Vertex Customer Solutions Customer Service Executive Interview Questions and Answers

Interview preparation tips for other job seekers - just speak about yourself for 2 minutes without gaps loudly thats it and dont tell salary requirement

Round: Resume Shortlist
Experience: I received a call from a consultant about the job opportunity at Barclays Shared Services. He asked me if I was looking for a job and I replied in the affirmative. He asked me if I had any experience and I told him that I was a fresher. He asked me to tell him about myself which I did. Then he called me for an interview at the consultancy he was calling from.

Round: HR Interview
Experience: I went for the interview on the scheduled day. First I had the first round of interview where an interviewer asked me some basic questions from my resume which were about myself like my schooling, hobbies, etc.

Then I had the next round which is called the telephonic round as it happens over the phone. I was handed a mobile phone by the consultant on the other end of which was another interviewer. After the initial greetings, he gave me a topic to speak on. These topics can be anything from Delhi Metro to Your Favourite Advertisement. One has to speak for about 2-3 minutes on the given topic.

Finally I was called for the HR round. The HR asked me about my education and family background. She asked me the reason I wanted to join Barclays and why I thought I should get selected. I gave all answers the best I could and then she negotiated the salary with me which was when I got to know that I had gotten selected.

After the interview, I was made to wait for a few minutes after which I was handed over the joining letter.
Tips: Below is I list of things that I think BPO's check in candidates:

1). Communication skills.
2). Availability to work night shifts.
3). Ready for relocation if necessary.

Skills:
College Name: PGDAV

Interview preparation tips for other job seekers - Do not even think of joining capita .. the process and the management is very very slow in getting things highlighted
Over all it’s a pathetic place to work , although the company state that it’s an employee centric company.. where in the truth is that CAPITA does not care about the well being about their employees

Interview preparation tips for other job seekers - Not good for customer supportive role

Interview preparation tips for other job seekers - Keep the answers right and be confident. Be precise while talking about self and don't forget to smile