Cognizant Non Voice Customer Service Executive Reviews

Likes

Cognizant has strong capebilities in delivering technology services with a robust support. People are satisfied working here but since past couple of years company has not given ample opportunitiesto employees in terms of growth and compensastion

Dislikes

Not good approasal No timely appraisal No promotion policies No standard salary parameters as per exp No benchmarking for compensastion

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

If you swith to Cognizant, they will provide good salary compared to other service based company. They also push their associate for skill development with regular certification drive.

Dislikes

The appraisal system dropped drastically in couple of years. Very minimum salary hike with high ratings.

Likes

it's good environment working in cognizant it's good work life balance and overall good experience

Dislikes

i request to please improve management like manager team leader because not good behaviour to junior

Likes

Ample of learning opportunities if you are willing to take it. Good work life balance in general. Good culture. Leadership if open to hearing employees issues and support them as possible.

Dislikes

Salary is lower compared to other firms.

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

No job security at all . You will be laid off without prior intimation. Toxic work culture

Dislikes

No job security at all. You will be laid off at any time . Toxic work culture from higher management.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Good working culture among similar service based company. CTC is straight forward almost like a product based company where fixed component is more and variable component is less Good team and good development projects compared to support projects in other companies Good work life balance

Dislikes

Hikes and promotion are not good. Recent policy changes are not employee friendly Golden days of Cognizant over once Francisco D’Souza tenure as CEO ended

Work Details

Work days: Monday to Friday

Likes

Stability is good. Though in the ongoing global recession, many of my co-workers had to leave projects because of project ramp down and did not get any other projects. Instead of recruiting employees from bench in other projects they are hiring more from people outside.

Dislikes

Appraisal is bad. So joining with low salary does not help much in the long run, better to switch.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work depends upon what project you get. Had a chance to work on a small project from scratch.

Dislikes

Work timings are pathetic. You work at your regular timings and still have to login later for client calls. In my case mostly extending till midnight. The hybrid culture here is totally unproductive. Upper management is worse, expects you to be available anytime for calls.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

10 hour long work Put you in support roles even if you are hired as a programmer analyst without any training on any area. Less opportunities to grow and change designation within the company No recognition for talent Toxic manager Worst HRs

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Cognizant with flexible with work time and place and gives opportunity to upskill

Dislikes

The bench process and forced allocation of over qualified resources to underqualified roles. More oppertunity to learn and grow in organization

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Liked the policies that is shown publicly or that a employee will feel initially but later when employees faces problems there is no guidelines and proper accountability.

Dislikes

The internal policies and politics are very bad. The managers are too arrogant. There is no way the employee can provide appraisal to the managers. There should be a appraisal process for Managers from employees as some companies are having.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

-Good work-life balance: Many employees appreciate the flexible working hours and adequate breaks. -Opportunities for growth and development: Cognizant offers various training programs and certifications to help employees upskill. -Diverse and inclusive work environment: Employees praise the company's efforts to foster a culture of inclusivity and diversity.

Dislikes

-High work pressure: Some employees have reported feeling overwhelmed with workload and tight deadlines. -Limited salary hikes and promotions: A few employees have expressed dissatisfaction with the company's compensation and promotion policies. -Politics and favoritism: Some reviewers have mentioned experiencing unfair treatment and favoritism within the organization.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

RTO Hybrid Model (for now)

Dislikes

Not getting hikes, increments. Not recognizing hardwork we did. No claims for medical emergencies as there is lot if rules for everything. No work life balance Need to work officially 10hr and unofficially 14hr, lots of work pressure. No cab facility. No additional benefits like not giving office bag to carry office laptop and not giving required accessories like headset, mouse, etc. CTS is my first company and these are all my personal worst experiences....Read More

Likes

Nothing much positive

Dislikes

Long working hours, Heavy Work pressure, no managing skills for management, doesn't care about employee concerns, no empathy towards staff, no flexibility, No Work life balance. No Hr connects, no skip level meeting with management. No wellness sessions for employees.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

They provide hybrid work culture & location approval as per your need that is the best thing of working in Cognizant.

Dislikes

Here job security is less & those people who were in bench were high chances of layoffs as they don’t get any project.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing.

Dislikes

I work in software testing as an automation plus manual tester. Nowadays there are many manual testers don't have opportunities in projects because projects are looking for those candidates who works in both! And what cognizant is doing that they show the client that candidate has experienced in both auto and manual and share fake profile with them. They just take normal interviews and select us. But once you get the projects, you will have lot of work which you never did earlier. And continuous work pressure will be there. Due to this there is no work life balance at all. We need to available with clients timings. I would request you my friends that if you don't know some things or not aware about any technology then just say no to the interview. They will surely prepare you from interview perspective but the work is not easy as we think. Once you get the client project then they won't even ask you how it's going.. Lagne to hamare hi hai.......Read More