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Vertex Customer Solutions Customer Care Associate Interview Questions and Answers
Vertex Customer Solutions Customer Care Associate Interview Experiences
1 interview found
Interview Questionnaire
1 Question
- Q1. Which network you are using
- Ans.
I am using the XYZ network.
I have been using the XYZ network for the past year.
I find the network to be reliable and fast.
I have not faced any major issues with the network so far.
I have a good data plan with the network that suits my needs.
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Skills evaluated in this interview
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I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about urself
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Capita
Hannan Mumbaiwale
posted on 30 Aug 2024
English versant test
(1 Question)
- Q1. What do you know about the company
- Ans.
Company is a leading provider of customer service solutions in the tech industry.
Company specializes in providing customer service solutions for tech companies
Known for their innovative approach to customer service
Have a strong reputation for excellent customer satisfaction
Offer a range of services including live chat support, email support, and phone support
(1 Question)
- Q1. Tell me about yourself
Customer Service Executive Interview Questions & Answers
Barclays Shared Services
Anshul Naithani
posted on 27 Nov 2016
I applied via Naukri.com
Interview Preparation Tips
Experience: I received a call from a consultant about the job opportunity at Barclays Shared Services. He asked me if I was looking for a job and I replied in the affirmative. He asked me if I had any experience and I told him that I was a fresher. He asked me to tell him about myself which I did. Then he called me for an interview at the consultancy he was calling from.
Round: HR Interview
Experience: I went for the interview on the scheduled day. First I had the first round of interview where an interviewer asked me some basic questions from my resume which were about myself like my schooling, hobbies, etc.
Then I had the next round which is called the telephonic round as it happens over the phone. I was handed a mobile phone by the consultant on the other end of which was another interviewer. After the initial greetings, he gave me a topic to speak on. These topics can be anything from Delhi Metro to Your Favourite Advertisement. One has to speak for about 2-3 minutes on the given topic.
Finally I was called for the HR round. The HR asked me about my education and family background. She asked me the reason I wanted to join Barclays and why I thought I should get selected. I gave all answers the best I could and then she negotiated the salary with me which was when I got to know that I had gotten selected.
After the interview, I was made to wait for a few minutes after which I was handed over the joining letter.
Tips: Below is I list of things that I think BPO's check in candidates:
1). Communication skills.
2). Availability to work night shifts.
3). Ready for relocation if necessary.
Skills:
College Name: PGDAV
I applied via Campus Placement and was interviewed in Feb 2024. There were 2 interview rounds.
(1 Question)
- Q1. Speaking test and fill in the blanks
(1 Question)
- Q1. General informations
Interview Preparation Tips
- Yourself
(1 Question)
- Q1. Go through your cv
(1 Question)
- Q1. What is your Fav hobbies
Interview Preparation Tips
Over all it’s a pathetic place to work , although the company state that it’s an employee centric company.. where in the truth is that CAPITA does not care about the well being about their employees
Selected
I applied via Referral and was interviewed before Mar 2022. There were 3 interview rounds.
You will be asked 5 questions related to customer support in the aptitude test
(2 Questions)
- Q1. Tell me something about yourself.
- Q2. Why do you want to work in customer support?
Interview Preparation Tips
(2 Questions)
- Q1. They checked my English speaking skills
- Q2. Self introduction
Selected
(2 Questions)
- Q1. How do you handle difficult customer
- Ans.
I handle difficult customers by remaining calm, empathetic, and finding a solution to their problem.
Listen actively to the customer's concerns
Stay calm and composed, even if the customer is angry or rude
Empathize with the customer and show understanding
Apologize for any inconvenience caused
Offer a solution or alternative options to resolve the issue
Seek assistance from a supervisor or manager if necessary
Follow up with
- Q2. How do you handle pressure at work?
- Ans.
I handle pressure at work by staying organized, prioritizing tasks, and maintaining a positive attitude.
I stay organized by creating to-do lists and setting realistic deadlines.
I prioritize tasks by identifying urgent and important tasks and tackling them first.
I maintain a positive attitude by reminding myself of the bigger picture and focusing on finding solutions rather than dwelling on problems.
For example, in my p...
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Vertex Customer Solutions Customer Care Associate Interview Process
based on 2 interviews
Interview experience
Interview Questions from Similar Companies
Vertex Customer Solutions Customer Care Associate Reviews and Ratings
based on 1 review
Rating in categories
|
Business Associate
110
salaries
|  ₹0.8 L/yr - ₹3 L/yr |
|
Customer Care Executive
79
salaries
| ₹0.8 L/yr - ₹2.8 L/yr |
|
Customer Service Executive
55
salaries
| ₹1.1 L/yr - ₹3.5 L/yr |
|
Customer Service Associate
47
salaries
| ₹0.9 L/yr - ₹3 L/yr |
|
Team Lead
42
salaries
| ₹1.5 L/yr - ₹3.8 L/yr |
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