i
Fusion CX
based on 1.4k Reviews
Overall Rating
Category Ratings
Company culture
Job Security
Salary & Benefits
Work-Life balance
Skill development
Promotions/Appraisal
Work Satisfaction
Full Time
Marketing Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
This is a cheap, disgusting, fraud and illegal company. They don't give salary. They will hire you and plan to finish you off. Their CMO is a fraud and cheater man. He is the world's most disgusting person you will ever find
There are lots and lots of disgusting things about this company especially that cheap, farud and cheater person who is the CMO of the company. This company will never pay you salary. This CMO will harras you daily in their Navi Mumbai office. He will not give any holidays. You will have to work even on weekends. He will take the team for outing and plan to finish you off during the outing. He is doing this because he is a criminal mindset as he is a physco. If you get a call from Fusion BPO services from Navi Mumbai or Kolkatta then never join this company they will hire you to tourcher you. Especially this fugestive CMO...Read More
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Top trending discussions
Full Time
Operations Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
It's a good company to work with where people gets skill development training which helps us to achieve the goals.
No Comment
Work days: Monday to Saturday (Flexible Timings)
Full Time
BPO Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
Not much
Culture; salary; work life balance
Employer’s Response
Thank you for sharing your feedback. We're committed to creating a fair and supportive workplace. We acknowledge your concerns about culture, salary, and work-life balance. Your insights are valuable for our continuous improvement.
Full Time
BD / Pre Sales Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
Waste of time
Waste of time
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Thank you for taking the time to share your feedback. We regret that your experience has not met your expectations. We take your concerns seriously and are committed to improving our processes. If you have specific suggestions on how we can enhance your experience, please let us know. Your input is vital to our continuous improvement efforts.
Full Time
BD / Pre Sales Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
It's quite friendly environment
Work load, timing and the job is not secure here
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
On time salary
High work pressure
Work days: Alternate Saturday off (Flexible Timings)
Work related travel: This job involves International Travel, Travel Within City, Travel Within Country.
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
Very good work atmosphere and huge opertunity to get the career success
Nothing
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Sale Executive Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
Fushion Bpo is a good company they provide you on time salary but don't join any sales campaign.the sales management team consider agents like machine or animal.no work life balance.career growth opportunity is there but only for some management's favourite people.The worst management team ever full of politics.After proper resignation they still didn't provide me my relieving letter.If you want to join fushion as a sales associate you have to work for 11 to 12 hours without overtime pay. sales management team have their own law and rules they don't follow any labour law....Read More
Worst management ,no work life balance,they treat people like machines, mandatory streching after hours of shift
Terrible
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
Friendly environment and good team leader and proper guidance
Hectic
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
HR Operations Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
Dislike
The company laid off within 15 days when the pandemic started
Worst
Work timings: Flexible Timings
Full Time
Oyo inbound process Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
Very helpful people management TL HR good place and built a career in a fusion
I don't know 😉
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
They trained you well for doing their job. Senior colleagues are helpful to you. Salary is credited in exact date of every month & so that salary slip also. Work environment is average.
In Fusion BPO, there are so many process. I've worked for one process & now I'm writing about this process. I've worked for 2 years and 10 months. But in this 2 years a single penny is not increased in salary. There is no increment. In case of promotion they will promote as per their priority. Some TL's are good there, but some aremore than worst. Some TL's behaviour is not good. They didn't want to take you leave as per your need. Now coming to the office timing. Office timing was 10-7pm. They wanted you to be in the office at sharp 10 am. But in case of logout they will not let you logout in sharp 7pm, they dragged the time to 8-8.30 pm. For that max people faces issues in transportation while going to home....Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
If I had to mention one thing what I like about this company it would be the tea stall outside the office where I spent five peaceful minutes once. My advice: if you value your life and career please don’t join this company (:
the experience with this company is disheartening. They they have absolutely no work life balance or team management skills (team lead or managers). They don’t even know how to handle employees, manage shrinkage, making teams they also don’t even know what is team building activity they should learn about these things, the office politics toxic work environment created by the team leads and managers, also some senior employees. There is a no recognition or appreciation for those employee who put in their best effort-appreciation seems like an alien concept for them xdd...Read More
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
I am thrilled to share my outstanding experience with Fusion CX. Their cutting-edge customer experience solutions have revolutionized the way we interact with our customers. From the initial consultation to the implementation and ongoing support, the Fusion CX team has been exceptional. Their expertise, professionalism, and dedication to delivering top-notch results have been impressive. The solutions provided by Fusion CX have enabled us to streamline our customer engagement processes, resulting in significant improvements in customer satisfaction and loyalty. Their technology is user-friendly, scalable, and integrates seamlessly with our existing systems. I highly recommend Fusion CX to any organization seeking to elevate their customer experience. Their innovative solutions, combined with their exceptional service, make them an invaluable partner for businesses looking to thrive in today's competitive market....Read More
Nothing for now
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Business Process Quality Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
The manager is supportive. No too much pressure.
1. Low salary 2. Stop the incentive without any reason 3. No job security.Anyday anytime they can ask to leave. 4. No matter what is your post, you have to do anything like IT work, business analysis etc 5. Third class management team. 6. No one help you from the HR team.
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
Nothing
Salary issues you will not get as much as your work There is no work life balance you need to work on off days as well There is no leave Ac off on running process shift end at 7 ac off at 6 No one care for you or agent
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Recruitment & Talent Acquisition Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
Great place to work. Management is very supportive and there is huge growth prospect as well. I myself is an IJP promoted and enjoying my new responsibilities as a recruiter. I am thankful to the management for giving me this opportunity.
Nothing
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Operations Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
I've had the absolute pleasure of working with Fusion for 2 years and I can confidently say it's been an exceptional experience. The team's professionalism, expertise, and dedication to delivering top-notch results are unparalleled. Also everyone very supportive and there are a great work ambience.
Nothing
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all departments makes work both enjoyable and effective. Highly recommend for a rewarding work environment!...Read More
There's nothing to dislike here
Work days: Monday to Friday (Strict Timings)
Full Time
Operations Support Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
Fusion is a good company.The work environment is good,all are very supportive,team leader,manager.It is very supportive company in regarding of all the things. I like working in this company
Nothing
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
Overall Rating
Category Ratings
Promotions/Appraisal
Skill Development
Company Culture
Work Satisfaction
Salary & Benefits
Job Security
Work-Life Balance
Working on the Fusion was my best decision which I had taken in my life. At the time of imterview I was quite nervous as used to be. But after reaching to the Fusion and after absorbing the friendly atmosphere and helpful culture, I was quite impressed and till It's going to be 6th month still I'm working here and it's still going on counting. And really I'm loving it. It has the growing and have the better opportunity here to grow up your skill, your personality development and your communication power. You'll learn to handle the different atmosphere in the ethical situation and much more you'll enjoy to work here...Read More
I don't think so which I didn't like something. Disliking will be I think for those who will ignore or miss the opportunity to work here.
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
WNS
Concentrix Corporation
Teleperformance
Sutherland Global Services