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Caretel Infotech
3.6
based on 195 Reviews
Company Overview
Company Locations
Working at Caretel Infotech
Company Summary
Caretel Infotech specializes in IT-enabled services, including call center and BPO solutions, enhancing business operations across major Indian cities.
Overall Rating
3.6/5
based on 195 reviews
6% below
industry average
Critically rated for
Promotions, Salary, Company culture
Work Policy
Monday to Saturday
50% employees reported
Strict timing
51% employees reported
No travel
68% employees reported
Day shift
96% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
16 employees reported
Cafeteria
6 employees reported
Health insurance
6 employees reported
Office cab/shuttle
3 employees reported
View all benefits
About Caretel Infotech
Founded in2004 (21 yrs old)
India Employee Count--
Global Employee Count5k-10k
India HeadquartersDelhi/NCR, New Delhi, India
Office Locations
--
Websitecaretelindia.com
Primary Industry
Other Industries
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Caretel is part of Dalmia group (A leading Indian company conglomerate with GHCL, as a flagship company).
Caretel is well-established processes, confirming to ISO 9001:2008 & ISO 27001 and ISO 22301 standards. Caretel provides the following services , Call center services,IVRS development , BPO services, Software Development, Data entry , Consulting.
The company operates IT enabled services in top business cities of India including Delhi, Mumbai, Calcutta, Chennai, Pune, Noida . Caretel is again one of the most geographically diverse IT enabled operations in the country. It has a rich experience of handling millions CTI (Computer telephony integration) calls per annum, along with large back-office operation.
Mission: Our mission is to improve your customer relationships further every day. We achieve this thanks to our high-quality work, highly qualified staff, excellent management, and modern technology and standards.
Vision: Our vision is of faithful customers in valuable, lasting relationships with your company. We can achieve this by joining forces with you as your high-achieving international business process outsourcing partner.
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Caretel Infotech Ratings
based on 195 reviews
Overall Rating
3.6/5
How AmbitionBox ratings work?
5
61
4
54
3
37
2
16
1
27
Category Ratings
3.6
Work-life balance
3.5
Job security
3.3
Skill development
3.3
Work satisfaction
3.2
Company culture
2.8
Salary
2.8
Promotions
Caretel Infotech is rated 3.6 out of 5 stars on AmbitionBox, based on 195 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Caretel Infotech Reviews
Top mentions in Caretel Infotech Reviews
+ 5 more
Compare Caretel Infotech with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 3.6/5 based on 195 reviews | 3.7/5 based on 6.9k reviews | 3.9/5 based on 3.2k reviews | 4.2/5 based on 2.5k reviews |
Highly Rated for | No highly rated category | Job security | Job security Company culture | Work-life balance Company culture Salary |
Critically Rated for | Salary Promotions Company culture | Promotions Salary | No critically rated category | No critically rated category |
Primary Work Policy | - | Hybrid 62% employees reported | Work from office 60% employees reported | Hybrid 85% employees reported |
Rating by Women Employees | 4.2 Good rated by 48 women | 3.7 Good rated by 1.7k women | 4.1 Good rated by 1.1k women | 4.3 Good rated by 693 women |
Rating by Men Employees | 3.3 Average rated by 127 men | 3.8 Good rated by 4.9k men | 3.9 Good rated by 1.9k men | 4.1 Good rated by 1.6k men |
Job security | 3.5 Good | 4.0 Good | 4.0 Good | 3.9 Good |
View more
Caretel Infotech Salaries
Caretel Infotech salaries have received with an average score of 2.8 out of 5 by 195 employees.
Customer Service Representative
(52 salaries)
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₹0.5 L/yr - ₹2.8 L/yr
Customer Care Executive
(50 salaries)
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₹1 L/yr - ₹2.6 L/yr
Customer Service Executive
(28 salaries)
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₹0.8 L/yr - ₹3 L/yr
CSR Executive
(20 salaries)
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₹1.4 L/yr - ₹3 L/yr
Team Lead Operations
(12 salaries)
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₹2.5 L/yr - ₹4 L/yr
CSR
(12 salaries)
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₹0.9 L/yr - ₹2.5 L/yr
Tele Caller
(10 salaries)
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₹0.1 L/yr - ₹1.8 L/yr
Team Lead
(10 salaries)
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₹2 L/yr - ₹4.5 L/yr
Desktop Support Engineer
(10 salaries)
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₹1.5 L/yr - ₹2.4 L/yr
Quality Analyst
(9 salaries)
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₹1.9 L/yr - ₹3.1 L/yr
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Caretel Infotech FAQs
When was Caretel Infotech founded?
Caretel Infotech was founded in 2004. The company has been operating for 21 years primarily in the Analytics & KPO sector.
Where is the Caretel Infotech headquarters located?
Caretel Infotech is headquartered in Delhi/NCR, New Delhi.
Does Caretel Infotech have good work-life balance?
Caretel Infotech has a Work-Life Balance Rating of 3.6 out of 5 based on 100+ employee reviews on AmbitionBox. 59% employees rated Caretel Infotech 4 or above, while 41% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read Caretel Infotech work-life balance reviews for more details
Is Caretel Infotech good for career growth?
Career growth at Caretel Infotech is rated as poor, with a promotions and appraisal rating of 2.8. 41% employees rated Caretel Infotech 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading Caretel Infotech promotions/appraisals reviews for more detailed insights.
What are the cons of working in Caretel Infotech?
Working at Caretel Infotech does have some drawbacks that potential employees should consider. The company is poorly rated for salary & benefits, promotions / appraisal and company culture, based on 100+ employee reviews on AmbitionBox.
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