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Accenture

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based on 56.4k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

About
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Accenture Customer Service Associate Mumbai Reviews

Updated 3 Mar, 2025

Overall Rating

3.6/5

based on 35 reviews

Rating distribution

5

17 (48.6%)

4

7 (20.0%)

3

6 (17.1%)

2

1 (2.9%)

1

4 (11.4%)

Category Ratings

3.5

Skill development

3.4

Company culture

3.3

Job security

3.3

Salary

3.3

Work satisfaction

3.0

Promotions

2.9

Work-life balance

What employees say about Accenture?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

82% employees reported

Rotational Shift

57% employees reported

Flexible timing

48% employees reported

No travel

61% employees reported

View more detailed insights

Gender based rating

3.6

Rated by Women

15 reviews

3.5

Rated by Men

18 reviews

Accenture is rated 3.6 out of 5 stars on AmbitionBox, based on 35 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

Accenture is rated 3.6 out of 5 stars on AmbitionBox, based on 35 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Accenture Customer Service Associate Mumbai Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

35 reviews found

Sort by: Popular

Customer Service Associate in Mumbai

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 29 Jan 2025

Likes

Work Place, Ambiance is Good. People's are cooperative and very professional.

Dislikes

They Lay off employees if the employee is unable to clear the assessments. Extremely high expectations and Target's in up selling. It's not purely customer service but basically a sales work that conduct customer service. Some people keep grudges (senior's) due to that it's really hard to work professionally.

Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 08 Aug 2024

Likes

Professional, helpful trainers and Team leaders

Dislikes

Terminating new joiners in Ojt and not giving a chance or levy to explore themselves in the process Verizon 5G technical support

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

What people are saying about Accenture

View All

Confused between 2 offers

Hi all, I am having two offers- one from Infy (Kolkata) another from Deloitte (Hyd). Kolkata being my preferred location, while Deloitte offering 15k more monthly. (I know Hyd's expense will cancel this out eventually). Kindly suggest on what to do. This is my first switch. Thanks in advance.

Got a question about Accenture?

Ask anonymously on communities.

Customer Service Associate in Mumbai

Full Time

·

Payroll & Transactions Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 11 Feb 2025

Likes

Job security - Excellent
Company culture - Excellent

Dislikes

Promotions - Bad
Work-life balance - Bad

Overall Rating

Top Accenture Customer Service Associate Interview Questions

asked in Customer Service Associate interview

Q1. What do you know about content management?

View answers (4)

asked in Customer Service Associate interview

Q2. What is Customer Service

View answers (2)

asked in Customer Service Associate interview

Q3. Handle difficult customer?

View answers (2)

asked in Customer Service Associate interview

Q4. Customer service top points?

View answers (2)

asked in Customer Service Associate interview

Q5. Correct the jumbled Sentence.

View answers (2)

Customer Service Associate in Mumbai

Full Time

·

Quality Assurance and Testing Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 22 Jan 2025

Likes

Nothing is good in this company

Dislikes

Everything is terrible

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

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Customer Service Associate in Mumbai

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 04 Jan 2025

Likes

Incentive plans are amazing. Joining bonus.

Salary - Good

Dislikes

Shift timing.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 12 Sep 2024

Likes

I like ti this company working time and Accenture company is very good

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

No dislike because I love this company 😔

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

·

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

5.0

Skill development

1.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 09 Sep 2024

Likes

Work cultures

Salary - Excellent
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Their is no job security in Accenture

Job security - Bad
Work-life balance - Poor

You are reading trusted reviews. Keep reading to find out more about Accenture.

Customer Service Associate in Mumbai

Full Time

·

Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 24 Jul 2024

Likes

Not at that time.

Dislikes

If client is not satisfied with your performance then they will fire you! Strange but true!

Salary - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Work-life balance - Poor

Discover interview dos and don'ts from real experiences

Customer Service Associate in Mumbai

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 24 Sep 2023

Likes

There’s nothing to like abt that company

Dislikes

Everything

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 29 Sep 2023

Likes

I like atmosphere

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Rotational shift

Customer Service Associate in Mumbai

Full Time

·

HR Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 May 2022

Likes

Work friendly environment and culture. Supportive team and team leads. Best employee transport facility. Good cafeteria and gaming room. Good salary hike and bonus every year. Overall good company policies.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

·

Content Management (Print / Online / Electronic) Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Dec 2023

Likes

Environment and appraisal

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No comment

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

·

Administration Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 May 2022

Likes

Work culture is excellent.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not even a single thing I dislike about Accenture

Work Details

Pretty good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

·

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Oct 2023

Likes

Good social environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

More work pressure

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

Full Time

·

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 24 Oct 2024

Likes

Greta Ambience , Training and facilities provided by the employer. I WOULD RECOMMEND anyone to join just be aware their shifts might be hectic. Good cab facilities

Salary - Good
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Good

Dislikes

Nothing just the timings.

Customer Service Associate in Mumbai

Full Time

·

Content Management (Print / Online / Electronic) Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Feb 2025

Likes

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary - Poor
Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

Full Time

·

Customer Success, Service & Operations - Other Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Dec 2024

Likes

Little employee centric and leaves policy is good

Dislikes

Working hours as it's 10hrs

Salary - Poor
Skill development - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad

Customer Service Associate in Mumbai

Full Time

·

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Mar 2025

Likes

Accenture is an excellent working place where you build you character

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is not such things to dislike working at Accenture

Customer Service Associate in Mumbai

Full Time

·

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 20 Dec 2024

Likes

Cab service

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

If card wearing rule

Customer Service Associate in Mumbai

Full Time

·

Community Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 20 Oct 2023

Likes

Pickup drop service

Dislikes

The whole work culture

Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Claim your company page and respond to reviews as an employer.

Customer Service Associate Jobs at Accenture

Customer Service Associate

Mumbai

1-3 Yrs

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Mumbai

1-3 Yrs

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Customer Service Associate Manager

Mumbai

10-15 Yrs

Not Disclosed

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1-3 Yrs

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1-3 Yrs

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More about working at Accenture

#5 Best Mega Company - 2022

#1 Best Mega IT/ITES Company - 2022

#11 Best Mega Company - 2021

#3 Best Mega IT/ITES Company - 2021

HQ - Dublin, Ireland
IT Services & Consulting
1 Lakh+ Employees (India)
Public
Analytics & KPO
Software Product
Management Consulting

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 35 Accenture reviews submitted by Accenture employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Accenture is the right company for you. 57% of employees reported the... working days at Accenture as Rotational Shift. 52% employees reported the work timings at Accenture as Strict timing. Read more

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Accenture Customer Service Associate Mumbai Reviews

Accenture Customer Service Associate Salaries in Mumbai

based on 285 salaries

₹1.5 L/yr - ₹7 L/yr

62% more than the average Customer Service Associate Salary in India

View more details

Employee Benefits for Accenture Customer Service Associate Mumbai

Office cab/shuttle

4 total responses

Free meal

1 total response

Health insurance

2 total responses

Office gym

2 total responses

+3 more benefits

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