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Vertex Customer Solutions Customer Service Executive Interview Questions and Answers
Vertex Customer Solutions Customer Service Executive Interview Experiences
1 interview found
Selected
I applied via Campus Placement and was interviewed in Dec 2023. There were 4 interview rounds.
(1 Question)
- Q1. Self introduction
(2 Questions)
- Q1. Self introduction
- Q2. Past experience
(2 Questions)
- Q1. Self introduction
- Q2. About previous experience
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Customer Service Executive Interview Questions & Answers
Capita
Hannan Mumbaiwale
posted on 30 Aug 2024
English versant test
(1 Question)
- Q1. What do you know about the company
- Ans.
Company is a leading provider of customer service solutions in the tech industry.
Company specializes in providing customer service solutions for tech companies
Known for their innovative approach to customer service
Have a strong reputation for excellent customer satisfaction
Offer a range of services including live chat support, email support, and phone support
I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Describe yourself
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Customer Service Executive Interview Questions & Answers
Barclays Shared Services
Anshul Naithani
posted on 27 Nov 2016
I applied via Naukri.com
Interview Preparation Tips
Experience: I received a call from a consultant about the job opportunity at Barclays Shared Services. He asked me if I was looking for a job and I replied in the affirmative. He asked me if I had any experience and I told him that I was a fresher. He asked me to tell him about myself which I did. Then he called me for an interview at the consultancy he was calling from.
Round: HR Interview
Experience: I went for the interview on the scheduled day. First I had the first round of interview where an interviewer asked me some basic questions from my resume which were about myself like my schooling, hobbies, etc.
Then I had the next round which is called the telephonic round as it happens over the phone. I was handed a mobile phone by the consultant on the other end of which was another interviewer. After the initial greetings, he gave me a topic to speak on. These topics can be anything from Delhi Metro to Your Favourite Advertisement. One has to speak for about 2-3 minutes on the given topic.
Finally I was called for the HR round. The HR asked me about my education and family background. She asked me the reason I wanted to join Barclays and why I thought I should get selected. I gave all answers the best I could and then she negotiated the salary with me which was when I got to know that I had gotten selected.
After the interview, I was made to wait for a few minutes after which I was handed over the joining letter.
Tips: Below is I list of things that I think BPO's check in candidates:
1). Communication skills.
2). Availability to work night shifts.
3). Ready for relocation if necessary.
Skills:
College Name: PGDAV
(1 Question)
- Q1. Go through your cv
(1 Question)
- Q1. What is your Fav hobbies
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Over all it’s a pathetic place to work , although the company state that it’s an employee centric company.. where in the truth is that CAPITA does not care about the well being about their employees
I applied via Walk-in and was interviewed before Feb 2021. There were 4 interview rounds.
(1 Question)
- Q1. Related to networking
(1 Question)
- Q1. Networking related question
(1 Question)
- Q1. Why we do choose this Role
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Apr 2023. There were 3 interview rounds.
(1 Question)
- Q1. Basic intro and trying to check com skills
Grammar text on computer
(1 Question)
- Q1. Nahh he just want you to be comfortable person for the team
Selected
I applied via Naukri.com and was interviewed in Apr 2023. There were 4 interview rounds.
First need to pass the aptitude test by 60
(1 Question)
- Q1. In the 2nd round HR will give you an overall view about process
(1 Question)
- Q1. In the Ops round TL's or Ops manager will ask you question regarding to the process if you're fresher then they will only check you stability
Selected
I was interviewed before Nov 2022.
(2 Questions)
- Q1. Description on your role on previous company if u have a experience
- Ans.
I was responsible for handling customer inquiries and resolving issues in my previous role as a Customer Service Executive.
Managed a high volume of incoming customer calls and emails
Provided prompt and accurate information to customers regarding product features, pricing, and availability
Resolved customer complaints and issues by investigating the root cause and taking appropriate actions
Maintained customer records and...
- Q2. Self introduction
Basic grammar test and typing as well
(1 Question)
- Q1. Capability and stability check by operations manager
I applied via Naukri.com
(2 Questions)
- Q1. Tell me about yourself
- Q2. How did you found this opportunity?
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Vertex Customer Solutions Customer Service Executive Reviews and Ratings
based on 30 reviews
Rating in categories
|
Business Associate
110
salaries
|  ₹0.8 L/yr - ₹3 L/yr |
|
Customer Care Executive
79
salaries
| ₹0.8 L/yr - ₹2.8 L/yr |
|
Customer Service Executive
59
salaries
| ₹1.1 L/yr - ₹3.5 L/yr |
|
Customer Service Associate
47
salaries
| ₹0.9 L/yr - ₹3 L/yr |
|
Team Lead
42
salaries
| ₹1.5 L/yr - ₹3.8 L/yr |
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