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TCS Customer Service Associate Reviews

Updated 21 Feb, 2025
Overall Rating
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3.2/5
based on 70 reviews

Rating distribution

Category Ratings

4.0

Job security

3.5

Company culture

3.5

Skill development

3.3

Work-life balance

3.1

Work satisfaction

3.0

Salary

2.5

Promotions

What employees say about TCS?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

Monday to Friday

52% employees reported

Flexible timing

Flexible timing

57% employees reported

No travel

No travel

59% employees reported

Gender based rating

3.5
female

Rated by Women

24 reviews

3.1
male

Rated by Men

39 reviews

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Top Mentions in TCS Customer Service Associate Reviews
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70 reviews found

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Read TCS Customer Service Associate Reviews based on locations

4.2
 Pune

 (16)

3.1
 Kolkata

 (13)

1.4
 Mumbai

 (10)

3.6
 Hyderabad / Secunderabad

 (10)

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People also ask about TCS's Customer Service Associates

Is TCS a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.2 out of 5 from over 70 employee reviews, it's clear that most customer service associates have an average experience working at TCS. Job security holds the highest rating at 4.0, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about job security and career growth on AmbitionBox.
Does TCS pay their Customer Service Associates well?
According to AmbitionBox reviews, TCS customer service associates rate their salary and benefits at 3.0 out of 5, based on 70 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about TCS's customer service associates salaries here and to read reviews specifically about salary and benefits at TCS for customer service associates, click here .
How is the work culture at TCS for Customer Service Associates?
Work culture at TCS for customer service associates is rated 3.5 out of 5 by 70 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.
How is the job security at TCS for Customer Service Associates?
Based on 70 reviews on AmbitionBox, TCS's customer service associates rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at TCS, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at TCS for customer service associates, click here .

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TCS Customer Service Associate Salary
based on 195 salaries
₹1.5 L/yr - ₹8 L/yr
8% more than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
9 total responses
onsite
International/On-site exposure
1 total response
healthInsurance
Health insurance
8 total responses
officeGym
Office gym
4 total responses
+4 more benefits
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