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Premium Employer

Sutherland Global Services

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3.6

based on 7k Reviews

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Sutherland Global Services Customer Service Executive Navi Mumbai Reviews

Updated 15 Dec, 2024

Overall Rating

4.1/5

based on 14 reviews

Rating distribution

6 (42.9%)

3 (21.4%)

4 (28.6%)

0 (0%)

1 (7.1%)

Category Ratings

4.1

Company culture

4.1

Skill development

3.9

Job security

3.9

Work-life balance

3.6

Salary

3.6

Promotions

3.6

Work satisfaction

What employees say about Sutherland Global Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

45% employees reported

Flexible timing

70% employees reported

No travel

62% employees reported

View more detailed insights

Gender based rating

4.5

Rated by Women

9 reviews

3.0

Rated by Men

5 reviews

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

14 reviews found

Sort by: Popular

Customer Service Executive in Navi Mumbai

Full Time

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Dec 2024

Likes

Excellent environment for growth

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Customer Service Executive in Navi Mumbai

Full Time

Corporate Training Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 25 Jun 2024

Likes

Friends and work experience Time management Facilities

Skill development - Good
Company culture - Good
Work-life balance - Good

Dislikes

No second chance No proper communication Biased towards members

Customer Service Executive in Navi Mumbai

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 28 May 2024

Likes

Nothing

Dislikes

Management work culture benefits promotion learning

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Get interview-ready with top interview questions

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Customer Service Executive in Navi Mumbai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Feb 2023

Likes

Good place to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

All good

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Customer Service Executive in Navi Mumbai

Full Time

Netflix Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 26 Aug 2022

Likes

Company was really good and supportive.

Skill development - Good

Dislikes

The process in the company was a bit demanding.

Work satisfaction - Poor

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Navi Mumbai

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Dec 2021

Likes

Nice place to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Navi Mumbai

Telecommunication Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

5.0

Skill development

4.0

Job security

2.0

Promotions

2.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 22 Apr 2021

Likes

environment

Skill development - Excellent
Job security - Good
Company culture - Excellent

Dislikes

there work culture

Salary - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Sutherland Global Services.

Customer Service Executive in Navi Mumbai

Customer Service Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Sep 2022

Likes

Bad service my interview was going good and HR tell me your rejected because you have no knowledge of back office. The person who take my interview he didn't ask me about back office how rudely behave like worst HR experience

Dislikes

Worst HR

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Discover interview dos and don'ts from real experiences

Customer Service Executive in Navi Mumbai

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 04 Oct 2021

Likes

Job security is great! Work is a lot but varied from process to process.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

Nothing to dislike about the company but work pressure is too much.

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Service Executive in Navi Mumbai

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 May 2022

Likes

Yess

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is no such thing which you don't like about this company

Work Details

Awesome

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Navi Mumbai

Customer Service Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 21 Apr 2022

Likes

Job security

Skill development - Excellent
Job security - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Growth opportunities

Customer Service Executive in Navi Mumbai

Consumer Banking Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 06 Dec 2020

Likes

There was no support provided by Sutherland in this pandemic

Skill development - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

The most disliked thing in my working years of 1.3 years is that in this pandemic the company didn't provide any amount as promised even after sending a confirmation via email alongwith attaching the declaration as well.. moreover the client didn't allow for me to get back on shift for WFH nor allowed to get me out from the TLOA

Job security - Poor

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Executive in Navi Mumbai

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 02 Mar 2020

Likes

Less pressure of work... good leave management... job security

Job security - Good

Dislikes

No growth oppurtunity.... lot of politics... lot of partiality in giving incentives

Skill development - Poor
Promotions - Poor

Work Details

Attend calls for us customers

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Navi Mumbai

Audit & Control Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 May 2018

Likes

Environment, teamwork ,

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nil

Work Details

Exciting and the support of line manager

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about Sutherland Global Services

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Sutherland Global Services Customer Service Executive Reviews by Locations

Sutherland Global Services Navi Mumbai Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 14 Sutherland Global Services reviews submitted by Sutherland Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sutherland Global Services is the right compa...Read more