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IntouchCX Team Lead Reviews

Updated 28 Feb, 2025

Overall Rating

3.1/5

based on 49 reviews

Rating distribution

5

14 (28.6%)

4

10 (20.4%)

3

12 (24.5%)

2

1 (2.0%)

1

12 (24.5%)

Category Ratings

3.0

Skill development

3.0

Promotions

2.9

Company culture

2.9

Job security

2.9

Work-life balance

2.8

Work satisfaction

2.3

Salary

What employees say about IntouchCX?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

53% employees reported

Flexible timing

53% employees reported

No travel

71% employees reported

View more detailed insights

Gender based rating

3.8

Rated by Women

11 reviews

2.9

Rated by Men

37 reviews

IntouchCX is rated 3.1 out of 5 stars on AmbitionBox, based on 49 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

IntouchCX is rated 3.1 out of 5 stars on AmbitionBox, based on 49 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in IntouchCX Team Lead Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

49 reviews found

Sort by: Popular

Team Lead in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 12 Jan 2022

Likes

The team I am working with is having great personalities as individuals. Learning has been the motive and guidance has been on point

Skill development - Good

Dislikes

Salary & No incentives. This is draw back and plz do not tell money is secondary but remember it fulfil needs of family and mine.

Salary - Poor
Promotions - Poor
Company culture - Poor

Work Details

Its normal life. My team is great as I was promoted to the current team a year ago. And if it was previous team then my work life was bad. I had to work 24/7

Work days: Monday to Friday (Flexible Timings)

Team Lead in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

5.0

Promotions

4.0

Work satisfaction

2.0

Company culture

5.0

Work-life balance

posted on 12 Aug 2024

Likes

You will get the promotion quickly if you are a performer and you should have a great bonding with the managers

Promotions - Excellent
Work satisfaction - Good
Work-life balance - Excellent

Dislikes

Work life balance is worst, Nothing to learn only work like robot

Salary - Poor
Company culture - Poor

Work Details

Work policy: After 3 months you will get wfh for 6 months

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Team Lead in Bangalore / Bengaluru

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

4.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 28 Feb 2025

Likes

Promotions - Good

Dislikes

Salary - Poor
Skill development - Poor
Work satisfaction - Poor

Overall Rating

Average

Team Lead in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

5.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 31 Jan 2025

Likes

My manager Kevin

Promotions - Excellent

Dislikes

Salary and work pressure. I hate working with Josh. He is disgusting 🤮 and completely non sense

Salary - Bad
Skill development - Poor
Job security - Bad

Work Details

Work policy: other

Work timings: Strict Timings

Team Lead in Hyderabad / Secunderabad

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Dec 2024

Likes

Everything is good at IntouchCX but only the salary inrement is low

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

N/A

Read IntouchCX Team Lead Reviews based on locations

3.1

Hyderabad / Secunderabad

(37)

3.2

Bangalore / Bengaluru

(7)

Team Lead in Bangalore / Bengaluru

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 16 Oct 2024

Likes

Exposure to various aspects of operations

Dislikes

Ability to improve based on feedback

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Team Lead in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 17 Sep 2024

Likes

Worst organization, work policies, worst leadership

Dislikes

Everything

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about IntouchCX.

Team Lead in Hyderabad / Secunderabad

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Aug 2024

Likes

Every thing is verygood

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing as of now it

Work Details

Work days: Rotational Shift (Strict Timings)

Discover interview dos and don'ts from real experiences

Team Lead in Bangalore / Bengaluru

Full Time

·

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 27 Jun 2024

Likes

I liked my process and working with clients

Dislikes

Less salary and appraisal. When you ask to raise, it is not considered even when you work so hard.

Salary - Poor
Promotions - Poor

Team Lead in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 07 May 2024

Likes

You can grow in a rapid speed in your career company gives you quick promotions to move to next level overall the culture is also good

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

You can't expect much hike though you are promoted

Salary - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Team Lead in Hyderabad / Secunderabad

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

4.0

Company culture

1.0

Work-life balance

posted on 06 Sep 2023

Likes

There literally nothing to like about the company. Majority of the people work here just to earn money while searching for another job.

