Filter interviews by
I was interviewed in Oct 2023.
Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.
Customer service involves addressing customer inquiries, resolving complaints, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and offering solutions to customer issues.
G...
I will listen to their concerns, empathize with them, offer solutions, and follow up to ensure their satisfaction.
Listen actively to understand their concerns
Empathize with their frustration and show understanding
Offer solutions or alternatives to address their issues
Follow up with them to ensure their satisfaction and resolve any remaining concerns
Top trending discussions
I applied via Simplyhired and was interviewed in Sep 2023. There were 4 interview rounds.
Make sure you are well prepared about aptitude questions
I applied via LinkedIn and was interviewed in Dec 2024. There were 2 interview rounds.
Usual Questionnaire was asked Multiple Choice Questions.
Don't expect anything difficult
Sales process involves prospecting, qualifying, presenting, handling objections, closing, and follow-up.
Understand the customer's needs and pain points
Build rapport and trust with the customer
Present solutions that address the customer's needs
Handle objections effectively by addressing concerns
Close the sale by asking for the business
Follow up with customers to ensure satisfaction and build long-term relationships
My SWOT analysis includes strengths in leadership, weaknesses in time management, opportunities for professional development, and threats from industry competition.
Strengths in leadership - I have experience leading teams and making strategic decisions.
Weaknesses in time management - I struggle with prioritizing tasks and meeting deadlines.
Opportunities for professional development - I am interested in taking on new ch...
I was interviewed before Nov 2023.
Algebra, basic algebra, percentile
posted on 22 Nov 2022
posted on 1 Nov 2022
I would listen to their concerns, empathize with them, and offer solutions to resolve their issues.
Listen actively to their complaints and concerns
Empathize with their situation and show understanding
Offer solutions to resolve their issues
Follow up with them to ensure their satisfaction
I applied via Referral and was interviewed before Mar 2023. There was 1 interview round.
I applied via LinkedIn and was interviewed in Jan 2022. There were 2 interview rounds.
based on 1 interview
Interview experience
based on 2 reviews
Rating in categories
Business Associate
110
salaries
| ₹0.8 L/yr - ₹3 L/yr |
Customer Care Executive
79
salaries
| ₹0.8 L/yr - ₹2.8 L/yr |
Customer Service Executive
55
salaries
| ₹1.1 L/yr - ₹3.5 L/yr |
Team Lead
42
salaries
| ₹1.5 L/yr - ₹3.8 L/yr |
Tele Caller
34
salaries
| ₹0.1 L/yr - ₹2.1 L/yr |
Wipro
TCS
Infosys
HCLTech