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Caretel Infotech

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based on 196 Reviews

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Reviews
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Caretel Infotech Customer Care Representative Reviews

Updated 29 Aug, 2020

Overall Rating

2.3/5

based on 3 reviews

Rating distribution

5

0 (0%)

4

1 (33.3%)

3

1 (33.3%)

2

0 (0%)

1

1 (33.3%)

Category Ratings

2.3

Work satisfaction

1.7

Job security

1.0

Company culture

1.0

Salary

1.0

Work-life balance

1.0

Skill development

1.0

Promotions

Caretel Infotech is rated 2.3 out of 5 stars on AmbitionBox, based on 3 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction w ... Read more

Caretel Infotech is rated 2.3 out of 5 stars on AmbitionBox, based on 3 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

3 reviews found

Sort by: Popular

Customer Care Representative in New Delhi

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

3.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 10 Oct 2018

Likes

NOTHING...

Dislikes

HR behavior not good and not increase salary and many more service..

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Boring

Work timings: Flexible Timings

Customer Care Representative in Noida

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 25 Jun 2019

Likes

This is fake company, they promiced to you like that I will provide you like this salary but they reduced ur salary, they reduced your salary through epf and providing less amount and after one year ever company increase the salary but this only one company who reduce the salary I hate the government rule and you also those want feedback.

Dislikes

It's a fake company , world first company who reduce the salary after one year and include in epf, so I m going to resign this company.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

To outcall customers who have lodged a complaint, to resolve the customers complaint and to enter details in the system

Work days: Monday to Saturday (Flexible Timings)

Customer Care Representative in New Delhi

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 29 Aug 2020

Likes

Environment is good

Skill development - Excellent
Company culture - Good

Work Details

Good

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

a transformation expert phd corporate strategy professional

What are the biggest lessons you have learned in the corporate world?

_Lessons Learned from 1.3 Years of Remote Work_ 1. Separate friendship and professional work to maintain professionalism. 2. Keep career decisions and sensitive information confidential. 3. Avoid procrastination by staying focused on goals and prioritizing tasks. 4. Focus on personal growth, rather than comparing yourself to others. 5. Set clear boundaries and prioritize tasks to maintain productivity. 6. Maintain a polite and friendly demeanor, even in virtual interactions. 7. Use video conferencing tools to stay connected with colleagues. 8. Prioritize integrity by delivering high-quality work. 9. Take ownership of your career by setting goals and seeking feedback. 10. Establish clear expectations with colleagues and managers. 11. Celebrate achievements and recognize progress to stay motivated. By applying these lessons, I've been able to thrive in a remote work environment.

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Similar Designation Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

Customer Service Representative in New Delhi

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

4.0

Skill development

4.0

Job security

1.0

Promotions

4.0

Work satisfaction

1.0

Company culture

5.0

Work-life balance

posted on 26 Sep 2024

Likes

No target, no work pressure as comparison to other BPO. Seniors are ftiendly

Skill development - Good
Job security - Good
Work satisfaction - Good
Work-life balance - Excellent

Dislikes

No prmotion at any cost No salary hike at any cost. No performance bonus No R & R.

Salary - Bad
Promotions - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Team Lead in Noida

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Sep 2023

Likes

Great place to work

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NA

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Service Executive in New Delhi

Full Time

·

Retail & B2C Sales Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 21 May 2024

Likes

Worst experience they are fraud

Dislikes

Bad environment

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work timings: Strict Timings

Customer Service Representative in New Delhi

Full Time

·

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

5.0

Work-life balance

posted on 29 Dec 2022

Likes

Work life balance

Job security - Excellent
Work-life balance - Excellent

Dislikes

Every single thing about this organization be it their senior manager sapna or their CEO sehgal they r so dump that they r drowning this organization.

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in New Delhi

Full Time

·

IT Support Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 26 May 2022

Likes

Nothing to explain

Work satisfaction - Good

Dislikes

Management doesn't consider our issues at all. There is no salary increment in 2 years of work I did.

Salary - Poor
Job security - Poor
Promotions - Poor

Work Details

Nothing

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employee Benefits

No benefits at all

Customer Service Representative in New Delhi

Full Time

·

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 03 Apr 2021

Likes

Good work environment. Teammates are supportive.

Skill development - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

After giving resign They stopped my one month salary and also work experience certificate. Trying to contact HR but they are not responding to my calls.

Work Details

Job is quite interesting I enjoyed being there with my coligues and management

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Associate in New Delhi

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 17 Sep 2023

Likes

Onlye freinds

Dislikes

I don't like whole company

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Technical Support Engineer in Noida

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 29 Sep 2023

Likes

There is nothing like good.

Dislikes

There are political working environment, workload is also very high.

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in New Delhi

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 23 Jun 2023

Likes

Indian cultural importance

Dislikes

Salary is very much low they r offering

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in Noida

Full Time

·

CSR & Sustainability Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 28 Dec 2018

Dislikes

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Company culture - Poor
Work-life balance - Poor

Overall Rating

Other Caretel Infotech Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

CCO in New Delhi

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 17 Sep 2024

Likes

Nothing

Dislikes

Not promoted to employer, salary is very to let,not any growth. management behave is very wrong.