Company culture - Good

Dislikes

Everything, even being a team lead, I found that there is no job security at all. Operations management is fine but they are puppets for clients.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Team Lead in Hyderabad / Secunderabad

Full Time

·

Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 03 Apr 2024

Likes

Good working here as a mid term experienced

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Nothing much, but employee retention is poor

Team Lead in Bangalore / Bengaluru

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Nov 2023

Likes

Growth

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Working in Intouchcx really helped my growth

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Team Lead in Hyderabad / Secunderabad

Full Time

·

Operations Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 25 Aug 2024

Likes

All basic needs are there

Work-life balance - Good

Dislikes

Cold promotions

Salary - Bad
Skill development - Poor
Promotions - Bad
Company culture - Poor

Team Lead in Bangalore / Bengaluru

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 10 Jul 2023

Likes

Nothing

Dislikes

Everything. No work culture, no job security. Only oiling buttering service. Any time the managers and directors put all the blames on you and they live a happy life you will loose your dignity here

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Team Lead in Bangalore / Bengaluru

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 Mar 2023

Likes

Salary on time

Dislikes

Beurocratic Management, internal politics, nothing to learn, no job security, zero appreciation, no support for employees at tought times, poorest leaves policies, racism with north indians, 9.5 hours

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Team Lead in Hyderabad / Secunderabad

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 23 Jul 2023

Likes

Worst company to work with. Don't even think of giving interview to this company.

Dislikes

Worst management, worst HRs I have ever seen.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Team Lead in Hyderabad / Secunderabad

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 09 Oct 2023

Likes

Work live balance

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Office politics

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Team Lead in Bangalore Rural

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 17 Oct 2023

Likes

Nothing

Dislikes

Work life balance and manager's behaviour

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor

Team Lead in Hyderabad / Secunderabad

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 29 Aug 2023

Likes

Made good friends

Dislikes

Worst organization

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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More about working at IntouchCX

HQ - Winnipeg, Manitoba, Canada
BPO
1k-5k Employees (India)

People also ask about IntouchCX's Team Leads

How is IntouchCX to work for?

IntouchCX is rated 3.1 out of 5, based on 49 reviews by employees on AmbitionBox. IntouchCX is known for Skill development which is rated at the top and given a rating of 3.0. However, Salary is rated the lowest at 2.3 and can be improved. To know first hand how it is like to work at IntouchCX read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at IntouchCX?

According to AmbitionBox ratings, IntouchCX employees rate its salary and benefits as 2.3 out of 5. You can know more about IntouchCX Salaries at AmbitionBox

How is the work culture at IntouchCX?

Work culture is rated 2.9 at IntouchCX by 49 employees. While job security is rated 2.9 and work-life balance is rated 2.9 at IntouchCX. Read detailed reviews by employees of IntouchCX on AmbitionBox.

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IntouchCX Team Lead Reviews by Locations

IntouchCX Team Lead Hyderabad / Secunderabad Reviews
IntouchCX Team Lead Bangalore / Bengaluru Reviews

IntouchCX Reviews by Designations

IntouchCX E Support Officer Reviews
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 49 IntouchCX reviews submitted by IntouchCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IntouchCX is the right company for you. 53% of employees reported the... working days at IntouchCX as Rotational Shift. 53% employees reported the work timings at IntouchCX as Flexible timing. Read more

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IntouchCX Team Lead Reviews

IntouchCX Office Photos

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IntouchCX Team Lead Salary

based on 227 salaries

Unlock

₹2.5 L/yr - ₹8.2 L/yr

39% less than the average Team Lead Salary in India

View more details

Employee Benefits for IntouchCX Team Lead

Office cab/shuttle

6 total responses

Health insurance

4 total responses

Child care facility

1 total response

Job/Soft skill training

4 total responses

+1 more benefit

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