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Teleperformance
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Filter reviews by Teleperformance Data Science & Analytics Department Kolkata Reviews
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based on 6
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What employees say about Teleperformance?
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Workplace insights
Rotational Shift
75% employees reported
Strict (8.30am - 5.30pm)
50% employees reported
No travel
75% employees reported
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a deputy manager
6h
Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
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asked in
Customer Care Executive interview
Q1. Introduction Explain something in English What is customer care or customer ... read more
asked in
Customer Service Executive interview
Q2. Q.9 what do you know about BPO or teleperformance?
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asked in
Customer Service Associate interview
Q3. Situational: If customer gets damaged product and he is saying he want to r ... read more
asked in
Customer Support Executive interview
Q4. If customer is angry how can you make him understand
Q5. 1. How to install windows 2. How to make pen drive bootable 3.What is taskb ... read more
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Jobs at Teleperformance
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Assistant Manager WFM
3
salaries
|  ₹5.2 L/yr - ₹8.1 L/yr |
|
Quality Analyst
3
salaries
| ₹2.5 L/yr - ₹3.6 L/yr |
|
Real Time Analyst
3
salaries
| ₹2.4 L/yr - ₹3.5 L/yr |
|
Work Force Management Team Lead
3
salaries
| ₹2.2 L/yr - ₹2.5 L/yr |
|
Team Leader WFM
3
salaries
| ₹5.2 L/yr - ₹5.2 L/yr |
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