Vodafone Idea Customer Service Engineer Interview Questions and Answers

Q1. How to install operating system?
Ans. 
To install an operating system, you need to boot from the installation media and follow the on-screen instructions.
• Insert the installation media (such as a USB drive or DVD) into the computer

• Restart the computer and boot from the installation media

• Follow the on-screen instructions to select language, partition the disk, and install the OS

• Wait for the installation process to complete and then restart the computer
Answered by AI
Add your answer
Q2. Difference between router & Switch
Ans. 
Router connects multiple networks while switch connects devices within a network.
• Router operates at the network layer (Layer 3) of the OSI model, while switch operates at the data link layer (Layer 2).

• Router uses IP addresses to route data between different networks, while switch uses MAC addresses to forward data within a network.

• Router can determine the best path for data packets to travel between networks, while swi...read more
Answered by AI
Add your answer

Q1. Job experience last company name
Add your answer
Q2. Job experience
Add your answer

Q1. Why you left your last job?
Add your answer

Q1. What you have done last days?
Add your answer

Q1. How can you manage irate customers?
Ans. 
I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.
• Stay calm and composed to defuse the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the issue

• Seek help from a supervisor or manager if n
Answered by AI
Add your answer

Q1. Why do you want to work here?
Add your answer
Q2. Looking for an opportunity to grow
Add your answer

Q1. Some grammmr and vocabulary test
Add your answer

Q1. How would you handle angry customer?
Ans. 
I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to the customer's complaint

• Empathize with their situation and apologize for any inconvenience caused

• Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

• Follow up with the customer to ensure their iss
Answered by AI
Add your answer
Q2. Why do you want to work here?
Add your answer

Q1. Besc salf information
Add your answer
Q2. Suresh Kudari Qualification DME Experience 14 year Automation Industries machineMaintenence
Add your answer

Q1. Yes I am interested
Add your answer

1 Round Technical
2 round HR
3 Round Offer letter

Q1. General questions
Add your answer
Q2. General knowledge
Add your answer
Q3. Testing Knowledge on work
Add your answer
Q4. Network Structure
Add your answer
Q5. Desktop Support issues and troubleshoots
Add your answer

Q1. Introduce my self
Ans. 
I am a dedicated and customer-focused professional with a strong background in building relationships and providing excellent service.
• I have X years of experience in customer service roles

• I am skilled in communication and problem-solving

• I have a proven track record of exceeding customer expectations

• I am passionate about delivering exceptional customer experiences
Answered by AI
Add your answer
Q2. About Airtel and founder
Add your answer