Salary - Poor
Skill development - Bad
Promotions - Bad
Company culture - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Network Support Engineer L2 in Kolkata

Full Time

·

IT Network Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 06 Jan 2025

Likes

Wrost company ever

Dislikes

No salary hikes No job security No skill development

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work related travel: This is a desk job.

Executive in Noida

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Nov 2023

Likes

Good place to improve yourself

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Experience, not consider to another companies

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

BPO Executive in Noida

Full Time

·

BFSI, Investments & Trading Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 21 Mar 2023

Likes

Good company

Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Atmosphere not good

Salary - Poor

Work Details

Work related travel: This is a desk job.

Quality Analyst in New Delhi

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

3.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 20 Jun 2022

Likes

Job security work culture

Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Compensation management

Salary - Poor

Work Details

Good

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Escalation Supervisor in New Delhi

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 29 Oct 2023

Likes

Everything was fine under the leadership of Mr Deepak Kumar Sir Senior Manager (Wpool process). One of the Greatest Manager. Very nice person ,Active Manager, inteligent manager, Positive person.Very nice Management under him . I have learn so many things like Skills development for an Example Advance Excel, Quality auditing , resolving mapping issue Pan India etc under his leadership. I got many times employees of the years /Months from clients side . Nice environment under his leadership. So many activities like games, quiz competition, dance, party and other programs were organised under his leadership. I am very thankful to the Hr department also like Ashok Gupta sir, Sanjay Kumar sir. Especially thanks to HR manager Mr Sanjay Kumar sir For his excellent support and kind humanity . I also thankful to all my seniors like assistant manager Varun Talwar sir , Sunny Kohli sir ,Rehan Khan sir etc . Also thanks to all my friends, colleagues for their support and helps. Under Senior Manager Deepak Kumar sir ( Wpool Process) the working place was just like heaven for my professional life and carrier....Read More

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Everything is ok. Nothing to dislike. Only the Salary package was quite low at that time for the experienced candidates only .

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

CSR Executive in New Delhi

Full Time

·

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 15 Jun 2022

Likes

I liked everything as a employee at caretel info

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing

Work Details

The work was awesome for me and the seniors were helpful.

Work timings: Flexible Timings

Telecaller in New Delhi

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 16 Jul 2020

Likes

They are not helping at all

Dislikes

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

CSR Executive in Noida

Full Time

·

Business Intelligence & Analytics Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 17 Oct 2021

Likes

There is no pressure

Dislikes

There is no growth in caretel infotech

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Not satisfactions

Work timings: Strict Timings

Work related travel: This is a desk job.

C.S.A in New Delhi

Full Time

·

Service desk Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 27 Oct 2019

Likes

Process is excellent. It has most of the gov. Projects that enhance knowledge and skills too.

Skill development - Good
Work-life balance - Good

Dislikes

The management is having poor managers and seniors. There is no manner of talking with an employee. The worst think is that caretell never give salary on time. Expexted date of salary is 20th or 22nd and this too is by cheque not neft or internet banking.

Salary - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift

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More about working at Caretel Infotech

HQ - Delhi/NCR, New Delhi, India
Analytics & KPO
5k-10k Employees (Global)
Software Product

People also ask about Caretel Infotech's Customer Care Representatives

How is Caretel Infotech to work for?

Caretel Infotech is rated 2.3 out of 5, based on 3 reviews by employees on AmbitionBox. Caretel Infotech is known for Work satisfaction which is rated at the top and given a rating of 2.3. However, Company culture is rated the lowest at 1.0 and can be improved. To know first hand how it is like to work at Caretel Infotech read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Caretel Infotech?

According to AmbitionBox ratings, Caretel Infotech employees rate its salary and benefits as 1.0 out of 5. You can know more about Caretel Infotech Salaries at AmbitionBox

How is the work culture at Caretel Infotech?

Work culture is rated 1.0 at Caretel Infotech by 3 employees. While job security is rated 1.7 and work-life balance is rated 1.0 at Caretel Infotech. Read detailed reviews by employees of Caretel Infotech on AmbitionBox.

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Caretel Infotech Reviews by Designations

Caretel Infotech Customer Service Representative Reviews
Caretel Infotech Customer Care Executive Reviews
Caretel Infotech CSR Executive Reviews
Caretel Infotech CSR Reviews
Caretel Infotech Customer Service Executive Reviews
Caretel Infotech Customer Service Associate Reviews
Show more
Caretel Infotech Team Lead Operations Reviews
Caretel Infotech Telecaller Reviews
Caretel Infotech Quality Analyst Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 3 Caretel Infotech reviews submitted by Caretel Infotech employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Caretel Infotech is the right company for you. ... Read more

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Caretel Infotech Customer Care Representative Reviews

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