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Foundever Customer Support Representative Reviews

Updated 29 Jan, 2025

Overall Rating

2.9/5

based on 13 reviews

Rating distribution

5

2 (15.4%)

4

3 (23.1%)

3

4 (30.8%)

2

1 (7.7%)

1

3 (23.1%)

Category Ratings

3.3

Work-life balance

3.0

Salary

3.0

Skill development

2.8

Job security

2.6

Company culture

2.6

Work satisfaction

2.4

Promotions

What employees say about Foundever?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

70% employees reported

Flexible timing

30% employees reported

No travel

67% employees reported

View more detailed insights

Gender based rating

3.3

Rated by Women

5 reviews

2.3

Rated by Men

7 reviews

Foundever is rated 2.9 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with ... Read more

Foundever is rated 2.9 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Foundever Customer Support Representative Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

13 reviews found

Sort by: Popular

Customer Support Representative in Chennai

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Apr 2021

Likes

PROS : 1 . Sitel chennai is a great place to work for freshers. It has various processes like sales , tech support , healthcare etc. 2 . Sitel offers great salary package for freshers compared to other companies. 3 . Hence I've completed my 1.5 years in sitel . Staffs are friendly and supportive . Team management is excellent . 4 . Salary hike is not so high as well as not so low. We do get a decent hike based on our performance. 5 . Career growth is excellent. 6 . Referral bonus are upto 8k to 12k which are fabulous and not offered in any other companies. 7 . Great support from Team leaders and supervisor's during WFH . The only CONS are : 1 . small cafeteria . 2 . Rotational offs and no fixed week offs . 3 . When comes to experience candidate's Salary hikes are not offered that good....Read More

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

N/A

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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company

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Customer Support Representative in Mumbai

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 29 Jan 2025

Likes

The salary, including incentives, rewards, recognition, and the customer handling allowance, is quite good and actually exceeds the amount stated on paper. It was a great opportunity to earn money and gain valuable experience.

Salary - Good

Dislikes

I worked for 2 years and consistently delivered outstanding performance, but there were no internal job postings or growth opportunities provided. It feels like you're stuck in the same position indefinitely unless you actively seek favor from seniors. There’s no focus on skill development, and they terminate employees who don’t meet performance expectations, as I witnessed with one of my colleagues....Read More

Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad

Work Details

Work policy: Only for quarterly meetings

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Representative in Hyderabad / Secunderabad

Full Time

·

CSR & Sustainability Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

4.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 30 Jul 2024

Likes

Company is good, safe and nice

Skill development - Good
Job security - Good
Work-life balance - Good

Dislikes

No good food facility, always having 4 employess in cab which is too conjusted and uncomfortable. No salary increment which is very disgusting. They don't promote quickly for the position. It always takes so long. For every festival they have decorated very well for Christmas, new year, diwali, even for sankranti but none on ramzan, none on Eid. No equality. But they supported LGBT lollll !!!!!

Salary - Bad
Promotions - Bad
Company culture - Poor

Customer Support Representative in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

4.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 18 Jul 2024

Likes

Nothing

Promotions - Good

Dislikes

Breaks schedule, split weekoffs, late roasters

Salary - Poor
Skill development - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Representative in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 04 Dec 2023

Likes

Friendly envioronment and good team

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Rotational shifts, small floor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Read Foundever Customer Support Representative Reviews based on locations

2.7

Hyderabad / Secunderabad

(5)

Customer Support Representative in Chennai (working remotely)

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

5.0

Salary

4.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 12 Feb 2024

Likes

You will get the amount of salary based on your work

Salary - Excellent
Skill development - Good

Dislikes

0 job guarantee

Job security - Bad
Promotions - Poor

Rate your
company

🤫 100% anonymous

How was your last interview experience?

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Customer Support Representative in Chennai

Full Time

·

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 06 Nov 2023

Likes

Work life balance

Skill development - Good
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

Transport delays

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Foundever.

Customer Support Representative in Chennai

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 29 Jun 2023

Likes

Nothing to like to be honest working in sitel is like working in hell

Dislikes

Management is worse manager and team leaders don't have process knowledge they are partial towards chennai employees growth opportunity is zero salary is less work pressure is way too much compared to the wage total waste please don't join this company it will be a waste of time during covid we were forced to work from office management said we don't care if the employees die

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Customer Support Representative (working remotely)

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 02 Jul 2023

Likes

It was a great place to start the career. Work from home was an advantage.

Job security - Excellent

Dislikes

Too much workload for very less salary. Management and the employees rarely seem to have a good connection.

Skill development - Bad
Promotions - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Representative in gar infoban

Full Time

·

Medical Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

1.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 26 Sep 2022

Likes

work environment was good

Salary - Good
Skill development - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

people around and the staff are not flexible.

Job security - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Support Representative in Hyderabad / Secunderabad

IT Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Jun 2022

Likes

Not satisfied at all

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Not satisfied

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Support Representative

CSR Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 26 Jun 2019

Likes

Nothing

Job security - Excellent

Dislikes

It's full if restrictions and manager was very rude

Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor

Work Details

I worked there as CSR and it was just a waste of time.

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

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More about working at Foundever

HQ - Miami, Florida, United States (USA)
BPO
5k-10k Employees (India)

People also ask about Foundever's Customer Support Representatives

How is Foundever to work for?

Foundever is rated 2.9 out of 5, based on 13 reviews by employees on AmbitionBox. Foundever is known for Work-life balance which is rated at the top and given a rating of 3.3. However, Career growth is rated the lowest at 2.4 and can be improved. To know first hand how it is like to work at Foundever read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Foundever?

According to AmbitionBox ratings, Foundever employees rate its salary and benefits as 3.0 out of 5. You can know more about Foundever Salaries at AmbitionBox

How is the work culture at Foundever?

Work culture is rated 2.6 at Foundever by 13 employees. While job security is rated 2.8 and work-life balance is rated 3.3 at Foundever. Read detailed reviews by employees of Foundever on AmbitionBox.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 Foundever reviews submitted by Foundever employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Foundever is the right company for you. 70% of employees reported the... working days at Foundever as Rotational Shift. 70% employees reported the work timings at Foundever as Strict timing. Read more

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Foundever Customer Support Representative Salary

based on 53 salaries

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₹1.7 L/yr - ₹3.5 L/yr

15% less than the average Customer Support Representative Salary in India

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