare suprot
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Q1. Tell me something about yourself.
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping others.
• I have a strong background in customer service and communication skills.

• I am proficient in handling customer inquiries, resolving issues, and providing exceptional service.

• I am a good listener and problem solver, always striving to meet customer needs and exceed expectations.
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Q2. As I am looking, you are a fresher and you have a 3-year career gap. How can you define this gap?
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Q1. Tell me something about yourself.
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing excellent service

• Empathetic and dedicated to customer satisfaction
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Q2. Tell me something about your family and family business.
Ans. 
My family runs a small business in the textile industry, specializing in handmade fabrics.
• Family business in textile industry

• Specializes in handmade fabrics

• Small business

• Multiple generations involved
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Q3. You said you had a startup, so tell me something about that startup.
Ans. 
My startup was a mobile app that connected local farmers with consumers for fresh produce delivery.
• The app allowed users to browse and purchase fresh fruits and vegetables directly from local farmers.

• We offered same-day delivery to ensure the produce was as fresh as possible.

• Customers could track their orders in real-time and provide feedback on the quality of the produce.

• We also provided a platform for farmers to show...read more
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Q1. What is your family background?
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Q2. What are your salary expectations?
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Q3. Why should we hire you?
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Q4. Why are you looking for a change?
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Q5. What are your strengths and weaknesses?
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Q6. Tell me about yourself.
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Q1. Tel me about your self
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Q2. Tel me about your privious work experience
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Q1. Brief introduction about yourself
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Q2. Why should we hire you
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