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HGS

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based on 6.9k Reviews

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Reviews
6.9k
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HGS Customer Success, Service & Operations Department Thane Reviews

Updated 19 Jan, 2025

Overall Rating

2.6/5

based on 6 reviews

Rating distribution

5

3 (50.0%)

4

1 (16.7%)

3

0 (0%)

2

1 (16.7%)

1

1 (16.7%)

Category Ratings

3.7

Salary

3.2

Skill development

2.8

Job security

2.8

Work-life balance

2.4

Work satisfaction

1.9

Company culture

1.8

Promotions

What employees say about HGS?

Insights from employee reviews on AmbitionBox

Workplace insights

Alternate Saturday off

60% employees reported

Strict (9.30am - 6.30pm)

80% employees reported

No travel

80% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

1 reviews

1.9

Rated by Men

4 reviews

HGS is rated 2.6 out of 5 stars on AmbitionBox, based on 6 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the ... Read more

HGS is rated 2.6 out of 5 stars on AmbitionBox, based on 6 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

6 reviews found

Sort by: Popular

Associate in Thane

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

5.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 19 Jan 2025

Likes

Supportive

Salary - Excellent

Dislikes

Did not get eirler off-role to on role

Promotions - Bad
Company culture - Poor

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Team Lead in Thane

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 08 Feb 2024

Likes

Salary on time

Dislikes

Everything else is terrible

Salary - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Hi! We are extremely sorry to hear about your unpleasant experience at HGS. We would like to learn more to make things better. Kindly write to us at Talk2us@teamhgs.com

What people are saying about HGS

View All

Bullying at work

There are my colleague 2 TLs , in office, they are always making fun of me and today when I slept for few minutes on desk as I was not feeling well they took my photo and making fun in meeting room stating are you still in sleep, I feel like crying not only for this but for any thing they will bring my name, try to plot me in meeting if I am not meeting any parameter, for them it's seems normal and cool but for me it is becoming unbearable

Got a question about HGS?

Ask anonymously on communities.

Associate in Thane

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Oct 2021

Likes

Everything.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing.

Work Details

Great.

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Top HGS Interview Questions

asked in Accounts Payable Associate interview

Q1. What is accounts payable

View answer (1)

asked in Quality Analyst interview

Q2. whats plan for groom business and how to manage team data

View answer (1)

Get interview-ready with top interview questions

View all 66 questions

asked in Technical Automation Lead interview

Q3. License in Automation anywhere in A360

View answer (1)

asked in Brand Promoter Customers Handle and Customer Service interview

Q4. Do u hv any idea abt customer service

View answer (1)

asked in Customer Service Professional interview

Q5. What do you do when a customer gets angry?

View answer (1)

Senior Executive in Thane

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 31 Dec 2019

Likes

Very good ðŸ‘

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

No

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Claim Processor in Thane

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 02 Apr 2020

Likes

Like

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Like

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Idfc first bank in Thane

Full Time

·

Voice / Blended Department

5.0

posted on 20 Dec 2023

Employer’s Response

Hi! Thank you for taking the time to rate us. We wish you success now and always!

Overall Rating

Return to all reviews

Jobs at HGS

Hyderabad / Secunderabad

8-13 Yrs

Not Disclosed

Data Scientist - Machine Learning/Predictive Modeling (6-10 yrs)

6-10 Yrs

Not Disclosed

Data Scientist - Generative AI & Advance Analytics (8-12 yrs)

8-12 Yrs

Not Disclosed

Hyderabad / Secunderabad, India

0-2 Yrs

₹ 2.5-3 LPA

Hiring For Senior Security Engineer.

Mumbai

5-9 Yrs

Not Disclosed

SAP BW-IP Consultant (5-8 yrs)

5-8 Yrs

Not Disclosed

Urgent requirement For AI/ML Engineer.

Bangalore / Bengaluru

5-8 Yrs

Not Disclosed

Requirement For Cloud Engineer (GCP) - (Immediate joiner's).

Bangalore / Bengaluru

4-9 Yrs

Not Disclosed

Business Excellence Manager

Hyderabad / Secunderabad, Bangalore Rural +1

8-13 Yrs

₹ 10-20 LPA

Tele Sales Executive

Hyderabad / Secunderabad

0-5 Yrs

₹ 2-2.75 LPA

More about working at HGS

HQ - Bangalore/Bengaluru, Karnataka, India
BPO
10k-50k Employees (India)
Public
Emerging Technologies

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 6 HGS reviews submitted by HGS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HGS is the right company for you. 60% of employees reported the working days at HG...S as Alternate Saturday off. 80% employees reported the work timings at HGS as Strict timing. Read more

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HGS Reviews

HGS Salaries in Customer Success, Service & Operations Department in Thane

Associate 5 salaries	₹2 L/yr - ₹3.5 L/yr
Operations Executive 4 salaries	₹2.4 L/yr - ₹3.1 L/yr
Associate Data Entry Operator 3 salaries	₹1.8 L/yr - ₹1.9 L/yr
Payroll Operations Associate 2 salaries	₹5.7 L/yr - ₹5.7 L/yr
Excise Executive 1 salary	₹2.5 L/yr - ₹2.5 L/yr

Explore more salaries

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