Fusion CX is rated
3.3 out of 5 stars on
AmbitionBox, based on 11 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Fusion CX is rated
3.3 out of 5 stars on
AmbitionBox, based on 11 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Fusion CX Customer Service Representative Reviews
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11 reviews found
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Popular
Customer Service Representative in
Mohali
CSR & Sustainability Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 10 Jul 2020
Likes
Nothing is to like there, everything is useless, the management, work culture, and policies, everything has destroyed. And if talk about policies they create their own policies daily. No environment to do work.
Dislikes
Environment for working is not good.. Its tortureable, salary credits late not only late... Too late, every month there is a new issue about salary. They are torturing those people who are working for the company and giving there lives for the company. And the management doesn't do anything good for employees and same thing for HR, HR doesn't understand the issue of the employees
Fusion BPO is a great place to work, to learn a lot, it's a friendly environment to boost your career. I was a fresher when I joined, but learnt a lot from the training team. HR department is very good, helpful.
Dislikes
There is a lot of politics and the operation team (not all team, but the PNB) donot address your issue. HR department is good, they help you, but the career in PNB process, is very decent.
Work Details
The job was quite interesting. I struggled a bit in the beginning as there was a little bit of training session. I learnt everything on the job.I got a chance to wear multiple roles and that helped me get a taste of different roles within the same team.
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Navi Mumbai
Customer Service Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 17 Aug 2022
Likes
Just cleanliness, House keeping is good.
Dislikes
Salary delayed everytime, Just providing certificates on the name of rewards and recognition. Very much imbalance between employees' Salary. Skilled employees gets low payout unless they go and bargain for salary hike.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Howrah
Retail & B2C Sales Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 09 Jun 2021
Likes
Supervisors are very supportive . U will enjoy ur time
Dislikes
Process sucks
Over time
Low salary structure
No mental peace
Politics are always welcome
Work Details
I'm a csr and it's going well
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Representative in
Sec67 mohali
Full Time
·
D2h Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 26 Mar 2021
Likes
There is lots of opportunities to grow up and to improve skill development ,company,s culture is good and management is very helpful
Dislikes
nothing
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Mohali
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Mar 2020
Likes
Excellent working envirnomènt and also the staff is very gud expecially all the cleints in the office is very gud
Dislikes
No dislike
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
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Fusion CX.
Customer Service Representative in
Mohali
CSR Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 24 Oct 2019
Likes
They don't provide your salary on time . operation team is so worst can't understand your problem
Dislikes
They don't understand your issues what u have faced at floor
.they don't provide your leaves
People also ask about Fusion CX's Customer Service Representatives
How is Fusion CX to work for?
Fusion CX is rated 3.3 out of 5, based on 11 reviews by employees on AmbitionBox.
Fusion CX is known for Skill development which is rated at the top and given a rating of 3.8. However, Salary & Benefits is rated the lowest at 2.2 and can be improved. To know first hand how it is like to work at Fusion CX read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Fusion CX?
According to AmbitionBox ratings, Fusion CX employees rate its salary and benefits as 2.2 out of 5. You can know more about Fusion CX Salaries at AmbitionBox
How is the work culture at Fusion CX?
Work culture is rated 3.5 at Fusion CX by 11 employees. While job security is rated 2.9 and work-life balance is rated 2.8 at Fusion CX. Read detailed reviews by employees of Fusion CX on AmbitionBox.
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