Caretel Infotech Customer Service Executive Reviews
based on 7 reviews
Updated 23 Nov, 2021
Overall Rating
2.0/5
How AmbitionBox ratings work?
Category Ratings
2.6
Work-Life balance
2.1
Company culture
2.1
Work Satisfaction
2.0
Skill development
1.9
Job Security
1.8
Promotions/Appraisal
1.5
Salary & Benefits
Caretel Infotech is rated
2.0 out of 5 stars on
AmbitionBox, based on 7 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Caretel Infotech is rated
2.0 out of 5 stars on
AmbitionBox, based on 7 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
7 reviews found
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Popular
Customer Service Executive in
New Delhi
Full Time
·
Retail & B2C Sales Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 21 May 2024
Likes
Worst experience they are fraud
Dislikes
Bad environment
Work Details
Work timings: Strict Timings
Customer Service Executive in
Nariana
Full Time
·
Customer Care Service Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 17 Jun 2021
Likes
Independence, happy environment, can ask anything, anytime, multiple times and you will get assisted.
Dislikes
No increments, partial behavior of seniors in promoting their favorites..
Work Details
Nice and can not forget what I get from this company.
Team leader and internal management is supportive.
Dislikes
Only environment problem is there. Like sometimes even basics things not available
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Chennai
Tamilnadu Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 23 Nov 2021
Likes
Working culture...
Dislikes
Not growth.oportunities Not given
Work Details
Nothing
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
New Delhi
Voice process Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 08 Aug 2017
Likes
Our team members and TL are cooperative and good enough specially TL is a good human being too he care for team professionally as well as personally as a simple human being too
Dislikes
No proper work environment is there
No sanitation and hygienic toilets
No cafeteria is there
No parking space
No incentives and bonus as well as no national holidays available
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 26 Feb 2020
Likes
Loving Moments
Dislikes
No Negative
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Service Executive
OICL Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 26 Oct 2018
Likes
Teammates was cooperative and officers was good.
Dislikes
salary package were bit low.
Work Details
It was good work experience, specially Team leader was very cooperative.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employee Benefits
Tea or Coffe were available for Junior level employee also
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Caretel Infotech.
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Customer Service Representative in
New Delhi
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
4.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 26 Sep 2024
Likes
No target, no work pressure as comparison to other BPO. Seniors are ftiendly
Dislikes
No prmotion at any cost
No salary hike at any cost.
No performance bonus
No R & R.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Team Lead in
Noida
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Sep 2023
Likes
Great place to work
Dislikes
NA
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Service Representative in
New Delhi
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Dec 2022
Likes
Work life balance
Dislikes
Every single thing about this organization be it their senior manager sapna or their CEO sehgal they r so dump that they r drowning this organization.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
New Delhi
Full Time
·
IT Support Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 26 May 2022
Likes
Nothing to explain
Dislikes
Management doesn't consider our issues at all. There is no salary increment in 2 years of work I did.
Work Details
Nothing
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employee Benefits
No benefits at all
Customer Service Representative in
New Delhi
Full Time
·
IT Support Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 03 Apr 2021
Likes
Good work environment. Teammates are supportive.
Dislikes
After giving resign They stopped my one month salary and also work experience certificate. Trying to contact HR but they are not responding to my calls.
Work Details
Job is quite interesting I enjoyed being there with my coligues and management
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
New Delhi
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 17 Sep 2023
Likes
Onlye freinds
Dislikes
I don't like whole company
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Engineer in
Noida
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 29 Sep 2023
Likes
There is nothing like good.
Dislikes
There are political working environment, workload is also very high.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
New Delhi
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 23 Jun 2023
Likes
Indian cultural importance
Dislikes
Salary is very much low they r offering
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
CSR & Sustainability Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 28 Dec 2018
Overall Rating
Customer Care Executive in
New Delhi
Full Time
·
Customer Support Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 27 Apr 2022
Likes
Working experience was absolutely good.
For learning point of view organization is actually a good selection of choice.
Staff is always there to support.
Salary on time.
Anyone can go for this firm.
