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13 Accenture Customer Service Associate Jobs

Customer Service Associate

1-3 years

₹ 3.08 - 6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

Customer Service Associate

Accenture

posted 21hr ago

Job Description






Skill required:
Retirement Solutions - Customer Service



Designation:
Customer Service Associate



Qualifications:
Any Graduation



Years of Experience:
1 to 3 years



What would you do?

Roles & Responsibilities:
  • Processing monetary and non-monetary transactions for assigned clients\transactions. Ensuring accuracy on transactions processed
  • Strict adherence non-disclosure of client information by preserving client confidentiality.
  • Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
  • Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
  • Taking active participation in process improvements and automation.
  • Ensure Quality Control standards that have been set are adhered to.
  • Excellent organizational skills with ability identify and prioritize high value transactions.
  • Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.



    What are we looking for?
  • Graduate, preferable from commerce background (not mandatory)
  • Experience in the US retirement industry (not mandatory)
  • Open to core Night shifts based on business requirements
  • Good verbal & written communication skills
  • Good typing skill and attention to detail.
  • 1 to 2+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services
  • Experience in Money Out processes such as Inservice withdrawal, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions.


    Roles and Responsibilities:

  • Roles & Responsibilities:
  • Processing monetary and non-monetary transactions for assigned clients\transactions. Ensuring accuracy on transactions processed
  • Strict adherence non-disclosure of client information by preserving client confidentiality.
  • Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
  • Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
  • Taking active participation in process improvements and automation.
  • Ensure Quality Control standards that have been set are adhered to.
  • Excellent organizational skills with ability identify and prioritize high value transactions.
  • Completing assigned responsibilities and projects within timelines apart from managing daily BAU.


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

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    What Customer Service Associate at Accenture are saying

    3.6
     Rating based on 203 Customer Service Associate reviews

    Likes

    Multiple benefits if you are a Residential employee salary compensation incentives etc.

    • Skill development - Good
    • +1 more
    Dislikes

    if you are a service provider i.e. Contractual basis employee your life will be hell every other day you will be reminded that you are a contractor no proper remuneration no proper leaves no job security etc.

    • Promotions - Bad
    • +2 more
    Read 203 Customer Service Associate reviews

    Customer Service Associate salary at Accenture

    reported by 1.6k employees
    Lock Unlock
    ₹0.9 L/yr - ₹7.8 L/yr
    57% more than the average Customer Service Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.6k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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