Dislikes
Salary cycle
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Other Caretel Infotech Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
CCO in
New Delhi
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 17 Sep 2024
Likes
Nothing
Dislikes
Not promoted to employer, salary is very to let,not any growth. management behave is very wrong.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Executive in
Noida
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Nov 2023
Likes
Good place to improve yourself
Dislikes
Experience, not consider to another companies
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
BPO Executive in
Noida
Full Time
·
BFSI, Investments & Trading Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 21 Mar 2023
Likes
Good company
Dislikes
Atmosphere not good
Work Details
Work related travel:This is a desk job.
Quality Analyst in
New Delhi
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 20 Jun 2022
Likes
Job security work culture
Dislikes
Compensation management
Work Details
Good
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel:This is a desk job.
Escalation Supervisor in
New Delhi
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 29 Oct 2023
Likes
Everything was fine under the leadership of Mr Deepak Kumar Sir Senior Manager (Wpool process). One of the Greatest Manager. Very nice person ,Active Manager, inteligent manager, Positive person.Very nice Management under him . I have learn so many things like Skills development for an Example Advance Excel, Quality auditing , resolving mapping issue Pan India etc under his leadership.
I got many times employees of the years /Months from clients side .
Nice environment under his leadership.
So many activities like games, quiz competition, dance, party and other programs were organised under his leadership.
I am very thankful to the Hr department also like Ashok Gupta sir, Sanjay Kumar sir.
Especially thanks to HR manager Mr Sanjay Kumar sir For his excellent support and kind humanity .
I also thankful to all my seniors like assistant manager Varun Talwar sir , Sunny Kohli sir ,Rehan Khan sir etc . Also thanks to all my friends, colleagues for their support and helps.
Under Senior Manager Deepak Kumar sir ( Wpool Process) the working place was just like heaven for my professional life and carrier....Read More
Dislikes
Everything is ok. Nothing to dislike.
Only the Salary package was quite low at that time for the experienced candidates only .
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
CSR Executive in
New Delhi
Full Time
·
IT Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 15 Jun 2022
Likes
I liked everything as a employee at caretel info
Dislikes
Nothing
Work Details
The work was awesome for me and the seniors were helpful.
Work timings: Flexible Timings
Telecaller in
New Delhi
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 16 Jul 2020
Likes
They are not helping at all
CSR Executive in
Noida
Full Time
·
Business Intelligence & Analytics Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 17 Oct 2021
Likes
There is no pressure
Dislikes
There is no growth in caretel infotech
Work Details
Not satisfactions
Work timings: Strict Timings
Work related travel:This is a desk job.
C.S.A in
New Delhi
Full Time
·
Service desk Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 27 Oct 2019
Likes
Process is excellent. It has most of the gov. Projects that enhance knowledge and skills too.
Dislikes
The management is having poor managers and seniors.
There is no manner of talking with an employee.
The worst think is that caretell never give salary on time.
Expexted date of salary is 20th or 22nd and this too is by cheque not neft or internet banking.
Work Details
Work days: Rotational Shift
Assistant Manager Operations in
Kolkata
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 22 Aug 2018
Likes
The Homely atmosphere and the friendly colleagues
Dislikes
Everything goes good but when it comes to salary hike lot of excuses comes to the scene and new people are handled with much care in respect to the old ones
Work Details
It was good and as the colleages were so friendly that the work pressure never seemed hectic.
People also ask about Caretel Infotech's Customer Service Executives
How is Caretel Infotech to work for?
Caretel Infotech is rated 2.0 out of 5, based on 7 reviews by employees on AmbitionBox.
Caretel Infotech is known for Work-Life balance which is rated at the top and given a rating of 2.6. However, Salary & Benefits is rated the lowest at 1.5 and can be improved. To know first hand how it is like to work at Caretel Infotech read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Caretel Infotech?
According to AmbitionBox ratings, Caretel Infotech employees rate its salary and benefits as 1.5 out of 5. You can know more about Caretel Infotech Salaries at AmbitionBox
How is the work culture at Caretel Infotech?
Work culture is rated 2.1 at Caretel Infotech by 7 employees. While job security is rated 1.9 and work-life balance is rated 2.6 at Caretel Infotech. Read detailed reviews by employees of Caretel Infotech on AmbitionBox.